I have purchased a lot from this company, I got shorts and a cardigan/ top. It is far too small for me, I have searched your website and a cannot find your refund page, it is all mumble jumble, every... Toon meer
Bedrijf heeft geantwoord
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I’m really happy with my Milana purchase! I bought a T-shirt, two pairs of sunglasses and ripped sweatpants, and everything is excellent quality. The heavyweight sweatpants are incredibly flattering... Toon meer
Bedrijf heeft geantwoord
Great quality outfits. Bought for my 11 year old. I bought 2 ribbed tops one in khaki and one in black and bought the matching ribbed pants and the matching mini tote. Amazing quality outfit, the styl... Toon meer
Bedrijf heeft geantwoord
Absolutely love Milana Studios! ⭐️⭐️⭐️⭐️⭐️ I’m so impressed with my experience with Milana Studios! The quality of the clothes is absolutely amazing and beautiful materials, great attention t... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
257 reviews
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A company that doesn’t adhere to the law!
*EDIT AFTER MILANA’S RESPONSE*
Thank you for your response. I wish to clarify several inaccuracies in your statement to ensure the record is factually correct.
1. The garment in question was worn twice, not “multiple times” as you have stated.
2. The issue was reported nine days outside of your 30-day policy - not “well outside,” as claimed.
3. Most importantly, the existence of an internal policy does not override statutory consumer rights.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Where a fault appears within six months of purchase, it is legally presumed that the fault was present at the time of sale, unless the retailer can prove otherwise.
Your refusal to provide a remedy on the basis of an internal 30 day reporting policy is therefore contrary to UK consumer law. Retailer policies cannot diminish or exclude the rights afforded to consumers under statute.
Given that the item developed a clear manufacturing fault within this six month period, I am entitled to an appropriate remedy, namely a refund or replacement - as stipulated by law.
I find it regrettable that Milana Studios has chosen to rely on an internal policy rather than comply with its legal obligations under the Consumer Rights Act. As previously stated, I will now be escalating this matter through the relevant consumer protection channels.
********************************
I recently purchased a ribbed long sleeve top from Milana Studios. After only two wears, the stitching came undone under one armpit. I contacted the retailer with photos to request a refund, explaining that the item was faulty.
The customer services representative that I was in communications with (Abi) refused to provide a refund or replacement, saying their website policy only allows issues to be reported within 30 days. They instead offered a 10% goodwill refund towards repair costs.
I explained that under the Consumer Rights Act 2015, retailer policies cannot override statutory consumer rights, and that faults appearing within six months are presumed to have been present at the time of purchase unless the retailer can prove otherwise. Despite this, she continued to refuse a refund.
I believe the item is not of satisfactory quality, and the retailer is in breach of the Consumer Rights Act by refusing to provide a refund for a faulty product.
I will be escalating this further as they don’t seem to understand the law and that just because they’ve made a website policy it does not mean it’s law bound. Anyone can make up a policy it doesn’t mean anything if law states otherwise.
The company is now ignoring emails.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Hi Kimberley,
We’re sorry to hear that you’re disappointed with your experience. However, we’d like to clarify the situation to ensure other readers have the full context.
Our team reviewed your case carefully, and the issue was reported well outside of our 30-day reporting window, which is clearly stated in our returns and faulty-item policy. This policy is designed to ensure we can properly assess any faults that occur shortly after purchase.
While the fault you mentioned appeared after multiple wears, we still offered a goodwill gesture of 10% towards repair costs, even though this was beyond our stated timeframe. We feel this was a fair and reasonable resolution under the circumstances.
We take customer concerns and product quality very seriously and always aim to act within the guidelines of consumer law. However, we also have to apply our policies that are stated on our website prior to making a purchase consistently to all customers to ensure fairness.
If you’d like us to review any new information or evidence, please contact us again at [contact@milanastudios.com] and our senior team will be happy to re-examine your case.
Kind regards,
The Milana Studios Team
The most amazing material I’ve ever…
The most amazing material I’ve ever wore so comfy so snuggly. I’m saving for my next set
16 oktober 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to extend our heartfelt thanks for your wonderful review. Your feedback means the world to us, and we are grateful for your continued support. We are dedicated to delivering top-quality products and exceptional service, and we’re thrilled that we could meet your expectations.
Thank you for being part of the Milana Studios family!
A M A Zing!!!!
I bought the core collection ribbed button top and wide leg joggers and I absolutely LOOOOOOVE them! The quality is insane and look and feel great. Have so many compliments about the set…. Just off to purchase the dark brown now it’s back in stock! 🙌🏼🙌🏼
1 oktober 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to thank you for your thoughtful and positive review. We’re so glad to hear you had a great experience with us. Your feedback motivates us to keep providing exceptional quality and service, and we’re excited to continue serving you in the future.
Thank you for your trust and support!
Milana Studios
Reached out on insta to see what size I…
Reached out on insta to see what size I would need to wear as a dress. She got back to me straight away. Ordered it,recieved it in 48hours. Love it! 😍Great quality, heavy weight thick material.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Milanastudios
We at Milana Studios would like to sincerely thank you for your kind and positive review. Your thoughtful feedback means the world to us, and we’re absolutely thrilled to hear that you had a great experience.
