-MH- 

Antwoord van -MH-

20 mrt 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us didn't meet your expectations. We truly value every piece of feedback we receive and are committed to maintaining transparency and providing high-quality service to all our customers.

As a small business, we take every customer inquiry seriously, and we personally read each message we receive. Around the time of your order, we experienced an unexpected surge in demand, which led to a high volume of inquiries and orders. Due to this, our response times have been longer than usual, and we deeply regret the delay in getting back to you.

We completely understand your concerns. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. In your specific case, our customer service team has already worked diligently to offer you several tailored solutions. We always aim to collaborate with our customers to find a fair and satisfactory resolution.

Regarding your comment about the laws, we want to assure you that we take all legal obligations seriously when selling to customers. We are committed to complying with applicable regulations and continuously review our practices to ensure alignment with local requirements. If you have specific concerns about your case, we welcome the opportunity to discuss them further and work toward a mutually agreeable solution.

Leaving a negative review is certainly your right, but we want to emphasize that we are here to help and are committed to finding a fair outcome. Please don’t hesitate to contact us directly so we can better understand your perspective and address any outstanding concerns.

Antwoord van -MH-

13 mrt 2026

Hi, thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you are happy with your purchase, and it truly means a lot to us.
On a special note, we hope you have an absolutely amazing birthday! May this special day be filled with joy, love, and all the wonderful things you deserve. Wishing you a day as bright and beautiful as you are!

Antwoord van -MH-

29 nov 2025

Hi Ellen, thank you for your feedback. We sincerely apologize for the inconvenience you experienced.

We understand your concerns about our return and exchange policy. Please note that the policy is clearly outlined on our website, and we are always willing to process returns or refunds for orders that meet the required criteria. Our team has already provided a proposed after-sales solution, but we understand that it did not meet your expectations.

To ensure a fair resolution, once we receive your returned package, we will issue a full refund immediately. No fees—including listing fees or shipping costs—will be deducted.

If you have any further questions or need additional assistance, please feel free to contact our customer service team. We are here to help.

Antwoord van -MH-

19 nov 2025

Hi Shab, we’re sorry to hear that your experience didn’t meet your expectations. We value all feedback and remain committed to transparency and quality in everything we do.

Recently, due to a surge in orders, some items have temporarily gone out of stock, which may have affected the processing and shipment of your order. We sincerely apologize for the delay and any inconvenience caused.

Could you please provide us with your order number here? This would enable us to process your request more quickly and accurately. We promise to take every possible measure to resolve the issue with your order. We understand the inconvenience this may have caused, and we sincerely apologize for any delay. What’s more, we will continue to improve our service quality and enhance our capabilities to better serve each of our customers as we are dedicated to making every one of their experiences with us as smooth and enjoyable as possible.

Antwoord van -MH-

13 nov 2025

Hi Liesl, thank you so much for your kind feedback! We truly appreciate your support and trust in us. We’ll continue to improve our service and work on enhancing our shipping efficiency to provide you with an even better shopping experience in the future.

Antwoord van -MH-

28 aug 2025

Hi VERHOEVEN, we’re truly sorry to hear that our product did not meet your expectations. We completely understand that individual preferences and standards can vary, and we respect your opinion.

However, we would like to clarify that all of our products undergo multiple layers of quality control before they are shipped. Our items are fundamentally different from low-cost products, both in terms of craftsmanship and materials. Our pricing is carefully determined based on the true value of the product and current market demand.

As for our return and exchange policies, they are clearly outlined under the Returns & Exchanges section on our website. Our customer service team has also provided you with all relevant information regarding your inquiry, and we kindly ask for your understanding on this matter.

If you have any further questions or unresolved concerns, please don’t hesitate to reach out to our customer service team again. They are more than willing to assist you and help find an appropriate solution.

We believe that open and respectful communication is the most effective way to resolve any issue. Thank you for your understanding and cooperation.

Antwoord van -MH-

6 aug 2025

Hi N.S., thank you for sharing your feedback.

Providing each and every customer with high-quality products and outstanding service has always been our top priority. We’re genuinely sorry to hear that your experience didn’t meet your expectations.

All of our products undergo a rigorous, multi-step quality control process to ensure they meet our standards before reaching our customers. That said, we respectfully disagree with comparisons to significantly lower-priced items, such as those costing around 20 euros. The craftsmanship, materials, and overall design of our pieces reflect a different level of quality, which we take great pride in.

Regarding the odor you noticed in the clothing — this is actually a relatively common occurrence with new garments, especially those made with certain fabrics or treated using specific manufacturing techniques. Some materials or dyes can retain a scent after production or storage, but please rest assured that this is harmless. We recommend airing the items out in a well-ventilated space for a couple of days, which should help eliminate any residual odor and leave them fresh and ready to wear.

If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team — they’re always happy to help.

Lastly, we kindly encourage open and direct communication whenever an issue arises, as this is often the most efficient way for us to provide the support you deserve.

Thank you again for your understanding and cooperation.

Antwoord van -MH-

25 jul 2025

Hi Nathalie, thank you for your feedback — we truly value every comment and take it seriously. We're very sorry to hear that your experience didn’t meet your expectations.

However, we’d like to clarify that all of our products go through multiple layers of quality control before shipment. We take great pride in the craftsmanship and materials used, which set our pieces apart from lower-cost alternatives. Our pricing reflects the genuine value and design of each item, aligned with market demand. Besides, we are absolutely not a dropshipping company. We have our own dedicated team and warehouse, and we take full responsibility for the quality and fulfillment of every order.

According to our customer service team, your after-sales inquiry is currently being processed, and we have not yet provided you with a final resolution. Please rest assured that once we have an update, we will notify you immediately.

We kindly ask for your patience as we work to resolve this matter. Should you have any further questions, we encourage you to reach out to our team directly — leaving a negative review alone may not lead to a resolution.

Thank you for your understanding and support.

Antwoord van -MH-

Geüpdatet op 4 jan 2025

Hi Nancy, we're truly sorry for the delay in shipping. The logistics industry is facing a high volume of shipments in this holiday season, which has impacted delivery times. We kindly ask for your understanding during this busy period. Your order has been successfully delivered several days ago. Thank you for your patronage, and we hope to serve you again soon.