I ordered skincare products from this website but never received the package. The tracking link did not work, and customer service stopped replying to my emails. After searching online, I foun... Toon meer
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After reading the other reviews here I was worried, especially when delivery took 10 days and came from a Chinese distribution center. My expectations were low. The bras aren't cheap, so was hoping i... Toon meer
Bedrijf heeft geantwoord
I ordered 2 bras based on video ads on FB showing large-busted women loving these bras. I am a 38 I - I ordered the wrong size based on video reviews. Contacted company and was sent larger sizing that... Toon meer
Horrific customer service - claim you cannot have a refund if you don’t like it, will only offer exchange for a bigger size despite advertising a 30 day money back guarantee if you don’t love the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Feel the freedom, love the support. Elevate your confidence with modaracare today!
Contactgegevens
Verenigd Koninkrijk
- info@modaracare.com
- modaracare.com
2,2
Slecht
55 reviews
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Rip off
Product isn’t great quality - the sizing guide is totally irrelevant and the “returns policy” is…they don’t do returns. Don’t get ripped off!
17 juni 2025
Review zonder uitnodiging
Don’t bother if you are looking for anything supportive
Dreadful and I wished I looked on Trustpilot before ordering and not just the selective reviews on the site.
The quality is poor - they are basically pull on bra tops with no support or boob separation whatsoever - NONE
They feel like you are wearing nothing because you aren’t wearing anything which offers anything which could be considered support
I have no idea what the removable padding is meant to do - it’s such terrible design it looks like you’ve put a couple of coasters down your top
There is no refund despite their advertising saying you can return - you can swap for another terrible product if you are willing to pay more for shipping and can prove it’s an awful fit
What about generally a dreadful product which is advertised VERY misleadingly??
Chalk this one up to a bad choice !
14 juni 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hello Kristen,
Thank you for sharing your feedback, and we're truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must have been to receive a product that didn’t offer the support or quality you were hoping for. Your concerns about the design, fit, and functionality are important to us, and we take this feedback seriously as we continue improving our products.
To clarify, our bras are designed to prioritize comfort with a seamless, wire-free style, which some customers love for everyday wear—but we also recognize this may not suit everyone’s needs for structure or support. The removable padding is intended to offer light shaping, though we understand it may not work well for everyone, and we’ll share your feedback with our product team.
Regarding returns, we do offer exchanges for size issues and refunds in line with our return policy, though we understand our advertising may have given a different impression. We’re reviewing our messaging to ensure it better reflects our actual policy, and we truly appreciate you bringing this to our attention.
We're genuinely sorry you were left disappointed, and while we can’t undo the experience, we hope this message shows that your voice is heard—and that we're committed to doing better. If there’s anything we can still do to make this right, please don’t hesitate to reach out to us directly.
If I could give zero stars I would
If I could give zero stars I would! They took about 10 days to arrive which I suppose isn't awful from China. Anyway, tried on and unfortunately too small. I ordered the biggest size which their size chart said would fit me. When I contacted for a return I was offered a 30% refund and to keep the item (useless to me). I said no I just want to return. Then they offered a 50% refund. Again I said no. They offered full refund minus £10 to cover the international shipping when I ordered. I pointed out that the website states a 30 Day money back guarantee if it doesn't fit. I was told that the 30 day guarantee allows customers to swap for a different size. So why on earth is it called a money back guarantee? False advertising. Avoid.
2 juni 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi Mia,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We completely understand how frustrating and disappointing this has been for you, especially when the item didn’t fit as expected and our return process didn’t meet your expectations. Please accept our sincere apologies for the confusion caused by the 30-day guarantee wording—it’s clear we fell short in making our policy clearer, and we’re already reviewing how we communicate this on our website to avoid future misunderstandings.
Our goal is always to offer solutions that are fair while also considering the international shipping costs involved, which is why partial refund options are sometimes offered. That said, we truly regret that this came across as misleading or unhelpful.
Your feedback is incredibly valuable, and we’re taking it seriously to improve both our service and communication. If there’s anything else we can do to make things right, please don’t hesitate to reach out.
Scam - Products are not as advertised
Products are not as advertised. Ordered 2 of the wireless bras in hopes that I would finally have something comfortable for my larger chest. After confirming the size I should order the items I received did little to cover or support in any way. The fabric is terrible and has small triangle inserts for modesty that move around easily.
Attempting to return the items required several emails to get the return details whilst continually being told I won't get a full because they need £10 for international shipping fees on top of the cost for me to deliver it to the UK based address that I received the item from.
Feel like such an idiot falling for this scam. Cheap tat and they make money off you anyway.
29 mei 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi there,
We're truly sorry to read about your experience, and we completely understand your frustration and disappointment.
