Milk makes great wheels. I already purchased two wheels from them (one for Talaria mx4 and one for Surron Ultra Bee) and the experience as well as the product quality where top notch. I'm currently ab... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
💜Very impressive wheelset💜 I have the 16" supermotos with super wide tire set up..specs below. As soon as you open the box it's non stop excitement! As you are met with so many packages... Toon meer
Bedrijf heeft geantwoord
I’ve purchased three sets of Milk Racing wheels for different e-motos in my family, and I’m already planning on a fourth. These wheels aren’t just “good” — they fill a gap no one else covers. They sto... Toon meer
Bedrijf heeft geantwoord
The wheels are great quality and look amazing and there is many different combinations of colors you can do.
Bedrijfsgegevens
Geschreven door het bedrijf
Elevate your Talaria or SurRon e-bike with the market's most customized, hand-built, plug-and-play wheels and upgrades from Milk Racing. Our wheels are sold worldwide and test-proven by thousands of customers on six continents - the best quality/price wheels on the market. Upgraded, reinforced rims stained with an anodizing process give them a more scratch and corrosion-resistant surface than standard paint. Super strong upgraded stainless steel spokes and double-size brass nipples (stronger and more corrosion resistant than aluminum type) lanced with a 3-cross spoke pattern make Milk Racing wheels strong enough to withstand more than what Sur-Ron bike can stand. Our main goal is to give alternative wheel upgrade options for expensive competitors’ products and give the best product experience possible, providing as much hardware as possible to make it hassle-free for you to focus on riding rather than figuring out how to put an upgrade in. Wheels always come with tools, spare spokes, spoke wrench, inner tube, rim band, and rim lock – you only miss fitting a tire on. If you need 100% Plug&Play wheels, we offer tire fitting as a standard offer. Wheels come ready to ride straight from the box. As a direct producer, we provide customization, such as color combinations.
Contactgegevens
Verenigde Staten
- contact@milkracing.com
- milkracing.com
4,1
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80 reviews
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Everything was fine
Everything was fine. Quality products and fast shipping to Hungary. A ordered a “ready to ship” wheelset.
1 december 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Thank you for your review! We’re delighted to hear that the product met your expectations.
All the best from the Milk Racing Team!
Customer service with the good contact…
Customer service with the good contact with client ,product such good quality it is worth to wait a bit 👌
7 oktober 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Hi Mateusz,
Thank you so much for your thoughtful review.
We’re thrilled to hear that the product meets your expectations. Customer satisfaction is our top priority, and knowing that we could deliver exactly what you were looking for means a lot to us.
All best from Milk Racing Team!
niecodluzsze czekanie warte finalnego…
niecodluzsze czekanie warte finalnego efektu...Polecam...
19 juli 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Serdecznie dziękujemy za pozytywną opinię! Cieszymy się, że nasze koła spełniły Pana oczekiwania i że jest Pan zadowolony z finalnego efektu. Polecamy się na przyszłość!
Very very late wheels
I ordered some wheels in between Late april and early may. It was estimated that i would've received my wheels mid June. It is now almost august and all I get when I email them is : Hello,
Thank you for your message.
To address your concerns promptly, I have escalated your inquiry to our Production Manager, requesting an immediate update on your order’s status.
Thank you for your understanding and patience during this time.
Best regards,
Alexa Bielak.
Please do something about this milk racing.
17 juli 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Dear Anika,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with your order.
We understand how frustrating it can be to wait longer than expected, and we are truly sorry for the delay. Your feedback is important to us, and we take it very seriously.
As we mentioned in our previous communication, the delay was due to an issue with our supplier. We have thoroughly investigated the matter to ensure appropriate actions are taken to prevent future occurrences. To compensate for the delay, we've applied a 10% discount on your next order and included some gifts with your current order.
We appreciate your patience and understanding during this time and are committed to ensuring you receive your wheels promptly.
If you have any further questions or need assistance, please do not hesitate to contact us directly. Once again, I'm sincerely sorry for all the inconvenience you have experienced.
Great products, but it's a tough wait...
It has taken months and I am still one wheel away from a pair due to customs issues I did not expect. Honestly, I lost my patience on this company, but over a series of days and well crafted email communications I have regained respect and empathize greatly with the woes of running a startup company. Orders will take a long time, no doubt about it, and shipping is from Poland, so just know what you are getting into with Milk Racing.
UPDATE: The obviously auto-generated and likely AI enabled response was ingenuine. I'm trying to be nice, but it's hard. I still don't have my wheel, and NO it's not U.S. customs that made it takes MONTHS... that only delayed a single wheel by a week. It's not knowing I was even ordering from Poland that was the issue.
