Lately I've been having to contact support to get missing gems because for some reason I don't get my reward. Doing that I lose my time but eventually I do receive my rewards. I love the quick payouts... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Love how you get real rewards just for playing your favorite games. If you ever have a problem with playing and earning your points just contact them and they will help resolve the problem ASAP!
Bedrijf heeft geantwoord
It’s been 2 weeks now and I have received 0 responses from Mistplay’s customer service to remedy the situation. They have yet to get back to me for the reward that I earned for playing their games for... Toon meer
Not a scam! I've actually won cash and received it! Not the fastest payout but it was real! Anytime I've had to reach out, I have gotten human responses although sometimes it can take a week. Redeemin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mistplay is the #1 loyalty platform for mobile gamers, headquartered in Montreal, Canada. The Mistplay app lets people discover games they'll love, and earn rewards for playing.
The best kept secret in mobile gaming
Geschreven door het bedrijf
- If you're already playing games, why not get rewarded for it?
- Join millions of users worldwide who use Mistplay to earn money playing games they love. Gamers have already cashed out over $100M USD in gift cards to date, all for playing through the Mistplay app.
Free Sign-up Bonus!
Collect 200 bonus points when you join Mistplay
Stop gaming without rewards. Simply download Mistplay today and automatically earn 200 points towards your first gift card. From Amazon to Uber, among other top-brand gift cards, there’s something for everyone in Mistplay. Just play free games, earn units, and redeem them for rewards you’ll love.
*Mistplay data as of January 2025
Contactgegevens
Play Games to Earn Money
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Fast response time knowledgable support…
Fast response time knowledgable support person.
7 april 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
Win win :)
Great fun and easy to earn rewards on games I already want to play all the time anyway :)
6 april 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
No reward sent to me
No reward sent to me. No customer service at all, just AI bot telling you the same thing and when that gets too old even for the bot it tells you it will send out your ticket to someone on “the team” to get back to you. They say within 48 hours you get your prize sent. It’s been 4 days now. Not only did I not get my prize but they have the nerve to tell me they don’t see my redemption request. Not until I screenshot the thing on the app showing the pending status and magically now it’s being said to me that they are in a different time zone so it might not process yet. I might not be a rocket scientist, but I don’t care what time zone you’re in, 48 hours equals 48 hours in all time zones….
10 april 2026
Review zonder uitnodiging
Antwoord van Mistplay
Hi there, we’re sorry to hear you haven’t received your reward yet. Please note that gift cards can take up to 48 hours to process following your order. You can also verify your reward’s status in the “My Rewards” menu. If there’s still no update provided, be sure to contact us at support@mistplay.com.
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
I had a problem with collecting my…
I had a problem with collecting my points. They fixed everything within a day and Told what to look out for in case it did it again
6 april 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
Every one who has responded to the…
Every one who has responded to the recent issues I've encountered has been incredibly helpful, informative, and kind. Even relating to frustrations I may be feeling. Especially since after all the years I've been using Mistplay it wasn't until VERY RECENTLY that I ever encountered ANY ISSUE that made me feel the need to reach out to Mistplay to report errors/issues I've been encountering.
I recently learned precisely what information needs to be reported, how to share documentation, ie. Purchases, screen shot specific issues. That way if I encounter them again, I can properly follow up with all the important information & documentation to help them investigate & fix the problems.
It's easier for me to understand now the best way to communicate with them and provide the most helpful screenshots & purchase documents to make it more fair, honest, and be sure they can do their job properly.
Thanks for all your help, for being THE BEST $ for gaming apps out there.
I have tried A MULTITIDE of different ones, Mistplay has THE BEST rewards, caring & helpful team, the easiest and straightforward options to earn points. As well as MULTIPLE different ways to increase ones ability to earn. The BEST bonuses for spending $ on the games too!
Stay awesome!
Thank you greatly, Heather
"Sindollx666x"
4 april 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
Mistplay is excellent
Mistplay is excellent! They stand by their games when doing in app purchases and actually pay out exactly as claimed. Fun games and extra money.
20 maart 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
Beaucoup de jeux différents et pouvoir…
Beaucoup de jeux différents et pouvoir échanger les points en bon cadeau Amazon
6 april 2026
Antwoord van Mistplay
Bonjour,
Nous apprécions sincèrement vos commentaires. Nous sommes ravis d'apprendre que vous appréciez Mistplay. Votre soutien est très important pour nous, et nous continuerons à nous efforcer de répondre à vos attentes.
Good games
Good games, good payouts always someone who i can turn too if a come across any issues
Thanks mistplay
5 april 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
I have gotten my account suspended one…
I have gotten my account suspended one on iPad account my iPhone Mistplay had split up the one account into 2 one with my phone number account on my phone and one with my email address on my iPad and I don’t even know the account one that I logged in on both devices and they somehow made it into two different accounts on each device and now they won’t give me a rewards
24 maart 2026
Antwoord van Mistplay
Hi there, we’re sorry to hear that your account has been put on hold. If you believe you were wrongfully blocked, you can submit a request for appeal (https://support.mistplay.com/hc/en-us/requests/new?ticket_form_id=360005004374).
Too many ads and constantly asking you…
Too many ads and constantly asking you to buy more things. Very slow to show rewards.
6 april 2026
Antwoord van Mistplay
Hi! Please note that Mistplay doesn’t display pop-up ads for things that are unrelated to our app offers. You’re likely seeing ads from games that you’ve downloaded through the app. Many game devs – and particularly, creators of free games, rely on ads for revenue – you can always reach out to their respective support teams to share your feedback!
The help team are happy to sort my…
The help team are happy to sort my missing gems each month that dont clock up due to a glitch, always happy to help.
3 april 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
It's not too hard to earn enough points…
It's not too hard to earn enough points to cash out. I've already done at least three payouts of $25 each, so it does pay. It takes about 2 weeks to get there without spending extra money. I don't understand that part...spend money to get money? Pretty backwards. There are WAY WAY WAY too many ads you have to watch OVER and OVER again, but it is what it is.
5 april 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
They have great customer service
They have great customer service. I earn money regularly playing the games they provide.
3 april 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
WONDERFUL GAME!
4 april 2026
Antwoord van Mistplay
Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.
DID NOT GET MY £25 VOUCHER
Never gave me my £25 Tesco voucher and when I complained they tried to close my ticket on the complaint even though they never paid me !!! Don't trust them because I dont now
4 april 2026
Review zonder uitnodiging
Antwoord van Mistplay
Hi there, we’re sorry to hear you haven’t received your reward yet. Please note that gift cards can take up to 48 hours to process following your order. You can also verify your reward’s status in the “My Rewards” menu. If there’s still no update provided, be sure to contact us at support@mistplay.com.
Antwoord van Mistplay
Hi there, we’re sorry to hear you didn’t enjoy your experience with Mistplay. We’re always working to improve the app, and encourage you to share your thoughts and suggestions at support@mistplay.com.
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