Metraliving Reviews 

Siobhan has been very helpful from the get go. Very prompt in responding and dealing with everything!

Clare was super helpful and lovely to work with - a very enjoyable experience over all.

I would not recommend living in a Metra Property. Every single issue was painful to deal with. Multiple issues with the property that were not dealt with for months. Staff appear to have little to no training as “I don’t know” was the most common answer we received. Overall this is company are overpriced and scamming young tenants.

Siobhan is a great property manager - very prompt in dealing with everything and always with a level of human empathy!

Working with James keane had been a great experience. Highly courteous and always willing to help with tenants rental issue.
He was a good face of Metra Living during my tenancy period with Metra Living.

It is always great working with Ethan of Metra.
He is clear on what he's requirements are. Gives direct deadlines. He is a pleasure to work with and I'm sure an asset to the company.

Fantastic to work with. Ethan is a superstar, his fast communication and professionalism is representative of the company as a whole

L & Q hiding under Metra living have decided to over charge its residence of adding over £380 a month on top of a rent? The government needs to intervene in issues like this as who increases such amount on an ongoing crisis of living? The communal areas including the windows are all dirty and not been cleaned, the parking garage all filthy and hasn't been swept for years 😑, carpet stained in communal areas not changed and makes rhe communal area offensive, alot are going on which they are not addressing but they think they can just increase rent without getting rhe same standards of services.

Incredibly responsive and helpful with the entire move-in process.

Working with Ethan has been a great pleasure. Ethan has an in depth knowledge of the product and the market place, knows what he wants, communicates his requirement clearly and negotiates hard but fairly when it comes for budgets. When reviewing projects, he is thorough and detailed at all times. I very much look forward to the next project !

I had a fantastic experience with Metra Living, thanks to Sefik Ascieli. From the start, Sefik was incredibly helpful and accommodating — during our group tour he not only showed us the main property but also took the time to show us several other apartments, making sure we had plenty of options to consider.

He answered all our questions thoroughly and was genuinely supportive throughout. Even with so much interest in the apartments, Sefik went the extra mile to help me secure the one I really wanted. He kept me updated every step of the way and provided reassurance right up until the reservation was finalised.

Truly grateful for his professionalism and dedication. Would highly recommend Metra Living to anyone looking for a new home!

There are two lifts in our building at 17 Sutton Court Road, SM1 4FG. One has been completely out of service for over six months, and the other frequently breaks down, often leaving residents without any working lift for days in a row.

On July 12th, 2025, I experienced a terrifying and life-threatening incident when I was inside the working lift, which was going up but suddenly started to fall several floors, stopping abruptly between the first floor and the ground floor. The sudden drop and harsh stop caused me to injure my ankle, and I was trapped inside the lift for over three hours until the fire brigade rescued me.

Since this traumatic event, I refuse to use the lift again, leaving me no choice but to walk up and down ten floors every day, despite my injured ankle.

This situation is unacceptable, dangerous, and completely avoidable if proper maintenance and safety checks were performed. It raises serious concerns about whether the engineering company responsible is carrying out adequate inspections and servicing, and about Metra Living’s duty of care as landlord.

I will be contacting the Local Council, Housing Ombudsman, and Health and Safety Executive (HSE) to formally report these dangerous conditions and request a full inspection of the building to protect all residents.

It is shocking that Metra Living allows tenants to live under such unsafe, neglected, and hazardous conditions. I would never recommend renting from them to anyone looking for a safe and professionally managed place to live.

Impeccable Service.
Sefik delivered outstanding service during our apartment viewing. He was extremely professional, explained everything thoroughly, and made sure we fully understood the letting process. Even during the reservation stage, Sefik demonstrated exceptional customer support.

The apartment itself is incredible — a solid 10/10 overall experience!

We secured the deal with Mr. Sefik smoothly. He was so accommodating and kind during the viewing. He was very helpful and informative as we arrived in the property. Thank you Sefik

Strongly discourage anyone from signing a lease with Metra.