14 juli 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Dear Russel,
Thank you for sharing your experience with us and for your patience during this process.
We sincerely apologize for the delay and the inconvenience you faced due to customs issues. We understand how frustrating this can be and appreciate your understanding and empathy towards the challenges we are facing as a company. We value your feedback and are committed to improving our order processing times.
Your insight is invaluable in helping us enhance our service. Please know that we are working diligently to resolve these issues and ensure smoother transactions in the future.
If there is anything further we can assist you with, please do not hesitate to reach out. Thank you for giving us the opportunity to make things right and for supporting Milk Racing.
UPDATE:
We are sorry that you feel that way; however, please know that our responses are always handwritten and not AI-generated.
Nevertheless, we are happy to see that your package has already been delivered. We are eager to hear whether you are satisfied with the product.
Thank you for giving us a chance; your support means the world to us.
I had a unique order and even though it…
I had a unique order and even though it took a little bit longer, I could not be happier with the result! They paired the components so perfectly, but not only do they work amazingly in a functional way together, aesthetically they are incredibly pleasing. it’s hard to find any custom shops out there that do all of the hard work for you and this by far is the best when it comes to e-bikes, dirt bikes, or Surron.
1 april 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Hi,
Thank you for your review!
We’re delighted to hear that you’re so happy with your order. It’s great to know that the wheels are functioning perfectly and look fantastic. Our team takes pride in ensuring that every custom order meets the highest standards.
We truly appreciate your patience during the process and are thrilled that you feel the result was worth the wait.
Thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future!
Apres 2 ans de roulage intensif je peux…
Apres 2 ans de roulage intensif je peux dire que c’est du solide vu mes 100kg !
Paire de roue 21-18 de folie !
Merci milk !
J’ai jamais retendu mes rayons la roue n’est pas voilé !
Le top
12 juli 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Cher Léo,
Merci beaucoup d'avoir partagé votre expérience ; vos commentaires positifs sont très importants pour nous !
Nous sommes ravis d'apprendre que notre produit a répondu à vos attentes et a donné de bons résultats. Nous apprécions votre soutien continu et vous sommes reconnaissants de votre confiance.
Bonne chance de la part de l'équipe Milk Racing !
eng. version:
Dear Leo,
Thank you so much for sharing your experience; your positive feedback means the world to us!
We're thrilled to hear that our product has stood up to your expectations and performed well. We appreciate your continued support and are grateful for your trust.
All best from Milk Racing team!
Très mauvais payé une toue 3 semaines…
Très mauvais payé une roue 3 semaines après rien reçu le service après vente me mène en bateau pour pas rembourser je déconseille fortement n'achetez pas sur ce site
24 juni 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Dear Christophe,
We sincerely apologize for any frustration this has caused.
I want to clarify that your order was placed on June 28th, with a deadline of July 12th, which was correctly calculated based on the information provided on our website and you were fully aware of that before and after purchase. Following this, the package should be handed over to FedEx at this time if we would proceed with it. Additionally, we have upgraded your package to priority shipping at no extra cost, as per your request after you have placed an order.
As discussed directly, we made an exception to process your refund due to your upcoming vacation. We have done everything possible to resolve this to your satisfaction, including the requested refund just before the deadline.
We would appreciate your understanding regarding this matter. Should you have any further questions or need additional assistance, our customer service team is here to help.
Best regards,
Milk Racing Team
🏆WOW! IM IN LOVE WITH THEM 🏆
💜Very impressive wheelset💜
I have the 16" supermotos with super wide tire set up..specs below.
As soon as you open the box it's non stop excitement! As you are met with so many packages of cookies!!!😍😍 The awsome protected packaging, then you see the shine of painted hubs & rims, absolutely professional compared to other brands. My goodness can't stop staring at my bike!
Massive thank you to the hole Milk Racing Team⭐️
Front - Michelin 100 / 80 / 16
Rear - Mitas Touring Force
110 / 70 / 16 M/C
3 juli 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Dear Kira,
Thank you so much for your review! We are thrilled to hear that!
Your excitement is contagious, and we couldn't be happier knowing that our product has brought you such joy.
Our team at Milk Racing takes great pride in providing top-notch products and ensuring they arrive in perfect condition, so it's fantastic to hear you appreciated the packaging and those cookies!
Massive thanks from the entire Milk Racing Team for your kind words and support. We're here for you anytime you need us.
