Monarch Transport Group Inc Reviews 

Do not do business with Monarch Transpirt, scheduled pickup, paid deposit required,however on day of pickup Monarch called with new price from original $690.00 to additional $1,000.00, advised price too high and Transport was cancelled by Monarch with guaranteed deposit will not be charged until pickup that never occurred; discovered my credit card was charged day of cancellation, Icalled to obtain credit and now being left on hold fir about 20 minutes, called back and now being ghosted, called back 3 times straight to voicemail then I sent text messages that was ignored.

This company is borderline completely fraudulent, I would highly recommend you all steer away immediately.

Their communication is a 2/10 at best, their ploy is to oversell you on delivery timelines and then tell you that you can pay double the initial quote to get it delivered a day or two after your multiple day delays.

Then when they fail to provide you with the service they sold you on they charge you a 150$ cancellation fee. This is a complete scam service that brand bids on Google for competitor sites to be top on advertising.

They are a contracting agency they attempts to find drivers but portrays themselves as a transport group

Believe it or not, their truck caught fire and burned the vehicle.

As agreed our vehicle was delivered on time in excellent condition. I really appreciate your friendly & prompt customer service. No doubt you all deserve 5 + Stars. Kudos !.

We are pleased to inform you that your vehicle shipment with Monarch Transport Group Inc. is scheduled for 6/08/2026. Our team is working to ensure a smooth and timely pickup.
Your Carrier Information: * Name: JETTCO INC Driver Name: *** *
Driver's Phone: *** * Estimated Pickup Date: 6/5/2026
Estimated Delivery Date: 6/8/2026

My 1987 Honda Hurricane left origin in operation when it got to destination there was damage to the gas tank (huge dent) the fairings were scratched the leather seat was stretched out and wrinkles and the brake calipers were no longer bolted to the bike they were hanging from the brake line. Because this is a classic we are having a lot of trouble finding someone to fix the body damage and mechanical issues. My motorcycle no longer runs as of now

The delivery was a day earlier than expected. Well organized and the car was well handled. I highly recmnend their service.

Great communication and superfast shipping, my motorcycle arrived in 2 days (800 miles) and without a scratch and a very reasonable rate. Brady Spegal is your guy, he did a fantastic job putting everything together

I wish I read the reviews before I hired this company. My initial conversation with Jennifer Garza. She was very pleasant. And gave me a nice professional quote with their letterhead and on the contract and I Agreed to it. I I had a scheduled pick up date and a delivery date The pick up date went by and I heard from no one I finally was able to get someone on the phone and it was not Jennifer Garza, which I’ve been trying to reach. She does not return phone calls or reply to emails ever very very unprofessional so they said they were working on getting another driver because the initial one backed out so then I got a text in an email stating that the new price is $370 more than the original one with no explanation again couldn’t get Jennifer Garza on the phone at all ever always in a meeting always on the phone always an excuse from someone else with the Net company if you can get them on the phone. Poor communication with the driver he had no information as to where to go to pick up my vehicle and did not have my address to where to deliver my vehicle and have to finally getting in touch with the driver directly. We got that issue worked out I would never use this company ever again. They are very unprofessional and don’t have the common decency to return a phone call or reply to an email I felt I should not have to pay the additional cost that should’ve been on them, but I cannot get them on the phone to dispute it if I could give zero stars or negative stars I would.

Communication between team members, transport drivers and customers is minimal at best. Unable to meet quoted price and ended up paying more than quoted. I don't have a lot of experience at hiring transport companies but would say you need a lot a patience and time cannot be factor. If you're not in a hurry and ready to pay a bit more than quoted this is a decent option.

Picked up on time. Answered all my text during transport. Delivered my can am with no damage. Great carrier, I will use again.

They gave quote, for $900. Waited four days they called me and told me that they were going to raise the price by $2400 making the price $3400dollars absolutely outrageous.Then, they charge my card $155 for a convenience fee beware very unworthy company

Right on time and quick delivery to destination

There was a total lack of communication from the driver. Messages from Monarch stated I would be notified when it was picked up and get ongoing status updates. I never knew when it was picked up or even if it was picked up. Had no idea what was going on until a day after it was supposed to be delivered and it just showed up. And with a dead battery.

All the Monarch team was always very helpful but the drivers weren’t first driver apparently cancelled last minute with no warning or explanation the driver that actually made the trip didn’t seem to speak English and I had to call him for a pick up time and i had too call him to see if he delivered and my seat was on the floor of the side by side and when I asked him what happened he replied everything was delivered correctly but that was clearly not the case and he has yet to answer me after that.

I contacted Monarch based on a Google search without knowing of the company. They quickly responded with a quote which was competitive with others. I was contacted quickly to see if I had any questions. The bid went out and awarded. Monarch verified the insurance coverage. The vehicle was picked up on time and arrived as expected in two days. I have only positive things to say about my experience.

Great price exactly what I was hoping for.
Great pickup and great delivery of my motorcycle
A+ Will use in the future.
Thanks Monarch
M😊

I had unlimited help getting a quote and then couldn’t get a hold of anyone as my car took far longer than planned. The company contracted was very difficult to get in contact with as well and didn’t speak a ton of English. I double checked in the quote to make sure it wouldn’t jump up when I paid and then monarch raised it 400$ because they said the contracted company ultimately decides the price. Gratefully my car made it but the communication from monarch was very poor after they got paid.

Car was picked up late and the price I was charged was $800 more than quoted.

Great service! The staff was very helpful. Got my bike picked up and delivered fast and on time. I recommend Monarch.

This was a experience I wouldn’t forget
I was given a quote of 579 with a message stating I wouldn’t be no extra fees no extra tax once I booked I was told it would earliest Sunday pick I still expected maybe Monday but instead got it Tuesday and luckily I was able to get a job Monday and not miss my interview Tuesday but the worst part was I was charged 823 instead of 579 and then the carrier said since I packed clothes in my car it would be 200 more dollars . I only chose this company because U-Haul was charging me 1,000 to rent a truck and attachments to transport my own car and I ended paying monarch 1000 plus the rental truck I got thinking I was saving money if your a business hold your word don’t sucker people only reason I still paid was because I no choice my car was in Indiana and I moved Alabama thinking everything was ok so no choice but negative zero for this company