When I telephoned first of all , I received good sensible advice . I then placed my order on their website and within two days it was delivered . I had to call about something else, and again the serv... Toon meer
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Lees wat reviewers zeggen
An absolute 1st class service. Rang for initial enquiry no issue answered fully all questions. Then bought item online at 13.30hrs. Well totally amazed at 08.30hrs the next day Royal Mail delivered... Toon meer
I would stay well clear of this company and all of their products! I bought a fryer for £997 and it broke within a month of it being installed…. It has now cost my business over £1500 in... Toon meer
Bedrijf heeft geantwoord
I approached Mobcater to purchase a generator, but wasn't quite sure of what size I needed. I gave them a call and spoke to a very helpful man, I think his name was David. He was fantastic, he answer... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Mobile catering equipment and catering equipment supplier. We provide a range of catering appliances, catering vehicles, LPG and electric equipment. Street food equipment. Free Delivery. Popular catering brands. Buy Now Pay Later.
Contactgegevens
International House, 64 Nile Street, N1 7SR , London, Verenigd Koninkrijk
- 01923 559 077
- info@mobcater.com
- mobcater.com
3,9
Goed
128 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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When I telephoned first of all
When I telephoned first of all , I received good sensible advice . I then placed my order on their website and within two days it was delivered . I had to call about something else, and again the service was great . So 10/10
30 januari 2026
STAY AWAY FROM THIS COMPANY
I would stay well clear of this company and all of their products!
I bought a fryer for £997 and it broke within a month of it being installed….
It has now cost my business over £1500 in lost sales, they are being difficult now and not letting me return their faulty item but insist I must pay to get it repaired my self and wait for them to send out replacement parts, all while losing money every day!
I am a brand new business owner and this issue had cost me in more ways than just financial, I’ve also lost customers.
23 september 2025
Review zonder uitnodiging
Antwoord van Mobcater Catering
Hello
We’re sorry to hear about your experience, but it’s important to clarify that we are a distributor, and all products are sent brand new directly from the manufacturer. All commercial mobile catering equipment is supplied with a parts-only warranty, which is standard across the industry.
Under this warranty, any reported issue must be supported by an engineer’s installation and fault report before replacement parts or repairs can be issued. This ensures that any fault is properly verified and resolved according to the correct warranty process.
We have already taken steps to assist and requested the necessary parts to minimise downtime. However, bypassing the agreed procedure or returning equipment without authorisation may cause further delays.
It is therefore not accurate or fair to suggest to avoid since we are not refusing help — we are following the correct and lawful warranty procedure to resolve this matter.
Kind regards,
The MobCater Warranty Team
Scammers
Scammers - we have not still received our money back.
The equipment came faulty - we bought the new fryer on the 15th of August. It was faulty and not fit for purpose. They came to collect the fryer after few weeks and nothing yet - we have notified the bank about those scammers and if not refund is issued our bank will act on our behalf - charging back the amount paid. We spent 1.3k for a faulty fryer. To avoid
15 augustus 2025
Review zonder uitnodiging
Antwoord van Mobcater Catering
Dear Customer
We can confirm the manufacturer has completed the return process for your unit. We’re sorry for the delay while their assessment was carried out, this is beyond our control.
Your refund has been raised and sent to our accounts team for processing. We expect this to be completed early next week.
No further action is needed from you; the funds will be returned to the original card.
Thank you for your patience. If you have any questions, please let us know.
Regards,
The Warranty Team
Exceptional service
Two gas fryers delivered in less than 24 hrs…. Exceptional service plus a follow up call to make sure we had received items. Highly recommended and thank you mobcatering
9 juli 2025
Great Generator
Great communication with Gerrard a Great price a Fantastic generator fast delivery well packaged and delivered haven’t used in Ernest yet have run Generator and tested working great
1 mei 2025
Mobcater offers efficient service
Mobcater offers efficient service, helpful advice, and quick delivery. Their team guided me to the perfect generator for my needs. Ordering was smooth and the product arrived promptly, ready to use. Great communication throughout the process. Overall, a reliable company delivering quality goods. I’m happy and will definitely use them again. Well done, Mobcater!
24 februari 2025
Review zonder uitnodiging
Do not purchase from this company!
Do not purchase from this company!
Clear mis-selling at point of purchase and no ownership of consumer rights to rectify faulty product within standard warranty period. Many months of communication and wrangling to no end. Highly unsatisfactory service, lack of ownership, profiteering, poor and impersonal customer service!
Ultimately dealt directly with the manufacturer (Fracino) who couldn't do more to help to resolve ongoing issues that should be owned by the retailer with whom the sale was made. Fracino has taken its own action directly with this retailer as a result - interpret this as you will. Avoid at all costs!
6 september 2024
Review zonder uitnodiging
Antwoord van Mobcater Catering
Dear Customer,
Thank you for sharing your feedback. We strive to ensure transparency in all transactions and aim to provide accurate information at every step.
The unit was in satisfactory working condition for many months after purchase. It was sold with a "parts-only" warranty, as clearly indicated on our website at the time of sale.
Upon its return organised by the customer, the unit was unfortunately damaged in transit, resulting in additional repair costs, which fall outside our liability.
All relevant details about the product and warranty were provided at the point of purchase.
Additionally, we understand a Section 75 claim was pursued through your card provider, which was ultimately declined with no evidence of mis-selling.
We appreciate your concerns and frustrations but we believe this review does not fully reflect all the circumstances.
We remain committed to providing quality service and accurate information to all customers.
David was very helpful 👏
David was very helpful 👏
Quick delivery too .
Delivery driver was a nice guy.
I will definitely use you guys again and recommend you
8 november 2024
The first thing I noticed was that it…
The first thing I noticed was that it is very easy to use and the second thing is that it is a very good tool.
22 oktober 2024
Very helpful and efficient
Very helpful and efficient customer service and delivery. Will be using Mobcat in future. Thank you David
3 juli 2024
Extremely fast service and at the best…
Extremely fast service and at the best price I could find.
5 december 2023
Writing a wrong
I have recently been a little hard with Mobcatering over some miscommunication and must say they have been totally professional and helpful throughout, as things transpired the problem was caused by my own actions and I can happily say it all turned out as a good experience to deal with them.
11 december 2023
Review zonder uitnodiging
Bought Francino coffee machine
Bought Francino coffee machine, needed quick delivery, but was told 7 - 14days..
Pleasantly suprised arrived almost next day.
Super quick
1 december 2023
There was nothing wrong with the…
There was nothing wrong with the delivery only for me to find that what I believe was a very good mower was far too heavy for me to use so I returned it but have heard nothing in the way of refund so am using this way to maybe get a reasponse
20 augustus 2023
very fast and excellent service
11 juli 2023
The fryer is perfect just what I wanted…
The fryer is perfect just what I wanted it fry Borth chicken and chips fabulous and fast thanks very much for introducing it to me
13 juni 2023
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