Went to Miller are in Heywood, unforseen circumstances meant I needed a wheelchair urgently. I was greeted by Andrea, lovely lady very helpful and understanding, Andrea went above and beyond, and I w... Toon meer
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I took my 90 yr old Dad who had do far resisted getting a mobility aid even though his balance is getting worse and he was starting to loose his confidence We walked into the shop and spoke to And... Toon meer
Bedrijf heeft geantwoord
Julia at the Heywood branch along with her colleague (didn't get his name) were friendly, professional and very helpful. Highly recommended.
Bedrijf heeft geantwoord
I placed an ordered for couple of item over the phone and Julia who served me was very helpful ,I collected my items from the store and she was friendly, welcoming and efficient.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contactgegevens
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, Verenigd Koninkrijk
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4,9
Uitstekend
350 reviews
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Appalling service not fit for purpose
Appalling service! I have never encountered such poor customer experience.. ever. Had my husband's scooter 7 weeks and have spent most of my time chasing the company for updates, yet they are quick to take your money for repairs. Absolutely appalled at the lack of empathy shown.. my husband has had to travel abroad without his scooter and had to pay for the hire costs due to Millercare still not being able to complete the job despite us telling them 3 weeks prior to them taking it we would need it back for the holidays. We are now some 7 weeks later still without a scooter with no assurances that it will be ready for my husband for next week despite me advising customer service staff he has upcoming apoiintments at the hospital. Shoddy poor service and not what we expected at all. We used Millercare due to their glowing reviews! Well they have proved to be completely inept in our case and if I could award zero stars I would.
UPDATE. After having the issues raised prompty dealt with by Neil and also a better understanding of the issues with the Manufacturer we were kept in the loop at all times. I have been impressed with the pro active approach following raising my issues. 9 weeks later we now have a fully functioning scooter back. Thank you Neil for you support and hope that the previous issues we raised with regards to keeping customers up to speed at regular intervals can now be put in place to meet the customer experience you pride yourselves on. Thank you again.
30 juli 2025
Review zonder uitnodiging
Antwoord van Millercare
Hi Michelle,
Thank you for taking the time to speak with our Customer Resolutions Manager, Neil, earlier today and for explaining the situation in more detail.
We’re pleased to hear that, following Neil’s intervention and a clearer understanding of the manufacturer issues, you felt more informed and supported throughout the remainder of the process. We’re glad your scooter is now fully functioning again and that you’ve been impressed with the proactive approach taken to resolve matters.
Your suggestion regarding more regular customer updates has been noted, and we will work to put this in place so that we can meet — and exceed — the level of service we aim to provide.
Thank you again for your patience and for giving us the opportunity to put things right.
Your feedback has been shared internally so we can improve our service and avoid situations like this in the future. Thank you for bringing this to our attention.
Kind regards,
Millercare Customer Service Team
best team around!
Came in yesterday to look for a collapsible wheelchair for my granddad who is quite immobile due to a stroke. I can happily say that we had the best experience at milllercare southport. There was a lovely man who's name i didn't quite catch (he had a Scottish or Irish accent!) who made my grandparents feel relaxed and confident in what they were about to buy. You can really tell they aren't doing this for money, they are doing it to be better people. This was reinforced by them giving my granddad a free grabber, and not accepting a tip!!
i truly cannot thank all the millercare team enough, and will definitely be visiting in the future.
24 juli 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Grace,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Southport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you came with your grandad looking for a wheelchair and Nick made you feel relaxed and confident. We will pass on your kind words to the Southport team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
his name was dan was very polite and…
his name was dan was very polite and got my scooter wotking again he came upagaints a few problems doin it what he wasnt exspecting but he sorted all new wigwam lever new switches so up an running again should have more enginers like him thanks dan x
22 juli 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Janet,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was very polite and got your scooter working following the replacement parts. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Would Highly Recommend Dan and Millercare
Had my Electric Wheelchair serviced by Dan today. He was very friendly both on the phone and in person. He knew exactly what he was doing and explained everything to me. He was very efficient. I would highly recommend Dan and Millercare.
22 juli 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Ryan,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan has been so efficient and friendly today whilst assisting you with your powerchair. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent Service throughout, from beginning to end…
We had a Stairlift fitted for our mother in July 2025, and we found all the Staff extremely helpful, knowledgable and efficient. Tara explained everything so well, and was really friendly and kept us up to date throughout the whole precess. Trevor fitted it and was also very professional. I would not hesitate to highly recommend them.
18 juli 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Linda,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Tara explained everything really well whilst being friendly and providing regular updates for the stairlift. We will pass on your kind words to the Leyland team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Needed to get a wheelchair for my Dad…
Needed to get a wheelchair for my Dad at fairly short notice after a fall. Danny at Blackpool was really helpful, adjusting the wheelchair and explaining the difference between the pressure pads on offer.
15 juli 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Sarah,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Danny assisted you and your dad with a wheelchair whilst he was really helpful and knowlegeable. We will pass on your kind words to the Blackpool team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Joanne was very knowledgeable and…
Joanne was very knowledgeable and helpful. She made sure we were happy with our purchase
19 juli 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Joanne,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanne was very knowledgeable and helpful whilst assisting you. We will pass on your kind words to the Oldham team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Dan is really helpful and friendly
Dan is really helpful, cheerful, friendly, and a total credit to Millercare.
17 juli 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Kat,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was really helpful, cheerful and friendly whilst assisting you. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent service from Julia at the…
Excellent service from Julia at the Heywood Branch.
She was very knowledgeable and efficient with a very good demeanour.
