MLB Reviews 

The Marlins customer service more than sucks. I accidentally purchased tickets to a Marlins game. I thought I was purchasing tickets to a Braves game in Atlanta where the Braves would be playing the Marlins in Atlanta. Instead the email confirmation showed the game in Miami. I immediately emailed the Marlins asking to cancel and refund. 48 hours later after calling them 38 times without an answer and emailing 6 times, and contacting MLB, the Marlins called back saying they refused to cancel and refund. I'm out $250. Their suggestion was to try selling the tickets myself. The game is 3 hours from now. They blamed MLB for not canceling and refunding. MLB said that is a team policy not a policy of MLB. So the Marlins are liars that take advantage of people. My only option is to file a dispute with my bank. So, I have done that. Oh I did ask to speak to a supervisor and their agent stated the supervisor was busy. I asked if I could leave them a voicemail, they said supervisors don't like voicemails. I asked if I could get the name of the supervisor, they told me they could not share names. Absolute crap service. No wonder they barely won any games this year. Chances are their entire organization are as idiotic as the people I dealt with.

Trying to do business with MLB is worse than dental surgery. Want all my pers information including phone number - NO! Slow, inefficient, poor interface with ball club and no one supports it when the process fails. And - it will fail for you too.

Ordered a few things from the site, no problems and got the items I ordered. The spam emails since the order are nonstop with no way to opt out. Stop spam emailing me, I will never order anything from this site again.

It is truly a waste of money unless you live outside of the blackout area for the team you want to watch. Even AWAY games are blacked out if you live in the blackout area. MLB commercials are so deceiving…watch all of your favorite players, etc. but subject to blackouts. So it’s like you can watch, but you can’t watch. I was so stupid to fall for this. Don’t be like me. Now they have a 50% off sale so you only pay $25 for nothing.

This is a Fanatic’s company. They rule all sports for clothing, etc.. They also own, NHL.com, NFL.com, Lids.com, and more. Bad experience with all. Try and find something else to order if possible because they will either not deliver it correctly or not at all and customer service will blame it on you!! They are just a terrible company because they have a monopoly on everything!!!!!

Useless. Between the blackouts and now subbing selected games out to other third party streaming companies, i.e Peacock and making them unavailable otherwise this is a total waste of money. I'm out.

1. Why don't I get the Red Sox announcers?
Very frustrating hearing the opponents announcers
and not the Red Sox. FIX IT OR I CANCEL

2. The audio mix is terrible, there is way too much background noise ratio to voice audio, FIX IT OR I CANCEL

I signed up as a qualified military subscriber but was charged full price. Called customer service and a very nice Gabriela informed me that I was screwed. What a bunch of asshats. If you are going to offer the discount, then sackup and make it work!! Customer service is indeed dead, even in the national pastime.

Out of nowhere I started receiving emails from MLB.COM to an email alias I have NEVER given out. The emails arrive several times a week and I have no interest in what MLB.COM are trying to sell. There is an 'unsubscribe' link at the bottom of the email but it does NOT work. It is impossible to get off their mailing list so I have had to set up a mail rule to direct their emails direct to the trash can!

The fact that this company has obtained my email address via nefarious means and refuse to honour unsubscribe requests, mean it is a company that cannot be trusted.

opened and put to the side for a couple of weeks. When he went to use it for the first time, he saw that the truck was broken. The truck was unusable.

It took some effort to finally speak to a representative on mlb.com. Their chat was automated and sent me into a frustrating loop. The gentleman on the phone was polite, but really was not able to help me much. I was told that because the original packaging had been thrown away that I couldn't return it. I explained that it had never been used, but that didn't matter. I was told that it was outside the number of days that it was eligible for a return. I referenced that I read I had 100 days to return it, but was then told that I purchased from a manufacturer direct site and therefore, I only had 30 days. That is, unless, I purchased it during the holiday season. Evidently, I purchased it 2 days before the holiday season, which must be some arbitrary date set by mlb.com. I then asked, "So, because I don't have the packaging, even though I have the order number and the order is clearly on my account, and because I purchased it two days early, I have lost $50+. The response was yes.

I would highly recommend being wary about ordering from mlb.com. I have gotten clothing from them before, and that has all been fine, but this one purchase where they would not work with me at all, especially in these trying times, makes me rethink ever purchasing from them again. Amazon is far better and you can get many of the same things from them. So, a huge thumbs down for mld.com for taking my money and giving me broken merchandise that they will not take back.

Tip for consumers:
Be careful about what you order here. You might get broken merchandise that they will not accept back. Use Amazon.