I bought cleaning set from them for toilet .They sent just sponges part but no base or handle to fix them on .I complained and they said they send nerw set but I had to return sponges at cost of £1470... Toon meer
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I ordered the toilet gadget with 18 refills but all that arrived were the refills what good are the refills without the actual gadget. I won't be buying from modamissy again, I've sent an email to the... Toon meer
Apologies Modamissy, I was misinformed when i wrote this review. Ordered trousers 8th February as of 17th march nothing first and last time I will purchase anything totally disappo... Toon meer
Bedrijf heeft geantwoord
Delivery took some time so I chased it and they got back to me immediately with tracking information which I thought was great. However, item was delivered and I was very disappointed so I have made c... Toon meer
Bedrijf heeft geantwoord
1,7
Zeer slecht
125 reviews
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Bought two pairs of trousers and was…
Bought two pairs of trousers and was happy.
As a result ordered another two pairs of trousers.
Only one pair received.
Have now sent 4 emails and nothing has happened. Want refund or item purchased but getting no reply.
29 maart 2026
Review zonder uitnodiging
I bought cleaning set from them for 6.99 and only received sponges not the holder or handle to use item so useless
I bought cleaning set from them for toilet .They sent just sponges part but no base or handle to fix them on .I complained and they said they send nerw set but I had to return sponges at cost of £14700shipping costs!Obviously not going to send back and no refund of 6.99 I paid .I think this is blackmail and they should not be allowed to trade here.I will never buy anything from them again and advise anyone else not to buy anything from them as dishonest company from my experience ..Very upsetting and disappointed in them and product .
17 april 2026
Review zonder uitnodiging
Incompetence personified
I ordered the toilet gadget with 18 refills but all that arrived were the refills what good are the refills without the actual gadget. I won't be buying from modamissy again, I've sent an email to them as well that's not been answered three days after the event, I'm apoplectic with rage these companies shouldn't be allowed to advertise on major platforms if they're only out to con customers.
14 april 2026
Review zonder uitnodiging
Recieved 2 lots of refills but didn't…
Recieved 2 lots of refills but didn't recieve the 2 brush handlesto go with them . Would avoid buying from this compy as you cant even get a reply from them
1 april 2026
Review zonder uitnodiging
I am deeply disappointed with my ecoerience
I am deeply disappointed with my experience ordering from Modamissy. It has now been over two weeks since I placed my order, and there has been no delivery or any meaningful update regarding its status.
I reached out to customer service via email hoping for clarity, but the response I received was vague and unhelpful. They simply stated that my email had been replied to and asked me to check it, despite the fact that my concerns were not addressed at all. It feels like I am being given automated responses rather than genuine assistance.
At this point, I am seriously concerned about the legitimacy of this company. The lack of transparency, poor communication, and failure to deliver the order raise significant red flags.
I would strongly advise others to be cautious before placing an order with Modamissy. If this issue is not resolved promptly, I will have no choice but to escalate the matter by contacting my bank and the relevant authorities.
Very disappointing experience overall.
4 april 2026
Review zonder uitnodiging
Wouldn’t shop with them again
Delivery took some time so I chased it and they got back to me immediately with tracking information which I thought was great. However, item was delivered and I was very disappointed so I have made contact with them three times and not heard anything back! Definitely wouldn’t shop with them again
23 maart 2026
Review zonder uitnodiging
Antwoord van Modamissy
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@modamissy.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Really comfortable
Really comfortable, great fit and cant wait to wear it. Thank you
1 maart 2026
Review zonder uitnodiging
Iam still waiting for the handle for my…
Iam still waiting for the handle for my product to be delivered by you
4 februari 2026
Review zonder uitnodiging
Antwoord van Modamissy
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@modamissy.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Good customer service and the any…
Good customer service and the any problems resolved fast.
20 maart 2026
Review zonder uitnodiging
Parcel arrived well packaged and in…
Parcel arrived well packaged and in good time. Slightly disappointed in the performance of the product as the amount of cleaning foam from the sponge was not as much as shown in the product video. It does a fairly good job but need two sponges per clean to get a satisfactory finish.
11 maart 2026
Review zonder uitnodiging
Full refund…
I didn't like the product but was offered a full refund. Great company service.
5 maart 2026
Review zonder uitnodiging
The delays and having to get my stuff reordered
The delays and having to get my stuff reordered. You need to consider someone else for shipping and delivery. After that, I'm willing to pay a little to get it with no delay.
27 februari 2026
Feel like I've been conned
Showed an advert of a small handheld vacuum that looked great with brilliant suction working perfectly on the advert so I ordered one and when it turned up it looked different from what I ordered and was actually a load of rubbish doesn't pick anything up at all. Very disappointing definitely won't be ordering from here again I feel like I've been conned , ripped off
5 februari 2026
Review zonder uitnodiging
Antwoord van Modamissy
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@modamissy.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Does the job
Bought this for my Xmas tree - thought the material was going to be a bit thicker as it looks it in the photo - having said that the size was good and my 7ft tree fitted perfectly -
29 december 2025
Review zonder uitnodiging
Antwoord van Modamissy
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@modamissy.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
The product is a scam
The product is a scam. It is not the same thing as in the sales description . Seller scams and cheat the customer. It is not wprth fpr 16 pounds . It doesnt vaccumeb even a little bit of pieces . Totall scam and not satisfied 200% .
28 januari 2026
Review zonder uitnodiging
Antwoord van Modamissy
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@modamissy.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Antwoord van Modamissy
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@modamissy.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Ordered trousers 8th March as of 17th…
Apologies Modamissy,
I was misinformed when i wrote this review.
Ordered trousers 8th February as of 17th march nothing first and last time I will purchase anything totally disappointing
It turns out my trousers are in the Country but lost somewhere in the Evri Depot.
They are investigating but I fear my trousers are gone, but we will await the outcome of their efforts.
Please do buy from Modamissy, Great Value, Great Service, which only leaves one question?
Evri, Where's My Trousers?
#Thank-you
HS
Cumbernauld.
17 februari 2026
Review zonder uitnodiging
Antwoord van Modamissy
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@modamissy.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
DONT USE THEM
DONT USE THEM. Their website promises a full returns policy but when I requested a return as the trousers were poor dimensionally I got a reply in poor English saying they don’t recommend that as warehouse is overseas and it would cost me too much.
Don’t use them. It’s a con.
8 februari 2026
Review zonder uitnodiging
Antwoord van Modamissy
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@modamissy.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Ordered a gift card wallet but it's of…
Ordered a gift card wallet but it's of no use as there's no where to put the gift cards waited aged for it to come so I guess I'll have to put it down to a bad experience
7 februari 2026
Review zonder uitnodiging
Antwoord van Modamissy
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@modamissy.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
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