We're committed to providing the highest quality and service, and it's support like yours that motivates us to keep improving and growing.
Thank you once again for choosing Milana Studios — we truly appreciate your trust in us!
Warm regards,
The Milana Studios Team
The best quality clothes and style
The best quality clothes and looks great. Washes well and keep their quality. My favourite fashion brand by far!
8 oktober 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to thank you for your thoughtful and positive review. We’re so glad to hear you had a great experience with us. Your feedback motivates us to keep providing exceptional quality and service, and we’re excited to continue serving you in the future.
Thank you for your trust and support!
Milana Studios
Horrific customer experience
Horrific customer experience. Brought a jumper, pale yellow, wore it once and washed it once to notice when I next wore it there were patches of faded colour all over it. Almost like a tie dye effect.
Returned it for inspection (despite sending off very clear images of the poor quality product) to be dismissed. Apparently the customer service team couldn’t see the issue….. I have the images which state otherwise.
Businesses survive on loyalty and customer service. This brand needs to look after all its customers not just the of the moment influencers.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Hi Liz,
Thank you for taking the time to leave a review. We're sorry to hear that you were disappointed with the outcome of your inspection case.
Please be assured that our customer care team works hard to support all customers, and our decisions are based on both the product information provided by our manufacturers and any patterns we see across similar items. In this case, we have not received reports of the same issue with this item, and the type of discolouration described is typically caused by contact with a substance containing bleach-like properties.
As noted in our policy, we ask customers to report any damages or issues within 30 days of receiving their order. This order was placed on May 7th 2025, which falls outside that return period.
We understand this may not be the resolution you were hoping for, and we do appreciate your understanding. If you have any further concerns, our team is always here to help at contact@milanastudios.com.
Best regards,
The Milana Studios Team
Lovely material clothing would love to…
Lovely material clothing would love to see some more leopard print items as the one I purchased is amazing
7 oktober 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to sincerely thank you for your kind and positive review. We truly appreciate your feedback and are thrilled to know that you had a great experience with us. We’re committed to delivering the best quality and service, and your support helps us continue to improve and grow.
Thank you for choosing Milana Studios!
I have been purchasing from milana for…
I have been purchasing from milana for about 18months/ 2yrs now and LOVE the products, I’ve never had an issue at all so had no reason to contact them until last night & the only reason was because a discount code wasn’t working- I got a reply first thing this morning and it was sorted immediately! Customer service as amazing as their clothes!
6 oktober 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to extend our heartfelt thanks for your wonderful review. Your feedback means the world to us, and we are grateful for your continued support. We are dedicated to delivering top-quality products and exceptional service, and we’re thrilled that we could meet your expectations.
Thank you for being part of the Milana Studios family!
Faulty Item and Poor Customer Service
I ordered a ribbed top from Milana and it arrived with a clear fault—the stitching near the label was messy and didn’t sit right. I sent a photo comparing it to another top, but they just said it’s “meant to be like that.”
It’s not. I know the difference between a tight fit and a badly made item. I won’t wear it, and they didn’t offer a proper solution like a refund or replacement.
Really disappointed. I won’t be buying from them again.
29 september 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Hi Aleksandra,
We're truly sorry to hear about your experience with your recent order and that the item didn’t meet your expectations. We always aim to deliver products that reflect both our design standards and quality promise, so it's disappointing to learn that this was not your experience.
We appreciate you taking the time to send a comparison photo. While our team may have initially interpreted the design as intentional, it's clear from your feedback that further review may be needed.
We’d like to make this right. Please reach out to us again at contact@milanastudios.com with your order number and reference this message. We’ll gladly re-evaluate the situation and explore the appropriate steps moving forward for you.
Your feedback helps us improve and we look forward to hearing from you and helping where we can here.
Kind regards,
The Milana Team
Highly recommend Milana Studios 10/10
I would highly recommend Milana Studios.
⭐️⭐️⭐️⭐️⭐️
I have been a regular customer for years now.
Excellent quality clothing and great designs that make a top brand.
My most recent experience with customer services was fantastic. They went above and beyond for me and I was very grateful. These are the small things that make a good business great.
17 september 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to extend our heartfelt thanks for your wonderful review. Your feedback means the world to us, and we are grateful for your continued support. We are dedicated to delivering top-quality products and exceptional service, and we’re thrilled that we could meet your expectations.
Thank you for being part of the Milana Studios family!
Milana Studios
Buy from here all the time for all my…
Buy from here all the time for all my family, tops are great quality wash brilliant and last forever. Best website I have used ❤️ sales are always fab and loved my free gift last month (a hoodie) thank you.
19 september 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to express our sincere gratitude for your kind review. Your feedback is incredibly valuable to us, and we are so pleased that you had a positive experience. We are committed to upholding the highest standards in both quality and service, and your support motivates us to continue striving for excellence.
Thank you for your trust in us!
