I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordering on line was simple and quick, delivery was as expected and delivery driver friendly and offloaded all the wood quickly and into the location asked for. Overall can't fault them!
I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and t... Toon meer
Bedrijf heeft geantwoord
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- Bouwmaterialen leverancier
- Brandhoutleverancier
- Hoveniersbenodigdheden winkel
- Multiplexleverancier
- Houtleverancier
Over Mill Timber Direct
Geschreven door het bedrijf
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Contactgegevens
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Verenigd Koninkrijk
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
Uitstekend
509 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good customer service and prompt…
Good customer service and prompt delivery. Wood is really good quality.
6 juli 2025
Antwoord van Mill Timber Direct
That's great to hear Christopher and thank you for taking the time to review us. Have a lovely day!
Antwoord van Mill Timber Direct
Good morning Peter, thank you for taking the time to leave feedback - it's much appreciated! Have a great day.
Non delivery
Ordered timber L trim to cover corners on shed.... Website says in stock, expected delivery 7 to 10 days.....called about my order on 2 occasions, told of new delivery dates, both of which have now passed, only to be told today, the only depot with these in stock is in Cornwall !!! Cancelled order, bought with much smaller company and being delivered tomorrow !
15 juli 2025
Antwoord van Mill Timber Direct
Good morning,
Thank you for your feedback and we’re sorry for the confusion with your order. We’ve looked into the problem; the material needed to be machined at another branch and there was a breakdown in communication which resulted in delivery dates being issued to you in the belief that the material would be ready but it wasn’t. This is on us and we apologise for the frustration caused. We hope that Mill Timber Direct can help you in the future.
Best regards
Mill Timber Direct
Great overall experience
The website was easy to navigate. The process were competitive. The delivery was smooth and very customer focused and the wood delivered seems to be of high quality. I fully intend to use this company again for my wood needs in the future.
19 juli 2025
Antwoord van Mill Timber Direct
Hi Daniel, thank you for such a positive review, we really do appreciate your feedback, which I'll pass on to Mon Timber Newport who fulfilled your order. Have a great day and we hope to see you again soon.
Excellent value timber
Excellent value timber, very decent quality, very happy with the delivery
18 juli 2025
Antwoord van Mill Timber Direct
Thank you for the great feedback Swansea Boy, we hope so see you again soon!
Good quality feather boards
Good quality feather boards. Made.a breat fence. Recommended
27 juni 2025
Antwoord van Mill Timber Direct
We're so pleased to have supplied the timber for your fence; featheredge is a great choice. Thank you for the feedback and enjoy your day!
Antwoord van Mill Timber Direct
Thank you for your feedback, it's much appreciated and we're delighted that you had a smooth buying experience with Mill Timber Direct.
Antwoord van Mill Timber Direct
Thank you for your positive feedback, and we hope to see you again soon.
Excellent products and service
Excellent products and service. Delivery driver carried timber to rear of property and was very helpful. Will definitely use again. Thank you.
20 juni 2025
Antwoord van Mill Timber Direct
Hello Hywel. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Great service at the mill for…
Great service at the mill for collection but disappointed it took 3 days after ordering the timber online for it to be ready to collect. Will just drive there in future and buy onsite.
8 juli 2025
Antwoord van Mill Timber Direct
Hi. Thank you for leaving a review. We do apologise you were unable to collect your order the same day, and we hope to see you again soon. All the best Mill Timber Direct
Excellent quality and service
All really good for a really good price. Will defiantly use again for other projects .
7 juli 2025
Antwoord van Mill Timber Direct
Thank you very much for sharing your review of our service. We hope to see you back on the site soon. All the best, Mill Timber Direct
Very pleased with Mill Timber DirectThe company’s website was easy to…
The company’s website was easy to navigate and priced very competitively. I was informed of the delivery date and the timber arrival a few days later and in good order.
2 juli 2025
Antwoord van Mill Timber Direct
Thank you for your feedback Steve, it's much appreciated. Have great day, Mill Timber Direct.
Good wood and great prices wi be buying…
Good wood and great prices wi be buying again soon
14 juni 2025
Antwoord van Mill Timber Direct
That's good to hear Andy, thank you. Enjoy your day, Mill Timber Direct
Rubbish - Avoid.
Ordered 3x poles which cost £40 to deliver… poles arrived split, spoke to someone who could barely hang a sentence together. 3 more poles arrived split- again split so refused. Now awaiting refund.
I’d never use or recommend this company- appalling service.
Only good thing was the delivery driver - who was very helpful.
29 juni 2025
Antwoord van Mill Timber Direct
Hi Susan. We do apologise for any issues you have experienced since raising your order with us. Unfortunately, the products you ordered will often come to us with splits, as they are softwood products stored outside in the elements. Again, we cannot apologise enough and hope you will consider ordering again from us in the future. Kind Regards, Mill Timber Direct.
Antwoord van Mill Timber Direct
Thank you for taking the time to review us Anthony, it's great to have feedback like this. Kind Regards, Mill Timber Direct
Driver was super helpful and helped us…
Driver was super helpful and helped us carry the delivery to our drop off space.
26 juni 2025
Antwoord van Mill Timber Direct
Hello Kelly. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Order calculator works very well for…
Order calculator works very well for fencing. . Delivery driver very helpful.
Delivery on time
23 juni 2025
Antwoord van Mill Timber Direct
Hi Ray. Thank you for your kind words regarding the Feather Edge Fence Calculator and the service provided. Best Regards Mill Timber Direct
Antwoord van Mill Timber Direct
Thank you - your feedback is much appreciated. Kind Regards Mill Timber Direct
Delivered within timescale
Delivered within timescale. Driver extremely helpful and reasonably priced timber
21 juni 2025
Antwoord van Mill Timber Direct
Thank you for your kind words. It is always a pleasure to receive comments like this. Hope to see you again soon. Mill Timber Direct
Antwoord van Mill Timber Direct
Hi Sophie, thank you for taking the time to give us such a lovely review. I will let our Cardiff branch know. All the best, Mill Timber Direct.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.