Milanastudios Reviews 

Sent a message on Instagram regarding a missed offer from an order I placed.
Lisa then called me within 10 mins of this message to say they’d be happy to add the slippers to the order and what size would I require.
Couldn’t have been more helpful. Looking forward to receiving the items now!

The fit of the hoodie is fine and thick quality. BUT WHY IS IT BUILT FOR SLENDER MAN THE ARMS ARE DOWN TO MY KNEES?!?! And don’t even get me started on the returns process. I am currently trying to get the posted back privately because they don’t have a returns portal?! And you have to pay to return it. WHEN I WORK 2 MINUTES AROUND THE CORNER. I have paid £10.00 to return the item that isn't even designed correctly.

The best of the best quality! It’s so refreshing to find a brand with such amazing quality products, not having to worry about washing it once and the garments to go bobbly/shrink. Luxury quality clothes I love every item I own, every peice is an investment as they are so well made they will last for years. Can’t wait to order more!

Received the wrong item initially (after Black Friday so a busy time and these things happen) so I sent the item back, then it was too big so had to send it back again. Just received the smaller size, it’s such amazing quality and the Milana team always got in touch with me when needed. Was worried after reading the reviews on here but it have no complaints 💕

Issued credit back instead of a monetary refund. Raised this as a dispute with my bank as completely unacceptable given the numerous issues with my order. This company has lied to my bank claiming I have used the credit given as a refund. AVOID. I have provided proof to my bank of the issued credit remaining untouched so all sorted thankfully. Happy to share detailed proof/receipts of this issue.

I really cannot believe a company would stipulate such a scandalous lie when I have proof of the credit provided remaining untouched. Maybe an error on their part and they haven’t checked properly, but not sure I can trust this company again which is a shame.

I was going to detail how my order was botched in the first place from them running out of items and not posting when they said they did, but this really tops it.

Got my daughter a tshirt, didn’t realise it was oversized so sent it back for a smaller size which was returned within a week. I also sent it back after 14 days and got it changed with no hassle. I then ordered a jumper and had an issue with Royal Mail, which was partly my fault, I sent off an email to Milana Studios to ensure I would receive the jumper for Christmas and had a member of staff call me up to sort the issue out. The jumper is now on its way for Christmas. Really impressed with the service I received and the quality of the items I have ordered.

Disgusting customer service. Sent a top back cost me over £5 to send back they sent me an email to say this has a mark onit so no refund . Sent me the top back no mark at all onit. Tried emailing no answer. Would never buy from them again. Not trust worthy . And need looking into by trading standards

after nearly 2 weeks receive an email saying 'part of order dispatched'

Because they don't even have the items in the warehouse.

Crazy.

They don’t ship your products and don’t value regular customers.

Shame.

I had an issue with Royal Mail & how they attempted to deliver my order. The team at Milana (Abi, Ruby & Lisa) couldn't have been more helpful, and got my order resent without any delay. A refreshing experience.

Great company , customer service is amazing . As a returning customer I can confirm the quality of clothing and material is second to none, no shrinking or shape loss when washing . I have ordered some hoodies for my daughter for Christmas and after returning to exchange a size Abi went out her way to txt me with updates and options, i have never had that service from any other company in the uk, I can not fault this company and will continue to buy for myself, partner and both my girl and boy . Thank you Milana . I love your company

What can I say! A seamless customer service experience from start to finish. Milana Studios will have a loyal customer from here on out thanks to Ruby from the customer service team. I am yet to receive service like it! 5*+

Ordered a new zip hoodie & I’ve never had clothing like it. Easily my new favourite item in my wardrobe.

Ordered at 1pm & it arrived 10am the next day🙏

Will be back!

Amazing quality clothes and wonderful customer service. They were so helpful when I needed an item sending urgently and it arrived the next day. Lisa was particularly helpful from the customer service team. Thank you!!

BIG MISTAKE !!!
Do not order if you need to return. Return cost me £13.35 with Royal Mail and then Milana charged me £5 original postage costs. £18.35 out of pocket with no clothes to show for it !
Reviews speak for themselves

Don’t order from this company unless you are 100% sure you want to keep the items. I ordered 4 items and needed to return them because they didn’t fit. I asked for a full refund. They then refused to refund the most expensive item by saying it was marked! The item that was marked I didn’t even take out of the packet. Very disappointed and wished I had read the reviews first. I will not be ordering from Tara ever again!!

If I could leave 0 stars I would! Basically out to rob you, never received my parcel no one gets in touch there is basically no way of communicating except through email and you don’t get answered, tried social media as well just get ignored. This went on for around 3 to 4 weeks, then eventually got a reply basically saying I am not getting refunded as it’s past the 14 day period but I got ignored this whole time, £170 I won’t get back

1st time purchasing from Milania Studios and customer service was 5*! The item I order had sold out, i received a phone call from them, instead of a generic email, offering other options in stock. So friendly and when i mentioned it was for my daughter’s birthday they even added in free socks! Order was still dispatched next day delivery despite stock issue.

Ordered during the sales with next day delivery, took two weeks to come. No problem I understand you get busy. Received an email that my items were dispatched, later that day I had a phone call suggesting one of my items were out of stock and I was asked if I wanted to pick something else. Anything I chose was also out of stock, so I ended up with part of the order refunded. Also, why advise my items are dispatched if that was not the case?

Then I returned what arrived as it was not suitable. 10 working days later I was issued with an incorrect amount as ‘store credit’ (you don’t even get your cash back). Firstly I was issued £29, I queried this and was then given £29.25 - did they really think I was asking for 25p more? No, they refunded the amount wrong again. Upon questioning this they suggested that I had used a 10% code, to which checking my order I had not, I had in fact gotten free shipping - which should not be deducted from my return. Still awaiting a response regarding this.

Shoddy from the very beginning. Shame I’m stuck with ‘store credit’ from my return as I don’t want to shop here again. I will be in touch with my bank as under CR 2015 online (unseen) goods must offer cash refunds.

Avoid here if you don’t have much spare time to fight the poor customer service.

UPDATE - Milana have lied to my banking company suggesting that I have used the ‘credit’ that they provided in a shoddy attempt to refund me, so I should not be provided with a monetary refund from my bank. I have proof that this credit has not been used which has been provided to the bank. Very embarrassing that a company would lie, especially in a banking dispute.

If I could give 0 stars I would, I wish I had read the reviews prior to ordering as they all explain my issue perfectly. I ordered over a month ago now and I am still waiting for confirmation of my return and my refund. I keep being told it will be fast tracked but still nothing.