MLB Reviews 

To Whom It May Concern,

I have been an MLB.TV customer for over five years, and I have to say that moving portions of the viewing experience to ESPN has been one of the worst decisions MLB has made from a fan's perspective.

Every time I try to log in and watch a game, I have to jump through multiple hoops just to access content that I already pay for. The login process is confusing, inconsistent, and far more difficult than it should be.

What makes matters even worse is the lack of customer support. When there is a problem, there is no easy way to speak with a live person and get it resolved. For a service that costs me $149 per year, that's unacceptable.

I've been a loyal customer because I love baseball and enjoy following my team regularly. Instead, the current experience has become so frustrating that I find myself losing interest in watching games altogether. Frankly, this change has pushed me closer to attending games in person rather than paying for a streaming service that is increasingly difficult to use.

MLB.TV used to be simple, reliable, and fan-friendly. The current setup feels like a step backward.

I hope MLB takes customer feedback seriously and works to improve the viewing and login experience before more loyal fans decide to walk away.

Sincerely,

Pedro Reyes

They need to put some ketchup on the hot dog shown in the commercial between innings. It's all mustard now.

Total waste of money. Horrible customer service from another country apparently as there is a lack of understanding when calling. I am in AZ and have a T-Mobile Home router that they shipped me from IL. Thus all Chicago games are Blacked out. MLB solution is for me to CALL IN EVERY GAME I WANT TO WATCH AND GET AN ACCEPTION! Wait 30 minutes to reach someone and 30 minutes to explain. They have tried to fix it 3 times and keeps blacking out.
This MLB package is a total Joke. Don't throw your money away.

I have had an MLB.tv subscription for a while now, and I was worried when I heard ESPN was taking control. I was 100% absolutely right. I canceled my subscription. I am trying other sites to get my baseball fix. I will update when I find something worthwhile.

I have two issues. One, almost every night the video feed works well until about the 8th inning and then it freezes up for a while, starts again, then freezes up for a while. The MLB app is the only app that I experience this with.

Two, I choose to listen to the radio feed which sometimes is synched perfectly and sometime is as much as 5 seconds off. I can do a better job by silencing the sound n my TV and turning on my radio.

The MLB app is a very second rate operation.

We paid for a Mariners subscription and it specifically states that there are no blackouts unless it is a nationally broadcasted game. All of the sudden we’re getting blackouts for not nationally broadcasted games and all I can get for support is an AI telling me that now all the sudden we’re getting can’t watch any Mariner game in our area. WTAF?

Completely unethical. You buy a team season to watch and can't even watch it! What a joke!!!

Over priced for the streaming quality. App randomly crashes at least once a game weather using any of our firesticks or lg smart TV. Have 1 gig fiber internet, no other apps have issues like this does, and its the one we pay the most for.

Horrendous customer experience. Shameful

Picture quality is terrible. Extremely annoying! Very disappointing!!
If I could get a refund, I would cancel. Will definitely not buy next season.

Signed up for the NY Yankees. Live in Southern NJ and verified my zip code is not in the blackout area.
1) The app is not intuitive. Bringing up the live broadcast easy one day and not the next.
2) several games have been blacked out. Customer service is useless.
3)I just cancelled

experience

Want a tip?
I’m so soooo angry and annoyed with this MLB subscription! We bought the MLB SEASON for a $100.00 to watch JUST our team!! This Sunday we went on to watch the game on MLB and could not watch it!! It said (THIS BROADCAST IS AVAILABLE ONLY ON PEACOCK)!!! What the h…!!! We well never buy a MLB season subscription ever again!! What a ripoff/scam!!

transmission terrible, constant freezing and having to re log on. Unconcerned customer service.

Don’t do it! You’ll be sorry. The app is terrible. Couldn’t get to work. Followed all their instructions, no luck. I called customer service and I’m still waiting for their call back ( it’s been weeks ). So I tried to cancel the first day after purchase. I couldn’t. App didn’t work and no return call. So I protested charge with my credit card company and froze their charge. MLB APP is expensive to begin with and with the terrible service why bother? I love baseball but this is silly.I hope there is a lockout in 2027 and MLB App goes belly up.

there customer service stinks. they have no honor. love baseball but not the shop they run. where is ai when you meed it

Do not buy the subscription. It’s a scam if the game is on Apple, they don’t allow MLB. I want my money back. This is a disgrace.

The worst. Website freezes and hangs constantly during game streaming, requiring you to refresh and find your place in the game. It flashes the final score randomly while you watch the game, ruining it. It has dead air during commercial breaks for no reason, which could be edited out. Finally, rather than sending you to the start of the prerecorded version when you try to access a game, it will sometimes send you to the end of the "live" version, which has ended. And guess what? There, you see a "thanks for watching" note with -- you guessed it -- the final score.

Also, autoplay doesn't work. You have to site there futzing with the status bar back and forth to get it to start loading games.

This app worked great five years ago, now it is miserable. The customer support is awful. The app keeps telling me I need a subscription. When I try to buy a subscription, it says I already have a subscription, just log-in. So I log out and back in and the whole cycle starts over again. They have no trouble charging my credit card though.

I pay a small.fortune to be able to watch my NYY. When it just turns off and says there's an error, try again later, really upsets me. When this happens, please reimburse me for the money Ive spent to watch games that just quit in the middle. It's ridiculous the hoops we have to jump thru to watch these games. 6th inning. 4-3 game. and it just errors.
ridiculous

What ISN'T wrong with this app?

When it actually plays, it's ok. The problem is I run into problems more often than not. Like right now I'm trying to watch Yankees/Marlins and I keep getting an annoying "Network Error" so I'm screwed out of watching AGAIN. I'm tired of paying for this garbage.