Price was agreed when i prebooked and then with less than 24 hours to go, the price went up 20%. Got an email from their Operations Department. I cancelled and went to a more trustworthy company.... Toon meer
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After some initial confusion on our part knowing where the pickup zones were at Stansted, we were picked up and whisked home in a spacious car. Having had our flight delayed I only booked minutes befo... Toon meer
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The dispatcher was very helpful in connecting me with my driver as my flight arrive late. And the driver was quite polite and pleasant to speak with. He also helped carry luggage to apt door which was... Toon meer
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Used today due to the train strike and were excellent. Driver was waiting when I left the house and was extremely professional throughout. Paid a bit more than some were advertising but competitors ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We've been in the airport transfers, courier and chauffeur services business and are conveniently located in central London, right next to Kingsbury tube station. We cover a wide area of London, within the M25 area and its suburbs.
Contactgegevens
Rear of 539 - 541 Kingsbury Road, NW9 9EG, London, Verenigd Koninkrijk
- 442072840000
- bookings@minicabforlondon.com
- minicabforlondon.com
4,2
Goed
1K reviews
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The behaviour of your driver was unacceptable.
It took longer for the luggage to arrive unfortunately and the flight had landed 10 mins early so the driver was sent earlier. He said that he had waited near the parking lot to avoid parking charges understandably , but therefore I had to wait for another 15-20 mins before he could meet me at his stated location. I was still ok with that.
1. The driver was dishevelled , had no placard and at the beginning didn’t bother to help with the luggage trolley. I apologised to him but he was dismissive.
2. What was most upsetting was his behaviour. It wasn’t my fault that the luggage took longer to arrive.
3. I then heard him phone the office to say I had 3 luggage items ( instead of 2) . Any traveller on an international flight would have hand luggage along with checked in baggage ! That made him seek an opportunity to add more to my payment . I was promptly called by the office to increase my fare from £53 to £75 , which I questioned as I had hand luggage ( not extra suitcases as the driver claimed), but obviously they had all the right answers and I did not challenge this any further. They promptly sent me a payment link!
4.Then all the way through the journey he complained about the delay, the traffic, how he worked from 6 am , how Minicab has no drivers and he was exploited etc ! I tried to be nice to him but after a long 24 hrs of travel , I had to eventually politely request him to start the radio. Which he didn’t . He then went silent but drove rashly. He warned me that I needed to keep his excess money ready which I reassured him I would, although I did state that it was unfair to say I had additional baggage !
5 His behaviour on arrival at my home too was obnoxious ! He refused to let my husband have my bag while I ran in to get the extra payment & until I gave him the added fare.
I do understand that it was an inconvenience on both of us about the delays which was not any of our fault , but the experience could have been made bearable with professionalism & kindness.
Please make sure you employ drivers with professionalism and manners and not those who are unsafe drivers & obnoxious to your customers.
10 februari 2023
Antwoord van Minicabforlondon.com
Dear customer,
We are very sorry you didn't have a pleasant experience this time round. We will investigate this matter further and our customer care team will be in contact with you very shortly. We hope to provide you with a better experience in your next booking. Many thanks.
Thoughts...
It would have been helpful to receive a notification of the cab booked to pick me up on the day of the booking and to let me know how long I will be waiting if the cab doesn't arrive at the given time, as opposed to the client contacting the control room.
However other than this minor glitch I am pleased the issue was resolved as quickly as possible.
11 februari 2023
Antwoord van Minicabforlondon.com
Thank you for your review. We are happy to know your issue was resolved as fast as possible. We have 24/7 live chat on our website and via Whatsapp, alongside 24/7 call centre available for our customers to contact in case they need questions answered or issues sorted. We will take your feedback on board and we look forward to providing you with a better service next time!
Antwoord van Minicabforlondon.com
We are pleased to know that you were content with our airport transfer service from Edgware to Luton airport. Providing reliable services to our customers is very important for us and we are glad your driver was on time!
Antwoord van Minicabforlondon.com
Thank you for your review! Our job at Minicabs is to provide a reliable service for all our customers and we are very pleased that you had a great experience with us. We look forward to being of service again soom!
Driver was late for pick up and also…
Driver was late for pick up and also the driving was soo bad my kids aswell as me ended up throwing up terrible driving skills
5 februari 2023
Antwoord van Minicabforlondon.com
Dear customer,
We are very sorry you didn't have a pleasant experience this time round. We are investigating this matter further and our customer care team will be in contact with you very shortly. We hope to provide you with a better experience in your next booking. Many thanks.
