Miller Homes Reviews 

Really happy with the service from Miller Homes. A special mention to Chris Smith, who was absolutely brilliant. He was super friendly, polite and professional throughout, and did a fantastic job. It was clear that he genuinely cared about doing a good job and went above and beyond to make sure everything was right. Really pleased with his work and couldn’t ask for anything more.

Mark tackled a number of issues in a professional manner. Very polite and studious and explained all the issues and how he would tackle them.

I am extremely disappointed with Miller Homes. I purchased a detached house from them four years ago, and while everything looked shiny and perfect in the beginning, the reality has been very different.

We recently experienced a leak in the downstairs toilet. I had an engineer inspect the issue, and he reported that the leak was caused by poor installation during the construction of the house by Miller Homes. However, Miller Homes have refused to take any responsibility because the property is now outside their two-year warranty period.

As a result, I am now left with damaged skirting boards that need replacing, carpets and flooring that have been ruined, and doors that have expanded due to the water damage and can no longer close properly.

Another serious issue has also come to light: a massive crack above the second bedroom. Again, this is extremely concerning and is another issue that has developed with the property.

I contacted Miller Homes and sent them an email with photographs and all the relevant information, asking whether they could help resolve these problems. Unfortunately, my email appears to have been completely ignored.

For the amount of money you pay for a new-build home, I expected a much higher standard of quality and, most importantly, some level of support when serious problems arise. My experience so far has been incredibly disappointing.

My advice to anyone considering buying a property from Miller Homes is to think twice and do your research. While everything may look shiny and perfect when you first move in, my experience is that some of the materials and workmanship do not stand the test of time. Once the initial warranty period is over, you can feel very much left on your own.

Four years after buying what should have been our dream home, I am extremely disappointed with the quality, the problems we have experienced, and the lack of support from Miller Homes.

Craig was the technician that came to change a couple of kitchen cupboard doors, he was really friendly, punctual, highly professional and very tidy in his work which was really appreciated.

Had a few problems that needed resolved that had been reviewed by a few workmen and a bathroom that needed putting back together. Miller homes Technician Alex B was able to sort out every issue in a couple of hours - even the problems that had been unresolved by the trades people who installed. Really friendly guy, explained everything he was doing before doing it, asked me to whenever needed and, most importantly, fixed my door issue that’s plagued me for 6 months. Really great guy, work done to a very high standard. Very happy with Alex B Miller homes tech.

I would like to give positive feedback for Craig from the Langley Chase Customer Care team. He did an excellent job completing the scheduled work and was very professional, friendly, and helpful throughout.

I especially appreciate that Craig also kindly fitted a solar light in our garden, even though it wasn’t included in the scheduled work order. He happily went the extra mile and did this for us as a gesture of goodwill, which was very much appreciated. 😊

Thank you, Craig, for going above and beyond and providing such great customer service. Your help, professionalism, and positive attitude are greatly appreciated!

Went along to the Sales Office for Deerness View at Ushaw Moor - great experience - really helpful MH staff. Explained about the new estate being built opposite St Luke's Church - the properties will be fabulous and looking forward to the first ones being available for occupancy early 2027. Well done Miller Homes!

Fantastic work undertaken by Chris Smith, quietly and professionally, in our en suite. Can’t praise Miller Home’s after sales service enough!

Jake fixed some issues with the ceiling. He did a brilliant job and now it looks as good as new. Thanks Jake!

Sue helped us with a lot of questions in the Stanton cross development. She was patience with us and gave us ease with all our prompts. Thanks

Great service Mark Taylor!! He fixed the silicone and repaired a door in my house. Very professional, friendly and did a great job. Highly recommend!.

We moved into our "dream" Miller Home late February 2025. The sales process was argumentative. Constant threats to return the property to the market if we didn't exchange within, what was unrealistic timescales, overcharged for extras and sales staff being confrontational with me and having stand up arguments with my wife. We should have walked away at that point, but loved the house.

From getting the non existent home handover with the keys, to moving in and finding that with a disabled child, the hot water was not working at all was how it started.

It's ok, theres an emergency helpline for a plumber, logged, yes someone will come out.... we are still to this day waiting for that plumber to attend.

We should have realised what our Miller journey was going to be like that from there. For some reason we remained with site for snags for a period of time and during this time, snags got remediated, but once we transferred to customer care... Honestly we might as well talk to the wall about the issues.

Telephone calls and emails largely go unanswered, snags that are logged take forever to be remediated. This week a door has been replaced that has been 'on order' for around a year and a contractor fixing our ceilings described them as the worst he's seen.

Our customer care manager has been to the house just once in 18 months and that was because of a formal complaint because things were not moving along in a reasonable time. Three formal complaints later we're getting closer to having the standard of build that should have been there from Day 1.

The issues and real battle to get Miller to do remediation has really removed the appeal from our new home, it just feels very under par. We've even considered selling and moving house again.

Miller have been good for some things, but thats far outweighed by the perceived reluctance to fix issues in the warranty period within a reasonable timescale.

Just to reiterate ... think twice and then think again.

We were nervous about buying a new-build house, but Miller Homes made it so easy. Debbie and Lynne guided us through every legal and financial step without any pressure recommended financial advisors and solicitors . They explained each stage clearly so we always knew what to expect.Alex was also amazing during the progress checks.Even after we moved in, their customer service team checked on us to make sure everything was perfect. Highly recommended to anyone looking for a smooth home-buying journey.

Chris Smith attended today to do some work around the house excellent work very happy with outcome friendly guy happy to answer any questions

Cannot fault Harry who has just been to replace our splashback and worktop edging. Friendly, polite and a can do attitude leaving the kitchen clean and tidy afterwards. Pleasure to have in our home.

Big shout out to Chris too who has persevered to find a resolution for us after multiple curveballs from Symphony.

Jake visited to do some work on our stair architrave today and I could not be happier. Great job completed by a lovely gentleman. Thank you Jake you are a credit to the company.

We’ve recently bought our new home and wanted to take the time to say how brilliant the sales advisors, Lynne and Emma, have been throughout the whole process.

From our very first visit, Lynne and Emma were incredibly welcoming, friendly and approachable. They were always happy to answer our questions, no matter how small, and never made us feel pressured or rushed into making a decision.

They’ve always kept us updated, been quick to respond to our queries and gone above and beyond to help wherever they could. It’s clear that they genuinely care about their customers and want the experience to be as positive as possible.

We’re so excited to move into our new home in a matter of weeks and are really grateful to the sales team for helping us get to this point. They’ve been a credit to the development and have made what can be a stressful process feel much easier and more enjoyable.

Thank you for all your help, we really appreciate it!

Called into Hedgegrows at Cambuslang and spoke to Eleanor and Emma who were a delight to deal with. Unfortunately didn't have what I was looking for but I will definitely be back.

We have recently completed on our house from miller homes. From start to finish Jo at Willowbrook rise made the process feel completely stress free. We felt at ease the entire way from the first phone call through to completion. We’re very grateful the process was made so easy and couldn’t be happier with the service we received.

Shame 5* is all I can give Miller homes ( Beaconfield, Rise Marske ) thanks to Jayne and Angela for the above and beyond service they gave us on securing our dream plot. They bent over backwards, answered all questions and made us feel at ease on our purchase. Couldn’t fault their service and how much they went the extra mile for us. Fantastic service all around, great asset to your business. Thanks again