Still no updates about my order
Still no updates about my order. I ordered a 17 zoll super moto wheel set in march, shipping date was in may. now we are in july and still no updates from the company, on my order.
the only response you get is:
Hello,
Thank you for your message.
To address your concerns promptly, I have escalated your inquiry to our Production Manager, requesting an immediate update on your order’s status.
Thank you for your understanding and patience during this time.
Best regards,
Alexa Bielak
Markus Conte
30 juni 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Dear Markus,
We appreciate your understanding and patience regarding the delay you've experienced. We sincerely apologize for any frustration this has caused and regret the inconvenience it has caused you.
As we mentioned in our previous communication on Friday, the delay was due to an issue with our supplier. We have thoroughly investigated the matter to ensure appropriate actions are taken to prevent future occurrences. To compensate for the delay, we've applied a 15% discount on your next order and included some gifts with your current order.
Additionally, I can confirm that your order is ready to go and the package is waiting for courier pick up, so soon you should receive the package at your doorstep. Please check your email for further details.
Should you have any further questions or need additional assistance, our customer service team is here to help. We truly appreciate your trust and patience.
Best regards,
Milk Racing Team
I bought 21/18 wheels
I bought 21/18 wheels. The wheels are great. The bike looks much more massive and taller. Top quality for me. They could produce them faster, but good things have to wait. I am posting a comparison of the wheel width with the series tire. Weight difference:
Serial wheel with CST tire = 5.7kg
Milkracing wheel with Shinko 241 tire 3.5 = 9.3kg.
I recommend !
20 juni 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Thank you so much for sharing your experience! We're thrilled to hear that you love how they look on your bike and that they enhance its appearance! It's always rewarding to know that our top-quality products meet the expectations of our valued customers.
We appreciate your patience regarding the production time. As you rightly said, good things do take time, and we're constantly striving to improve our processes to deliver quicker without compromising on quality.
Thank you for recommending our product!
Everything was great
Everything was great, custumer service is fire!!! No nees to say milk racing is your choice if your looking for wheels!
13 juni 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Thank you so much for your review! We're thrilled to hear that you had a great experience and that our customer service met your expectations. We strive to provide the best service possible, and it's wonderful to know we hit the mark for you. We're honored to be your choice for wheels, and we look forward to serving you again in the future 😊
It's worth the wait
A long story short, i ordered the wheels at the end of January and thee arrived last week. There were probably some issues at fabrication with materials or something. It sucked but it was out of their hands.
Besides the very long wait, the product is superb! The quality of the materials used, the finish, the paint quality, the tires used ... it simply is a high end product worth the money.
In the end i can only recommend Milk Racing, it IS worth the wait.
27 mei 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Thank you for taking the time to share your experience with us! We truly appreciate your patience and understanding regarding the delay. We strive to ensure the highest quality in our products, and it’s great to hear that our efforts have met your expectations.
Your satisfaction is our top priority, and knowing that you find our product superb and worth the wait is incredibly rewarding for our team.
We hope you will enjoy your new wheels and look forward to serving you again in the future.
All best from the Milk Racing Team!
(UPDATED) I ordered two wheelsets on february…
I ordered two wheelsets on february 14th, the working process supposed to take 3 weeks, the first set was shipped on April 22th......
Now - after another month - I'm still waiting for the second wheelset, but the worst thing is that I wrote several times to have updates and the only answer is " Hello,
Thank you for reaching out!
We are happy to inform you that we received your email. Our team is receiving your query. We are committed to reply as soon as possible.
We appreciate your trust and patience.
Best regards,
Milk Racing Team
(This is an auto-generated email)
I'm really frustrated, a lot of patience but now
the jar is full. If the situation will not take a turn in few days I'll ask for refund and I will update this review
***************************************************************
Here the answer i received after this Review:
On May 20, 2024 at 9:42:58 AM UTC, Milk Racing wrote:
Hello Marco,
Thank you for getting back to me. I genuinely understand your frustration with this situation and am committed to solving it on your behalf.
Firstly, I apologize for the stress and inconvenience we have caused. Please note that this was never our intention, and customer happiness has always been our primary goal. Our supplier caused the unfortunate delay, and I can assure you that we took steps to investigate this situation further so the consequences would be drawn.
Our supplier claims we should gather all the parts by this week. As soon as we get them, we will ship your order and provide you with the tracking link.
I truly believe one day, we will get your trust back, and I hope we can serve you better in the future. In case you ever decide to order from us again, please use this code for a 15% discount: COM15%
I have also added to your order spare inner tubes as a gift.
Once again, please accept our heartfelt apologies for any inconvenience caused. We value you as a customer and are committed to making things right for you.
