Mikes Dive Store Reviews 

Great customer service: BIG Nish went above and beyond giving me great advices and assisted me in the quick purchase of my new 43 mm Garmin MK3i and transducer. The parcels arrived well in time and safely . NISH, thank you

Im going on holiday very soon and wanted a new dive computer. The one i decided for is only stocked by mikes dive store in the uk. I bought it for around 450£ and two masks as i was not sure which would be a better face fit for me.

I paid with paypal and after a few hours my order was cancelled as they “could not verify my information “. I called the next day and got told it was probably because of my “ip address” and because i paid with paypal. They promised to fullfill the order if i paid again.

I tried again this time from my phone and not my laptop and it was cancelled yet again.

I tried to order a third time with my credit card and from my phone and called ip right after and they confirmed on the phone everything is ok and my order will be sent next day in the evening. Then i got another order cancelled email for the same reason.

Clearly a bunch of liars and i cant even buy a simple dive computer. As well as i now have £1800 in my money frozen by my bank while the refunds process and as a result i have no dive computer to take on holiday.

Total waste of time ofna company with customer service that lies through their teeth.

I do not recommend this company.

They also tried to convince me to send a direct bank transfer instead which gives me ZERO protection.

Sounds like a total scam!

Mikes Dive Store provides superb customer service and products are keenly priced. In addition regular discounts gives excellent value.
I recently had a problem with a product purchased last year and after the manufacturer failed to respond, Mikes instantly actioned my concern and arranged collection for repairs.

I emailed the team to get some recommendations on wetsuits. I was contacted by Nish who very quickly sent over some recommendations and gave some advice on their personal experiences with some of the items which was really helpful. Nish responded to my emails within an hour across the space of a week, so very efficient and quick service, and sent me personalised quotes for my order and was happy to make any small adjustments as needed. Nish helped me with sizing and asked for my measurements, and also assisted in building up a prescription mask for me.

I will definitely be shopping with Mike's Dive Store again!

Very satisfied as I received my order of mask with prescription lenses, snorkel & other bits within days of order. Ordered on a Sunday evening, despatched on Monday, with me by Wednesday. Quality product at a good price, easy to order and delivered quickly, just what you want on an online order.

We met Cat. She’s a marvellously helpful and happy person to deal with. She’s very knowledgeable and efficient.

I am a novice snorkeller so went to Mike's Dive Store for advice and to purchase my first equipment. I will never be able to Scuba because of a medical condition which I explained to the gentleman who assisted me
Pros: very well-fitting comfortable mask
Cons: Scuba pro Go fins are for use with boots which I was not told and don't have so rubbed the dorsum of my foot badly and tended to slip when I tried them in the pool. I'm not sure that they would fit if I purchased boots so an expensive mistake. sad that the need for boots was not explained to me
The snorkel is quite long so I find it difficult to clear if water does get in but that is no reflection on the quality of the snorkel

Going to the store in Chiswick is always a very very pleasant experience because staff is very approachable and super friendly and very helpful. Makes you want to go back again!

I am very loyal to Mike's Dive Store. I know I can count on them to help if anything goes wrong with my order. It is very difficult to reliably get dive gear to Mexico, and Mike's always delivers. I had trouble with my delivery (DHL said it was lost) and Nish contacted DHL to help find my package. After it was delivered, I had a problem with a piece of gear (no fault of Mike's). Nish came through for me again and worked with the manufacturer to provide a satisfactory solution. Customer service like this will keep me coming back to Mike's. Thank you Nish!

I ordered something online from Mikes' UK store on a Monday which was delivered to my home in Manila (Philippines) three days later...very impressed!

Always trust Mikes for dive gear purchases!

Mikes are always our go to for purchasing dive gear and they are always very helpful when it comes to issues with that gear too!

I had an issue with my wetsuit 1 day before my warranty was due to expire and Nish handled this for me brilliantly.

The suit was shipped off to ScubaPro to be investigated and I ended up getting a whole new suit as a replacement for the issue!

Thanks Nish & ScubaPro for the great service!

Needed some help getting a firmware upgrade for my dive computer. First class customer service from Nish who sorted it out for me quickly and efficiently.

Very knowledgeable members of staff, specially last questions I had Nish was very helpful.

Excellent customer service special thanks to Nish, for his professional, proactive and friendly assistance in dealing with an after sale issue

My experience with Mikes Dive Store has been superb! After my initial order placement the customer support team has been in contact with me providing updates on product inventory and shipping status. At my request after my initial order placement, Nish made and order change for me which I truly appreciate! Overall outstanding customer service!!

Yaz was helpful throughout, and we got a combination that works well for me.
Mike's is, I think, my favourite place in London (well, certainly my favourite dive shop :-) ).

I made a trip to the store on Tuesday 31st Oct and bought all dive equipment in preparation for my IDC. I specifically told the staff that I was flying out 10 days after my visit and so time was of the essence. Despite planning to take all equipment away with me I was convinced to let them ship it as it was guaranteed to arrive by the weekend. The following day, I checked my receipt and the wetsuit I'd chosen was missed off the order. I had to chase them for two days before it was resolved and although the wetsuit was sent with next day delivery it arrived in poor condition with deep creases in the neoprene and needing to be returned. Additionally, the original order did not arrive in the time frame promised (shipped on Wednesday, Royal Mail 48hr service). Half of it arrived on Monday 6th November and the rest on Tuesday 7th. I have now had to book a later flight costing me an additional £400 and won't have time to get comfortable diving with the new equipment before my course starts. After explaining all of this to Jenna (handles customer service) and despite me spending just shy of £2600 with Mikes Dive Store, she deferred all responsibility for the plethora of mistakes to the courier for delays & their suppliers for the wetsuits condition and said the best they could do to compensate me for the stream of inconveniences was with a laughable £20 voucher. An overall stressful and disappointing experience.

I wasn’t sure I had ordered the right size full face snorkel mask so drove to Mikes for some advice. Young lad that helped us was welcoming, friendly and funny. Had a few laughs whilst trying on the masks and checking I could breathe etc etc. great service, once found great location with lots of parking. Thank you to whoever the young man was that served us - here’s to hoping I don’t get eaten by a shark 🤣🤣🤞🏻