This is absolutely not the experience we want for any of our customers, and we sincerely apologize if our products didn’t meet your expectations in terms of fit, comfort, or quality. We know how important it is to feel supported—especially when shopping for something as personal as undergarments.
We’d really appreciate the opportunity to make this right. If you could kindly email us with your order number, we’ll be more than happy to look into this further and see how we can help resolve the situation.
Again, we’re so sorry you felt let down, and we thank you for taking the time to share your feedback. We take it seriously and use it to improve the way we do things.
NO easy returns here
Details for returning the poorly-fitting dropshipped bra were not given until I asked in 3 consecutive emails - and even then I was told that there would be a charge to cover for their initial 'free shipping' (£10 deducted from refund, which I am pretty sure is illegal) in addition to having to cover the cost of returning the item to CHINA from the UK. When repeatedly pushed, I took a 50% 'discount' instead, but I feel thoroughly cheated.
27 mei 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi Iida,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to follow up multiple times for return information, and we sincerely apologize for any delays or confusion caused. That’s not the level of service we aim to provide, and we’re actively working to improve our response times and clarity around returns.
Regarding the refund, we’d like to clarify that while we do offer free shipping at checkout, the actual cost of international shipping is covered by us initially and—as stated in our refund policy—is deducted from refunds if a customer opts to return an item. We completely understand that this may come as a surprise, and we regret any misunderstanding.
As for our fulfillment process, while our items are shipped internationally, we hold our products to high standards and take all feedback seriously.
Once again, we’re truly sorry you felt disappointed by your experience. If there’s anything more we can do, please don’t hesitate to get in touch directly—we’d still love the opportunity to regain your trust.
I’m a H cup and amazed
I’m a H cup and this bra is so comfortable. I struggle with wired bra’s as the wire is always the wrong shape for my body and either cuts into my breast tissue or arm pit. The adjustable straps make a huge difference from the usual crop top style pull on bras I’ve tried. 10/10
19 mei 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hello Jen!
Thank you so much for your wonderful review! 🌟 We're absolutely thrilled to hear that our bra has been such a comfortable fit for you—especially as someone who usually struggles with wired bras. It means a lot to know that the adjustable straps and wire-free design are making a real difference.
Your 10/10 feedback truly made our day! 💖 If you ever need anything or have questions about other styles, we’re always here to help. Thanks again for your support!
Low expectation, slow delivery but ok
After reading the other reviews here I was worried, especially when delivery took 10 days and came from a Chinese distribution center. My expectations were low. The bras aren't cheap, so was hoping i hadn't been ripped off. But the 2 bras have now arrived are reasonably comfortable, maybe come up a bit small. Quality seems ok, but time will tell.
22 mei 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi Stephannie,
Thank you so much for your honest review and for giving us a chance!
We understand your initial concerns, especially with delivery times and where the package was shipped from—it’s completely valid to be cautious. We're glad to hear that the bras arrived and that you found them reasonably comfortable and of acceptable quality so far. We appreciate your feedback about the sizing as well, and we’ll continue working on improving both our fit guide and product descriptions to ensure better accuracy.
If you have any questions or if the fit isn't quite right, feel free to reach out—we’re happy to help with size exchanges or any other concerns. Thanks again for your support and for taking the time to share your experience!
Exchange process was great.
I ordered two bras and they arrived quickly. I found them to be as advertised and very comfortable. Unfortunately they were a bit too big. I emailed regarding a return and they were happy to do so. Customer service was prompt and everything went smoothly. I didn't have to return the ones that were too big, I just passed them on to a friend. As far as fitting like the multiple ads I have seen...I wasn't expecting a wireless bra to fit like a wired one so I wasn't disappointed when these didn't. They fit as expected. These are very comfortable and do the job well.
12 mei 2025
Review zonder uitnodiging
The best Bra I have ever had
After years of uncomfortable bras that cause rashes and soreness and just so uncomfortable; I now have found the right bra for me.
They are so comfortable the fastener at the back makes them so easy to put on and the removable breast pads means that you wash and dry them quickly ready fast.
Believe me you won't be sorry if you choose these bras the are liberating.
8 mei 2025
Review zonder uitnodiging
Very disappointed with these bras
What a disappointment! I've seen countless ads, featuring ordinary women showing the bras as being comfortable, and very stretchy so that the bra cups expand to fit you, with the centre seam sitting against your body, thereby giving separation and avoiding the dreaded 'uniboob'.