Positive experience
Good service and efficient technology. Polite and capable driver in a comfortable clean car
31 januari 2023
Antwoord van Minicabforlondon.com
Thank you for your review! We are pleased to know that our airport transfer service from Harrow to Heathrow was a comfortable experience. Our goal at Minicabs is to provide a reliable service through giving our customers access to 24/7 live tracking so that customers can always see where their driver is. We hope to be of service again soon!
The driver got stuck in a transit…
The driver got stuck in a transit problem, but did not warn me and almost made me lose my flight.
The unexpected events can happen but, the driver should have warned so I could opt for an alternative earlier and not having to resort to asking a friend to drive me in a rush to Heathrow.
I also expect to be refunded smoothly.
25 januari 2023
Antwoord van Minicabforlondon.com
Dear customer,
We are very sorry you didn't have a pleasant experience this time round. We are investigating this matter further and our customer care team will be in contact with you very shortly. We hope to provide you with a better experience in your next booking. Many thanks.
Antwoord van Minicabforlondon.com
We are pleased to know you had a great experience with us. We have made our booking process as easy as possible and we are very glad to know that you used our website to book your ride. We hope to be of service again soon!
Perfetta e grande esperienza autista…
Perfetta e grande esperienza autista professionista prezzo adeguato grazie
17 januari 2023
Antwoord van Minicabforlondon.com
Grazie per la tua opinione! Siamo lieti di essere stati in grado di fornire un ottimo servizio per te!
Thank you for your review! We are glad we were able to provide a great service for you!
Antwoord van Minicabforlondon.com
Thank you for your review! We are pleased to know that you had a pleasant journey from Harrow to Heathrow. Making sure that our staff are professional and on time is our top priority. We are glad to know you had a comfortable experience with us.
Antwoord van Minicabforlondon.com
Thank you for your review! We are pleased to know that booking through our website was an easy and quick experience. We train our staff to be polite ad helpful and we are very pleased to know that you had a pleasant airport transfer service to Heathrow airport!
Antwoord van Minicabforlondon.com
Thank you so much for your review! We are glad to know that our services were useful and we are pleased to know that our driver was of help. We look forward to provide you with the same services again soon!
Antwoord van Minicabforlondon.com
Thank you for your review! We are pleased to know that our airport transfer service from Edgware to Luton airport was a great experience for you. We hope to be of service again soon!
On time
On time. Polite and helpful driver. Second time I've used them and highly recommend using them with best price
21 december 2022
Antwoord van Minicabforlondon.com
Thank you very much for your review! We are very pleased to know you are a recurring customer! We are glad that our driver was polite and on time and we look forward to providing you with our services in the future!
Prompt Service
The response time to my call after I ordered a ride was really fast. Driver arrived on time and was a perfect gentleman.
8 december 2022
Antwoord van Minicabforlondon.com
We are very pleased to know that you were offered a ride fast and that the driver was on time. Providing a reliable service and being punctual is very important to us! We hope to provide you with the same services again soon!
Antwoord van Minicabforlondon.com
Thank you for being a recurring customer. We are glad to know that you had a smooth airport transfer from Harrow to Heathrow. Thank you for your review!
Car was clean and the driver arrived on time and as very polite person
Car was clean and the driver arrived on time
6 december 2022
Antwoord van Minicabforlondon.com
Thank you for being a recurring customer! We are pleased that you had a smooth airport transfer to Heathrow. Being punctual is very important to us and we are very glad to know that you were picked up on time. Thank you for your review!
Professional service lm so happy drivers com before tome very good en professional many thanks
Professional service
24 november 2022
Antwoord van Minicabforlondon.com
Hi Anna,
Hearing that you had an awesome experience from Barking IG11 to London Stansted Airport is the best thing we could hope for. Thanks for taking the time to share your thoughts and feedback with us and considering our user friendly website minicabsforlondon to book for Airport transfers.
We look forward to you travelling with us again.
Kind Regards,
Customer Care
Poor communications with driver
Poor communications with driver
Driver used a long convoluted rout back from Heathrow full of turnings and roundabouts,that made my wife dizzy,rather long time
On the 7th the driver took the M4 route,fast & comfortable
21 november 2022
Antwoord van Minicabforlondon.com
Hi Latif,
We’re very sorry to hear that you had an unpleasant experience with us. We’ll use your valuable feedback to deliver an even better experience next time and we would love to make things right if you could give us another chance.
Again, thank you for taking the time to share your feedback
Kind Regards,
Customer Care
Antwoord van Minicabforlondon.com
Hi Eric,
Minicabs.co.uk is known for its promptness, professional drivers and great value for money. We are very happy to hear that you've had a great experience with our Airport transfers service from Fryent Way NW9 to Heathrow Airport.
We hope to provide you a taxi service again in the near future.
Kind Regards,
Customer Care
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