If you have any further questions, feel free to respond to this email. I am here to assist you and will do my best to ensure your experience with Milk Racing remains positive. We truly appreciate your patience and understanding during this time.
Best Regards,
Alexa Bielak
Milk Racing Customer Support
****************************************************************
Now, after another two weeks no more news. I asked for refund on 30th may but they didn't process my request. Next step will probably be will be a legal assistance
20 mei 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Dear Marco,
Thank you for your patience and for sharing your feedback with us. We sincerely apologize for the delay in delivering your order. We understand how frustrating this situation has been for you and deeply regret the inconvenience caused.
To address your concerns, we have already replied to your email a couple of days ago, and we also replied to your most recent email today providing an update on the status of your order. Our supplier caused the unfortunate delay, and I can assure you that we took steps to investigate this situation further so the consequences would be drawn. Additionally, to compensate for the delay, we have applied a 15% discount on your next order and added to the order some free gifts.
We assure you that we are working diligently to expedite the completion and shipment of your order. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
If you have any further questions or need additional assistance, please feel free to reach out to our customer service team directly. We appreciate your trust and patience.
Best regards,
Milk Racing Team
Ne commandez jamais la bas
Ne commandez jamais la bas! Pire expérience d'achat ever! J'ai commandé début avril un set de roue sur mesure pour un e-bike show cette semaine. Il est déjà mentionné sur le site que c'est sur mesure donc 2 semaines de conception + 2 semaines de shipping, avec les dates estimé j'avais encore un jeux d'une semaine pour les recevoir donc je fais ma commande. Le 8 mai, soit le lendemain que je suis sensé recevoir mon colis ( leur site a un système automatisé qui estime le temps pour chacune des étapes du processus), je reçois un message de leur part pour me dire qu'il leur est impossible de me livrer ma commande. C'est la que les problèmes commencent. C'est eux qui m'écrivent 1 mois plus tard pour me dire qu'ils ne peuvent pas faire ma commande, lorsque je demande un remboursement puisque même si je choisi un autre modèle, je manque mon bike show donc je n'ai plus besoin de ces roues, on s'obstine avec moi et on refuse de me rembourser ??? Ils ne sont pas capable de construire mes roues mais ne veulent pas non plus me rembourser ?? J'appelle cela un scam
EDIT: 04 JUILLET 2024: J'avais décidé de donner une 2e chance à Milk Racing suite au dénouement de la situation, croyez le ou non en ce 04 juillet 2024 je n'ai toujours pas reçu ma commande. À la place on m'envoie un courriel pour me dire qu'il y aura des délais additionnel pour la coloration, ils offrent des couleurs qu'ils ne sont même pas capable de faire ! Leurs atelier ne fait presque rien eux même ils donnent tout en sous traitance ce qui explique les délais interminable. Concentrez vous sur les roues déjà prête, vous n'avez pas la hauteur d'offrir du hand made.
EDIT 17 JUILLET: VOICI LE MESSAGE RECU: Hello Dylan,
I understand your frustration.
We didn’t mean to harass you in any way. A few weeks ago, we already turned off anodizing colors from the offer for most of the sizes due to the lack of quality after the process, which led to delays. You were one of last customers to have an anodizing color in that particular size.
We did our best processing your rims a few times to get the best effect, but we received the rims from the last anodizing process today, and the team is ready for assembly, but the quality is not something we wish to offer (the red color does not match the hub perfectly, stains, visible welding point). I am informing you now before the deadline (19th of July),
If you don’t want to change to powder coating/dual/candy color or black, we will refund you the full amount.
Additionally, whatever your decision will be, I will send you a spare tire for the 16” wheel you already have from us free of charge or two tires (16” + 17” if you opt-in for a different color) as a gesture of commitment to my clients.
I am very sorry for all the inconvenience and trouble.
Donc, après 2 mois supplémentaires et malgré l'historique déjà répugnant avec la compagnie, ça ne les a pas empêcher de me faire le même coup une 2e fois. Je suis très déçu qu'ils offrent des options qu'ils ne sont même pas à la hauteur de faire. Très très décevante cette compagnie
11 mei 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Dear Dylan,
Thank you for taking the time to share your feedback. We truly understand your disappointment.
We strive to maintain timely deliveries, but sometimes, external factors can cause unexpected delays. As mentioned in the email, there were unforeseen supply chain issues with the 3.00 rims. As a resolution, we proposed an alternative by offering to replace the 3.00 rims with 2.50 rims. We understand this was not your preference, and we respect your decision to decline this option.
