Metropolitan Bank and Trust Company Reviews 

Worst Bank ever. User experience in the APP is so dreadful.

Now I can't even do instapay payments and always show and error something went wrong. Balance does not reflect real time

I attempted to withdraw cash from Metrobank's ATM at Victory Liner bus station in Manila yesterday. The machine didn't give out any cash to me, but it did take money out of my UK account balance (still pending though)! Absolutely frustrating experience. I went to the bank today and reported the theft. I got a reference number, still waiting for a final outcome. AVOID at all cost unless you love having more problems in your life.

The banking application is absolutely unreliable

MTBC is a reliable bank.. trustworthy!

I gave Metrobank a 4-star rating because it offers reliable banking services with secure transactions and a user-friendly mobile app. Their customer service is generally responsive, and branch services are efficient especially in CDO. However, there are occasional delays in processing transactions, and some banking fees could be more competitive. Overall, it’s a solid bank since its been there since, but there’s still some room for improvement in convenience and cost-effectiveness. No experience in mobile banking since most transactions that I do is with the bank personnels.

I recently used Metrobank's app to transfer to pay, my fees for an apartment I own, and the app showed a "transaction failed" message, prompting me to try again. To my shock, I later discovered the transaction had gone through twice.
I immediately contacted Metrobank to recover the duplicate transaction, but all I received was an email stating that the funds were transferred in real time with no further explanation. When I called again, I was told that because the funds were sent in real time, it’s my responsibility to recover them from the other bank—despite the issue being caused by Metrobank’s system error.

This response is unacceptable, especially from a large institution like Metrobank. After seven years of loyalty as a customer, this is how I’m treated. What about protecting my hard-earned money?