30 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Stephen,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was very knowledgable and efficient with a very good demeanour whilst assisting you. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
From my first contact with Nick at…
From my first contact with Nick at Southport, to Marie and Gemma at Wigan I received first class service. Helpful advice and patience were given to me in helping with my purchase. I’m very pleased with my “Vippi”. Speedy delivery too.
27 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Rhona,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Southport and Wigan branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Nick was your first contact, then Marie and Gemma at our Wigan branch, who all provided first class service. We are really pleased that you like your new Vippi mobility scooter with speedy delivery provided. We will pass on your kind words to the Southport team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
First Class
On my first visit to the local millercare the service was first class, Nick who served me was most helpful and understanding, highly recommended.
27 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Kenneth,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Southport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Nick was most helpful, understanding, and how you would highly recommend us. We will pass on your kind words to the Southport team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Professional Family Business
Spoke to Tara who arranged to come out and visit my mum very promptly, once mum had chosen it was fitted within 2 weeks.
The overall look of the stair lift is neat, tidy and compact. Its made a massive difference to my mums life and I am so grateful to Millercare for being so efficient and professional.
25 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Donna,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Tara visited your mum very promptly in reference to a stairlift that was neat, tidy and compact. We are so pleased that the stairlift is making such a positive impact on your mum's life. We will pass on your kind words to the Leyland team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent customer service and advice…
Excellent customer service and advice would highly recommend
28 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Kate,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you received such excellent customer service and you would recommend us. We will pass on your kind words to the management team.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I visited the new Burnley branch today…
I visited the new Burnley branch today as I contacted them by email enquiring about one of their products. How friendly the staff were and helpful. I bought the item in store, what a great location on Trafalgar St
27 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Paul,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Burnley branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you were assisted from the initial email inquiry, to the staff being helpful, and the mobility showroom being in a great location. We will pass on your kind words to the Burnley team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Dan was excellent as always
Dan was excellent as always, very professional and knowledgeable and polite as ever! A wonderful gentleman and a credit to the job.
19 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Gary,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was excellent as always, very professional, knowledgeable and polite. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Miller care service depart always…
Miller care service depart always exceeds expectations and they provide excellent customer service. Sean From the service department I always willing to listen to any issues and help to find the right solutions also provides update on all spare part that are waiting to be delivered providing as much information as he can all the staff on the phones are also very kind and understanding and helpful.
Tom was the engineer that did my annual power chair service and fitted some new wheels he was polite courteous and happy to answer my questions a credit to the team.
I also had an issue with a seat cushion and Kelly and Lucy from the Blackburn Miller care show room came out to my home and as always just a pleasure to deal with so knowledgeable about the products and services and again always happy to answer my questions. Andy is also an excellent engineer and has visited multiple times the engineers always phone before they arrive to give you an estimated time of arrival allowing you time to be ready this is excellent customer service and such a good idea so you never miss you appointment. Andy , Arron, Dan and Tom like all the staff are always happy to help always polite and helpful ! Truly Miller care will always be my first choice everytime for equipment like leg raiser for furniture to the best range of power chairs available they have excellent product knowledge always excellent value for money and always happy to help as my physical needs change they treat you with dignity and respect something that really matters so I’m always happy to recommend to my friends and neighbours to use millercare everyone I have dealt with over the years has been brilliant 😊
19 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Fay,
Thank you so much for your glowing 5-star review on Trustpilot. We’re absolutely delighted to hear about your positive experiences with our service team and showroom staff.
Your kind words about Sean, Tom, Andy, Arron, Dan, Kelly, and Lucy have truly made our day. We’re proud to have such dedicated team members who go the extra mile to provide excellent customer care and support. It’s great to know that you’ve felt listened to, kept well-informed, and treated with the respect and dignity you deserve.
We’re especially pleased that you appreciate our efforts to keep you updated, offer timely appointments, and assist as your needs evolve. It’s customers like you that make what we do so rewarding.
Thank you again for taking the time to share such thoughtful feedback and for recommending Millercare to others. We truly value your continued trust and loyalty.
Warm regards,
Customer Service Team
Fitting of a new trans axle …
We had an engineer come to our house today called Dan he was very polite and helpful during the fitting of a new frans axle to my wife's mobility scooter.
Mrs G Cooper.
18 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Martin,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was very polite and helpful whilst repairing your wife's mobility scooter. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I visited Millercare Oldham to purchase…
I visited Millercare Oldham to purchase a mobility scooter and was served by Joanne who made a very difficult and stressful experience very easy and straightforward. Joanne was kind and sympathetic whilst being knowledgable about the products and efficient too! She helped me gain confidence to ride the scooter around the shop and even on the street! I have never met someone more suited to their job than Joanne… she made me so comfortable with her caring and friendly nature. The scooter I purchased is perfect for my needs, small compact and
Can easily be folded into my car… thanks again Joanne!
4 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Sandra,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanne made the process of purchasing a mobility scooter so easy and straightforward, whilst she was kind, sympathetic, knowledgeable and efficient too. We will pass on your kind words to the Oldham team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Awesome service
Awesome service, Denise and Christine are brilliant 🤩
14 juni 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear Marie,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you received such excellent service from Denise and Christine, who were brilliant. We will pass on your kind words to the Oswaldtwistle team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
stairlift
We were advised to replace our stairlift as the engine was on its way out. Andrew from Millercare came and measured up. He was great. Advised us on the type of lift. Gave us options and made the job of replacing our lift easy. Very professional
22 mei 2025
Review zonder uitnodiging
Antwoord van Millercare
Dear S Meredith,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Manchester branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Andrew measured up and advised you on the stairlift you required, whilst being professional throughout. We will pass on your kind words to the Manchester team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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