Here is our experience from the past month:

* They call you on the day announced at 'new site launch day', pushing you to sign the lease immediately, claiming that the inventory is almost gone. In reality, when you move in, you find the building at least 80% unoccupied and not even fully handed over by the builder.
* Once you sign the term sheet and pay the token amount, they completely ignore you. You’re left chasing them daily for reference checks and agreements. Even after expedited reference checks, they send you the agreement less than a week before your agreed move-in date, leaving you in limbo.
* The real trouble starts on the move-in day. You arrive at the agreed time for key handover, only to discover the keys aren't ready and inventory checks are still ongoing.
* To make matters worse, the flat, which was meant to be furnished, is handed over unfurnished.
* At 12 noon on handover day, the furniture hasn’t arrived. They casually inform you that it will take another 24 hours to deliver. By this point, you’ve vacated your previous home and have nowhere to sleep.
* I had kept perishable items in the fridge in front of their team, planning to properly move in the next day. The team doing inventory switched off the fridge when they left, causing all my food to spoil.
* The following day, new issues emerged:
1. The washing machine was merely placed there, not set up.
2. Electrical supply issues — phones took forever to charge and overheated.
3. The inventory report was sent for my confirmation, yet it didn’t mention any furniture.
4. The furniture shown during the sign-up was not the same as what was provided, with several items missing — a clear case of mis-selling.
5. Low water pressure in the bathrooms.

All these issues have been reported repeatedly over the past four days, with no action plan or even an acknowledgement.

When you call support, they log your complaint and promise a callback — no one ever gets back to you. You are treated like a football between L&Q and Metra: Metra claims it’s under the building team L&Q’s scope, while L&Q says it’s Metra’s responsibility.

It has now been a week, and we are seriously considering, with our solicitors, how to exit this lease. Frustrating is an understatement.

Move-in experience was fine, but the turnaround time was very short meaning I had to sort things during the workday, probably wouldn't be great for those in strict workplaces. Tina was lovely.

Sefik was helpful and efficient throughout the process of renting an apartment. I sent an enquiry late at night and had a reply the next morning, with a viewing arranged for the same day. He was informative and very good to deal with. The offer was processed the following day without delay as promised. Thanks!

We are looking for a new place in a bit of a rush, Hulya Kurtarankartal has been amazing responsive on getting us booked for a viewing. Unlike many of the other agents, she was actually early to the appointment, knowledgable about the property and exceptionally helpful getting through the offer process

I had a very positive experience - very efficient and smooth from beginning to the end of the renting process. Huge thanks to Tina Tham and Sefik Ascieli!

My experience with Metra Living was among the worst I’ve had with property management in London. While the tenancy itself was relatively smooth—likely because repairs were handled by a separate company—the end-of-tenancy process was a nightmare.

To start with, communication was nearly impossible. My assigned property manager, Lisa, was extremely unresponsive—replying to maybe one out of every ten emails. There was no direct phone line to reach her, and calling the general office number was useless: either no one picked up, or I was promised a callback that never came. Even basic administrative tasks seemed to be a struggle for the team.

Near the end of my tenancy, I attempted to renew the contract with a new group of flatmates. This involved a standard referencing check, and although we submitted all the required documents on time, the property manager didn’t forward them to the referencing team until just days before the contract was due to end. As a result, there wasn’t enough time to draft a new agreement—despite daily follow-ups from my side. Shockingly, the property manager then suggested that I remain solely responsible for the full rent (several thousand pounds), while the new tenants move in without being named on the contract—an arrangement that felt legally and ethically questionable. At that point, having lost trust in their handling of the process, we chose not to renew.

The deposit return process was equally frustrating. After repeated emails, we finally received confirmation that it would be refunded, along with a form to submit our bank details. But once that was sent, all communication stopped. We eventually had to escalate the matter through the tenancy deposit protection scheme—and Metra Living didn’t even respond to their outreach.

Unless you have endless time and patience to chase people and repeat yourself, I strongly recommend avoiding this company.