The returns policy does not reflect the…
The returns policy does not reflect the Consumer rights law. The customer service was lacking. I asked to speak with someone via telephone and was ignored. Overall bad service. Products sub par. The Mystery Item was disgusting (should have know) and all other items did not fit. The company does not want to refund me and so I am in the process of disputing this via other methods, which is unfortunate and a waste of my time for something that I am fully entitled to. This business needs to brush up on all aspects of sales as this is not acceptable.
Update
Paypal dispute filed and won due to company deviating from the Consumer rights laws of United kingdom.
If you are refused a refund, please dispute it and don't just take this companies response for face value.
17 september 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Hi Lisa,
We're truly sorry to hear that your experience with us did not meet expectations. We understand how frustrating it can be when things don't go as planned, especially when it comes to returns and customer service.
Our returns policy is designed to be clear and in line with consumer rights, and we are always open to reviewing individual cases. We never intend to ignore any requests, our customer services team work via email contact only and we're sorry if you felt unheard at any stage.
We’re especially disappointed to hear your feedback on the mystery item and the fit of the other products. We want every customer to feel confident in both the quality and service we provide.
Our customer services team have contacted you via email with a final resolution and to make this right and resolve things amicably. We look forward to hearing from you.
Milana Studios.
Cream coord
The cream set I bought was lovely on and great thick material, also fast delivery.
11 september 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to thank you for your thoughtful and positive review. We’re so glad to hear you had a great experience with us. Your feedback motivates us to keep providing exceptional quality and service, and we’re excited to continue serving you in the future.
Thank you for your trust and support!
Milana Studios
I love my Milana Studios items
I love my Milana Studios items . The fabric is amazing thick quality . They wash beautifully and I would 100 per cent recommend !!
3 september 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to extend our heartfelt thanks for your wonderful review. Your kind words truly mean the world to us, and we’re so grateful for your continued support.
We are committed to delivering top-quality products and exceptional service, and we’re thrilled to know we met your expectations.
Thank you for being a valued part of the Milana Studios family!
A fabulous family run brand
I love the designs, colours and the quirkiness of the clothing. The quality is exceptional and doesn't fail to impress as the fabrics are excellent and wash well. Whilst the products aren't the cheapest you can buy you certainly get your moneys worth as they will be worn over and over again. Im new to the brand but will certainly be a regular customer.
14 april 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to thank you for your thoughtful and positive review. We’re so glad to hear you had a great experience with us. Your feedback motivates us to keep providing exceptional quality and service, and we’re excited to continue serving you in the future.
Thank you for your trust and support!
Milana Studios
Milana is the BEST
The quality and quirkiness of Milana clothing speaks for itself. I love the fun designs, the colours and the quality is exceptional. When shopping online you have to take a punt on the fabric, the size, the fit. This companies products are spot on. They do NOT use below par fabrics. Every item that I have bought has washed well. I have purchased, many sweatshirts and wide leg joggers, no fading, no shrinking and most of all, no bobbling anywhere!! I have seen premium designer labels producing sweatshirts and t shirts at a much higher price point and much lower quality fabric for the price tag. Milana aren't the cheapest brand, but you can bet your life that these clothes will still be going strong in many years to come due to their quality. I seem to have an addiction to checking out whats new on their site! Exercising self control and not clicking buy, is very hard when EVERYTHING is gorgeous :-)
1 september 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to express our sincere gratitude for your kind review. Your feedback is incredibly valuable to us, and we are so pleased that you had a positive experience. We are committed to upholding the highest standards in both quality and service, and your support motivates us to continue striving for excellence.
Thank you for your trust in us!
Milana Studios
Great items great customer service!
23 augustus 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to thank you for your thoughtful and positive review. We’re so glad to hear you had a great experience with us. Your feedback motivates us to keep providing exceptional quality and service, and we’re excited to continue serving you in the future.
Thank you for your trust and support!
Milana Studios
Pink Soft Ribbed Core Collection
Pink Soft Ribbed Core Collection - absolutely love this set. So comfortable and the fit is perfect. Love the colour also x
4 juli 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to express our sincere gratitude for your kind review. Your feedback is incredibly valuable to us, and we are so pleased that you had a positive experience. We are committed to upholding the highest standards in both quality and service, and your support motivates us to continue striving for excellence.
Thank you for your trust in us!
Milana Studios
Absolutely love this brand the quality…
Absolutely love this brand the quality of their stuff is 10/10.
Also bought for my children and material is so good washes amazing 🤩
100% recommend
26 augustus 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to express our sincere gratitude for your kind review. Your feedback is incredibly valuable to us, and we are so pleased that you had a positive experience. We are committed to upholding the highest standards in both quality and service, and your support motivates us to continue striving for excellence.
Thank you for your trust in us!
Love all my milana items absolutely…
Love all my milana items absolutely amazing quality
26 augustus 2025
Review zonder uitnodiging
Antwoord van Milanastudios
Milana Studios would like to sincerely thank you for your kind and positive review. We truly appreciate your feedback and are thrilled to know that you had a great experience with us. We’re committed to delivering the best quality and service, and your support helps us continue to improve and grow.
Thank you for choosing Milana Studios!
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