Milly Grace Reviews 131

I don't normally leave reviews, but just wanted to say the customer service from this small brand is fantastic. I had an issue with a set of earrings. Aimee was brilliant at rectifying the problem. Good customer service is really rare these days, so thank you.

I ordered three pieces and obviously there was a discount- two pieces were really flimsy bad quality. I sent these back but there was no indication about having to pay postage return- after many weeks and emails they finally agreed they had received them even though the package arrived in a couple of days- the refund took literally sooo long to be shown on PayPal and even now it’s still not been put in my bank. Customers service is disgraceful and you have to re-email to ask questions which are not answered. The free earrings aren’t worth it to be honest. I wouldn’t buy from this company again and DO NOT be sucked in by their reviews and adverts on Facebook !

I ordered items on April 9th with a 2-4 days delivery time. I have heard nothing about it since and am wondering now if it’s a scam. I have emailed to see what’s happened. This doesn’t give me much faith in the company so far.

Quick and great quality

Customer service is unmatched - fast response times and products are lovely

Great customer service.
Packed really neatly and secure.
Great quality earrings. A pair of free earings added to my order.
I have sensitive ears so I am hoping these passengers test if they do i will certainly buy from this company again.
Support our British Companies they quality if the goods speaks for itself and the price was fair.

I loved my order of the Gold clasp bangle and the free earrings. I’m such a fan of the quality of the jewellery but more so the excellent customer service I experienced.
I had an issue with my order and it was resolved immediately. They really made me feel like I was listened to and delivered the best customer service I’ve seen for a long time.
Thanks so much! Will be ordering again.

Absolutely fantastic team, brilliant customer service. Top notch. Stunning jewellery.

I recently ordered 4 pairs of earrings. Some were on pre-order. I didn't realise they would all arrive with the pre-order but after requesting the available ones be sent straight away, the team dispatched them immediately and my pre-order will arrive in May. I'm really impressed with their customer service and friendly communication via email.
I gather it's a small, personal team and I love that I'm purchasing off a little UK business who are willing to quickly resolve any misunderstandings and follow up quickly with excellent customer service. Thanks for your super service.
I LOVE the earrings that have arrived and immediately put some in. A genuinely lovely touch with a free gift too (which is rare these days).

Just got my order today beautiful love love it all and thank you for my free gift kind of you guys will definitely be ordering again soon love your stuff xxxxxx

Amazing Customer service. Beautiful affordable jewellery. I have no hesitation recommending this company

i Ordered some earrings as a gift, paid extra for quick delivery. I have now just had an email after chasing them for my order to be told its out of stock and will be delivered on 21sy May !!!! They should have told me this before taking my money!!!!
Stay clear is my advice

NOT WORTH THE MONEY:
We purchased earrings from Milly Grace. Their earrings are so cheaply made. They are expensive and yet so flimsy, with clasps that bend easily and then do not close properly. They use the thinnest metal available and it might not rust or stain, but I have earrings from Claire's that were 1/4 of the price, do not stain, and look better made. One pair even is completely hollow, so water can just stay there. NOT worth it!!!

Great company.
I had a small issue with one of the earrings but after I emailed Aimee replied very quickly to say that a replacement had been sent out. All sorted and rectified in less than a week ☺️

Received my earrings a week ago just before a long weekend away. I hill walked, cycled, slept, showered all in my free hoops and they are still in my ears today. They are honestly the most comfortable earrings I have ever owned and I actually have to check sometimes that they are still in my ears. Haven’t even worn the silver hoops I purchased yet!!

I ordered a pair of Huggies and got a free pair of hoops. When the Huggies arrived one of them wouldn’t close. It looked slightly defective. I contacted customer service and they asked for a photo and then quickly sent me a brand new pair. I’m really happy with them and with how I was treated.

I never usually leave reviews but the customer service is amazing so I just had to leave one. I’ve never ordered anything from Milly Grace before so I wasn’t sure what to expect. There was unfortunately a slight delay with one of the products I ordered so I emailed customer service, who responded the same day, wow! I spoke to a lovely lady called Aimee and she dealt with the situation amazingly and communicated throughout the process to keep me updated. I’ve now received part of my order and absolutely love the jewellery! I can’t wait to receive the final item and I’ll be back to place future orders. This is what excellent customer service looks like. Please support this small business. They are amazing!

Saw an ad for Milly Grace and decided to make a first order of some necklaces and hoop earrings. There was a small issue with one of the pieces and the response from Aimee in Customer Service was incredible. I felt really valued and looked after as a first time customer and it would definitely encourage me to purchase from Milly Grace again. Thank you!

My first order from Milly Grace has just arrived, complete with a free pair of earrings. Everything appears to be well made and the huggies are very comfortable to wear. Excellent delivery time - dispatched the same day that I ordered. Looking forward to wearing them long term - I suspect this might not be my last order!!

I have purchased multiple items from Milly Grace in both gold and silver for myself and as gifts and all the items are beautiful, well made and look lovely on. I have sensitive ears and react to nickel, but haven't had any discomfort or issues with the earrings or any of the other jewellery. I recently had a small issue with one of my items, Aimee was extremely helpful and responded promptly, politely and was most helpful. I will definitely be purchasing more for myself and others.