I ordered two bras in two different sizes, and although they are fine size-wise, neither of them sits against my chest in the middle. There is zero separation, so I ended up with the uniboob I was trying to avoid. I can't be bothered to return them, so I will wear them when I'm not seeing anyone because I wouldn't want anyone to witness the awful shape these bras give me! They are comfortable and the straps are fine, which is amazing given how thin they are, but the resulting shape is awful. Worse than any of the non-underwired 'comfort' bras I've bought before. For me, these have been a waste of money. Such a pity as they promised far more than they delivered.
26 april 2025
Review zonder uitnodiging
They don’t even deserve one star - AVOID!!
They don’t even deserve one star. Goods are cheaply made and drop-shipped. They say that they are a London based company, but goods come from China and returns are sent to a warehouse in Sheffield that deals with multiple companies returns. They are not the bras advertised, they are a cheap imitation, and when you try to return them you are met with obstacle after obstacle. Company is a scam. I finally managed to get a 75% refund, but they refused to refund me in full. Even though I am legally entitled to that. I had to pay to return them, fully tracked. And they kept £10 of my original purchase cost for their ‘international shipping’ costs which according to them I am liable for, even though this is not mentioned in their policy, only that they ‘may’ charge you. So in theory, if every single person that bought these bras returned them this company would keep £10 per person, have all their crappy stock back, but still make a good profit! I’m sure this must be illegal! I also do not believe any of the good reviews on here are honest. According to their ads on Instagram they have 1,500 happy customers, but yet no likes or comments on Instagram. Where are all these happy people then?
I cannot stress enough that this is a scam company selling very cheap goods for inflated prices with false advertising.
13 maart 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi Jean,
Thank you for taking the time to share your experience, and I’m truly sorry to hear how disappointing and frustrating this has been for you.
I completely understand your concerns and sincerely apologize for the trouble you’ve encountered — from the product not meeting your expectations to the return process not feeling as straightforward as it should have been. We genuinely regret that your experience did not reflect the standard we strive to uphold.
While our products are designed and quality-checked by our team, we do work with global partners for fulfillment, which helps us serve customers in different regions more efficiently. I’m sorry if this wasn’t made clear in our communications.
Regarding the shipping deduction, I hear your frustration. Our refund policy does mention that original international shipping costs may be deducted from refunds in certain cases — particularly for returns due to preference or fit — but I completely understand how this could feel unexpected, and your feedback is being taken seriously. We are actively reviewing how we can make this part of our process clearer moving forward.
Please know we never intend to make returns difficult or misleading — customer satisfaction is incredibly important to us, and I’m sorry you were left feeling otherwise.
If there’s anything else I can do to make this right, I’m here to help.
Good fit
Good fit, very supportive- true to size as recommended on site size guide. I never wear wired bras or bras with back fasteners as I find they pinch and are very uncomfortable- this is one of the best wireless I’ve tried. Shipping a little slow otherwise all good
15 april 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi Claire!
Thank you so much for your kind review and for giving our wireless bra a try! We're so happy to hear that the fit and support met your expectations — and even more thrilled that it’s one of the best wireless bras you've tried! 💖
We really appreciate your honest feedback about the shipping time. We're always working on improving our delivery process, and your note helps us know where we can do better.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your support — it truly means a lot to us!
Very comfortable
I ordered to of the non-underwire bras. I love them. They give me the support i need and are comfortable. I wear it everyday. I'm excited to try their other bras as well. I can't comment on customer service because i didn't have to contact them, but the company has reached out to say they are happy i am happy with the bras.
16 december 2024
Review zonder uitnodiging
Antwoord van Modaracare
Thank you so much for your wonderful review, Ashley! We're thrilled to hear that you love the non-underwire bras and that they provide the support and comfort you need. It’s great to know they’ve become a part of your everyday wear!
We’re also excited to hear that you’re eager to try our other bras. We’re always here if you have any questions or need recommendations.
Thank you again for your kind words, and we appreciate you taking the time to share your experience!
Bras not as described, won’t refund!
The bras were NOT as described so I returned them. What followed was a lengthy email exchange where they denied false advertising, offered me a different size which I did not want, refused to give me a refund, finally agreed to a PARTIAL refund minus ten quid shipping (? I paid to have it shipped tracked and recorded) and now they have the bras and have still not refunded my money because I have to prove I sent it. No retailer has ever before needed proof of posting to give a refund.
They have the bras AND my money.
Avoid!!!!!
13 maart 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi Sophie,
We sincerely apologize for the frustration and inconvenience you’ve experienced. We always aim to provide clear product descriptions and a smooth customer experience, and it’s concerning to hear that we did not meet your expectations.
We understand your frustration with the refund process. As part of our return policy, we have clearly instructed customers to provide the return tracking number and photo proof of the returned package. This allows us to easily check the status of your return once it arrives and ensures we can update our records to monitor its progress.