We treated your case exceptionally and forwarded the refund request to our administration department. The refund is on the way to your account. Additionally, as a gesture of goodwill, we will send you a free spare tire to compensate for all the inconvenience and stress this situation may have caused.
If there's anything further we can do to resolve this issue to your satisfaction, please let us know. We are here to help and hope to serve you better in the future.
EDIT: JUNE 18th 2024
Thank you for sharing your updated feedback with us. We can assure you that we are doing everything possible to deliver the highest quality product.
As discussed, we have discontinued offering anodized rims due to quality concerns. Our commitment to transparency and quality means we prioritize informing our customers about any issues that may affect their orders - and this happens also in your case. This approach allows us to maintain the best quality-price ratio for our products.
We sincerely apologize for not meeting your expectations; even though we have already shipped one of your orders, the second order is still within the shipping timeline, and we offered free spare tires as a gesture of our commitment. Despite your dissatisfaction with our actions, we remain committed to promptly informing our customers of any issues that arise during production. This ensures that you all receive wheels that meet our high standards, even if it necessitates some changes to the order.
We regret that our solutions and constant contact regarding your order did not fully satisfy your expectations. Your feedback is invaluable to us, and we will use it to improve our processes and customer satisfaction.
Very Good Product and Timely Delivery
This was a very easy order, shipped out on time, delivered on time, and was exactly what was ordered. I would definitely recommend to anyone!
1 mei 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Thank you so much for sharing your experience! We're thrilled that you're enjoying our products and hope to serve you again. Thanks again for your feedback; have fun on your rides!
Ordered custom wheel set for my son to…
Ordered custom wheel set for my son to participate in a charity ride. Shipping April 8th-15th now may 3rd and nothing!! Emailed numerous times just keep being told at colouring stage and processing!! Really sad and let down by the company! And still no email reply days later.
3 mei 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Dear Lauren,
Please accept our sincerest apologies for the delay in your order. We value your feedback greatly and are truly sorry for any frustration this has caused.
As a gesture of our commitment to your satisfaction, we have included spare premium tire with your order as a gift, and you also received a discount on your next purchase. If there is anything more we can do to assist you, please feel free to reach out directly.
Your loyalty is extremely important to us, and we are committed to restoring your confidence in our service. If you have any further questions or concerns, please contact us directly; we are always here to help.
Best regards,
Milk Racing Team
I purchased a rear sprocket February 3
I purchased a rear sprocket February 3. Today april 11, and still haven't received the sprocket. Last update was march 22, " processing components "
3 februari 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Dear Jacob,
We sincerely apologize for the delay in receiving your rear sprocket. Your experience falls short of the high standards we set for ourselves, and for that, we are truly sorry.
We understand the frustration and inconvenience this has caused you. However, your order is scheduled to be shipped on Monday - April 15th. We added a free upgraded handlebar and other gifts to your order as an apology gift for this delay.
In the meantime, if there's anything else we can do to assist you or if you have any concerns, please don't hesitate to contact us. Your satisfaction is our priority, and we are committed to making this right for you.
Thank you for your patience and understanding.
Best regards,
Milk Racing Team
Great Experience!
Overall had an excellent experience purchasing parts through Milk Racing. They were extremely fast with their responses, offered live tracking data and notified me whenever my order was being processed. The product in which I purchased was a total of 36 spokes in order to build up a 16”. Upon arrival I was extremely satisfied to see that they had included an additional spoke with my order as a spare! I absolutely love the little things like that, and moreso than a sticker. If you had any doubts about this company I hope my shared experience will change your mind.
-TheRonDoc
18 maart 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Thank you so much for taking the time to share your experience with us! We couldn't be happier to hear that your journey with us was excellent.
We strive to provide top-notch service to all our customers, and it's incredibly rewarding to know that we were able to meet your expectations. Your review means the world to us, and we're grateful for your trust and support.
Thank you again for choosing Milk Racing, and we look forward to serving you again in the future!
Talaria sting mx4 16",19" wheels/ tires
The wheels and tires look awesome! Installation was easy and they provide instructions on their website if needed. I've done 3 rides with them so far and it's a much better ride then stock, and more grip. Communication was very good, but expect a long wait before delivery if your in Canada. Overall very happy with the product and service.
15 maart 2024
Review zonder uitnodiging
Antwoord van Milk Racing
Thank you so much for sharing your thoughts about our wheels! We're thrilled to hear that you found the installation process straightforward and that our products have elevated your riding experience.
Also, we genuinely appreciate your patience regarding the delivery time - your understanding means the world to us.
Wishing you many more fantastic rides ahead!
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