To assist you in resolving this, we’ve kindly requested the return tracking number from the beginning so we can proceed with processing your refund promptly. We truly appreciate your cooperation in this matter.
I would like to personally review your case and ensure that we move forward with a fair resolution. Please feel free to reach out to us directly with any additional details, and we will make sure this is sorted out promptly.
Thank you for your feedback, and again, we sincerely apologize for any inconvenience caused.
The customer service was exceptional
The customer service was exceptional
I bought 2 bras that where 1 size to small I emailed them to ask for return address so I could change to the next size was emailed back saying they would replace mine at no charge to me and I could keep the others to pass on to someone that they would fit.
I have now got my new size and they feel amazing I will definitely be buying some more in every color that they have super comfortable I couldn’t be happier
26 maart 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hello Dianne,
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you’re loving your new bras and that our team could assist you seamlessly. Your support means the world to us, and we can’t wait to have you back for more colors! 💕
Enjoy the comfort, and thanks again for being a valued customer! 😊
This place is a scam and should be…
This place is a scam and should be illegal to advertise on Meta! I fell for an ad and ordered two bras. They never arrived. They came from China. I did a charge back on my credit card when customer support kept asking me for CREEPY stuff, like a picture of my front door (so they can scam others most likely!) This place should be illegal
8 maart 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi Rebekah,
We sincerely apologize for your experience and any frustration this has caused. Please know that we are a legitimate business, and our goal is always to provide quality products and excellent service to our customers.
Regarding your order, we deeply regret that it was not delivered successfully. When investigating lost or missing packages, we follow standard procedures recommended by courier services, which sometimes include requesting proof of delivery location to help resolve disputes with the carrier. We understand your concerns and never intend to make our customers uncomfortable.
We'd love to resolve this issue for you. If you'd be willing to help us, we’d be happy to look into it further and find the best possible resolution.
Again, we sincerely apologize and appreciate your time.
I wish I had read the reviews before…
I wish I had read the reviews before falling for this scam.
I ordered two bras, both larger than the recommended size. They are ridiculously small. The fabric is horrific. They are made in china and priced up in a lovely shiny website.
They advertise a 30 day money back guarantee and they are currently trying to deny me a refund because they apparently don’t refund for wrong sizing.
10 maart 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hello there,
We’re truly sorry to hear about your experience and appreciate your feedback. We understand how frustrating sizing issues can be. As outlined in our policy, we typically offer an exchange for sizing concerns, while refunds are provided in cases where items are incorrect, defective, or damaged.
We want to assure you that we are a small business committed to customer satisfaction, and we do not scam our customers. Our goal is to provide quality products and ensure that every customer has the best possible experience. We appreciate your feedback and are always looking to improve our processes to better serve our customers. If there's anything further we can do to resolve this matter for you, please don’t hesitate to reach out.
Bad quality and worse customer service
Quality is bad (cheap clearly drop shipped bras), won't accept any returns and make you pay shopping for an exchange.
Customer service is absolutely abismal.
21 februari 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi Carmel,
We’re sorry to hear that your experience didn’t meet expectations. We strive to provide quality products and excellent customer service, and we regret any disappointment.
Regarding returns and exchanges, our policy is designed to ensure fair resolutions, and we do offer exchanges for sizing issues. However, we understand that every situation is unique.
We truly appreciate your feedback and the chance to improve.
If I could give no stars I would
If I could give no stars I would.
Terrible quality, terrible fit, miss information on sizing and expectations.
Worst wireless bra I have tried.
Company doing everything thing it can to weasel out of a refund even though it is miss sold so sizing is completely wrong so not fit for purpose and basically a scam - advise you to buy one thing that is never going to fit then say you can’t get a refund because you have an issue with sizing ?!? Such a scam.
14 februari 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hi there,
We sincerely regret that your experience did not meet expectations. Our goal is to provide accurate sizing guidance and high-quality products, and we apologize for any inconvenience this may have caused.
As part of our policy, we offer exchanges for sizing issues to help ensure the best fit. However, we completely understand your concerns and would love the opportunity to assist you further. Please feel free to reach out to our team at info@modaracare.com, and we will do our best to find a suitable resolution.
Your feedback is truly appreciated, and we value the opportunity to improve.
Comfort, fit and support
I never thought I’d find a comfortable, well fitting bra that also gives great support, but these do all of that. I have four bras from this company now, and I love them.
28 januari 2025
Review zonder uitnodiging
Antwoord van Modaracare
Hello Alison,
Thank you so much for your kind words! We're thrilled to hear that you've found the perfect combination of comfort, fit, and support in our bras. It means the world to us that you love them enough to add more to your collection! 💕
We truly appreciate your support and look forward to providing you with more pieces you love in the future. 😊
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