Montana West World Reviews 

1.187
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Love the mystery boxes! Such a variety of styles, colors and sizes .. something to go with any outfit or function! They are great quality bags and packaged so well! Arrived quickly! Have ordered m... Toon meer

Beoordeeld met 5 van de 5 sterren

This is the first time I pre-ordered a product, so I was a bit hesitant, but Montana West World kept me well informed of the production timeline and shipping. The cat carrier exceeded my expectations,... Toon meer

Beoordeeld met 5 van de 5 sterren

UPDATE: Customer Service reached out and were super friendly and professional. A new order was IMMEDIATELY sent out and received it w/in 2 days! Thank you Montana West for making this right! Order... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Received a “rate your bag” request before my bags tracking has even been updated to shipped(still shows it hasn't shipped). How does one rate something they've yet to receive? Try again once you updat... Toon meer

Bedrijfsgegevens

  1. Cowboykledingwinkel
  2. Tassenwinkel
  3. Koffer- en tassenwinkel
  4. Kledingwinkel
  5. Handtassenwinkel
  6. Sieradenwinkel

Geschreven door het bedrijf

MONTANA WEST specializes in offering Western-style apparel and women's handbags. Our mission is to capture the essence of American Western culture and translate it into fashionable designs and premium-quality products. As leaders in Western fashion, we offer a diverse range of styles and trends to suit the needs and preferences of our customers. Our apparel and handbag collections seamlessly blend traditional Western elements with modern design concepts, resulting in unique and appealing products. Whether it's classic cowboy-inspired outfits or trendy Western accessories, we strive to showcase the charm and allure of Western life in every detail. At MONTANA WEST, we prioritize both design and quality. We use only the finest materials and employ exquisite craftsmanship to ensure that each item is not only stylish but also durable and long-lasting. As a brand dedicated to Western fashion, we are committed to providing our customers with exceptional products and outstanding service. Through our offerings, we aim to celebrate and promote the rich heritage of Western culture while empowering individuals to express their personal style with confidence.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,1

Alle reviews

(1.187)

839 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

I have two orders

I have two orders . I received some of a order. What I received and what it showed I ordered was not the same . I'm greatly disappointed. I ordered wallets. That's not what received. And if it was purses. I'm greatly disappointed. What I read was just outstanding. But so far that's not how I feel. Honestly if I ever receive all my orders. I sure hope I feel better than I do now.

20 april 2026
Review zonder uitnodiging
Logo Montana West World

Antwoord van Montana West World

Dear Customer,

Thank you for reaching out and sharing your concerns with us.

I am truly sorry to learn that the items you received did not match what you ordered, and that you are feeling disappointed. This is certainly not the experience we want any customer to have. Please accept our sincerest apologies for the confusion and frustration this has caused you.

Your satisfaction is our greatest goal, and we deeply regret that we have fallen short of your expectations in this instance.

To help us resolve this matter as quickly and accurately as possible, could you kindly provide your order details and a brief description of the items you received versus what you expected? Please send this information to our support email address:

support@montana-west.com

Once we have your order information, our support team will investigate immediately and work to make things right for you.

Thank you for your patience and understanding. We truly hope to have the opportunity to restore your confidence in us.

Beoordeeld met 3 van de 5 sterren

There was confusion from the start

There was confusion from the start. Double charge for shipping,whish was corrected as soon as I let them know I ordered. Then the tracking showed my order as completed, impossible because it had only been a couple of days. Finally showed when it was "in transit". Got the package today, so excited to see what was in it, imagine my chargine when both "mystery" wallets are identical!

18 april 2026
Review zonder uitnodiging
Logo Montana West World

Antwoord van Montana West World

Dear Customer,

We are truly sorry for the frustrating experience you’ve had with your order. This is far from the service we aim to provide, and we sincerely apologize for all the inconvenience caused.

To assist you promptly and resolve this properly, please contact our support team at support@montana-west.com with your order number and relevant details. We will look into this urgently and provide a satisfactory solution for you.

Thank you for your patience and understanding.

Beoordeeld met 4 van de 5 sterren

Mystery Box ur an style

I ordered the 2 bag mystery Box! The bags are pretty however a little smaller than I anticipated but I understand the bags are chosen at random! Anyways I do like the bags and cant wait to use them! I got one specifically that I cant wait to use while traveling as it has slots for my cards so I don’t have to lug around my wallet!

11 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time Mystery Purchase

First time trying the mystery bag order. Over the moon pleased with the products received! Got a fun fringed leather crossbody/ waist bag AND a blue leather cow print mini pack. Will most definitely order again! Thank you for a great product!

11 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very satisfied with my Wonderful Mystery Boxes!

Very satisfied with my Mystery Boxes. I received my delivery very quickly to Texas. I will continue to order the Mystery Boxes. They are so much Fun! I am gifting them to my family. We give each other a nice decorated box full of special items to each other when we meet. Then refill it and return it next time at a gathering. It is a special tradition we have been doing for awhile. They are going to love and enjoy these purses, wristlets, wallets! Thank you for making this a wonderful shopping experience.
Dottie Jones

9 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

This was my 2nd Mystery Order

This was my 2nd Mystery Order
I ordered 2×3 Bag and 1×3 Wallet
All were very nice but one wallet was more like a flat make up bag and most of the bags were baby backpacks you know like a 3 to 8 year old would wear but will gift them out just would like something more for a 62 year old like myself.... lol but all and all fantastic price for very nice quality items will definitely Order more.

28 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I pre ordered a purse for my mom for…

I pre ordered a purse for my mom for her birthday and it said it would ship the end of February. I've contacted them and they told me it would ship the first week of March. I finally got my package but the purse and the package were both damaged. I tried to return it but never got a response back from customer service. I'm so disappointed that I didn't have a gift for my mom since I used the last of my money at the time to get her the purse.

16 maart 2026
Review zonder uitnodiging
Logo Montana West World

Antwoord van Montana West World

Dear Customer,

We are deeply sorry for the pre-order delay, the damaged purse and packaging, and the complete lack of response from our customer service. We understand how heartbreaking this was, especially as you missed your mom’s birthday gift.

To resolve this immediately, could you please provide your order number? We will prioritize your case and arrange for a full replacement or refund. A dedicated customer service agent will contact you within 24 hours to ensure this is handled properly.

We sincerely apologize for failing you and are committed to making it right.

Sincerely

Beoordeeld met 2 van de 5 sterren

After receiving my bag that I only…

After receiving my bag that I only carried twice I noticed the seam was not attached and I called but never heard back to see about exchanging it so that was a bit upsetting and I even sent pictures as requested from the customer service representative and didn't get any response so I'm stuck with a bag with the seam torn

31 januari 2026
Logo Montana West World

Antwoord van Montana West World

Dear Customer,

We sincerely apologize for the damaged seam on your bag and for the lack of follow-up after you provided the requested photos. This is not the level of service we intend to provide.

To resolve this immediately, we will send you a brand new replacement bag at no cost. You do not need to return the damaged one.

A dedicated customer service agent has been assigned to your case and will contact you within 24 hours to confirm your shipping address and provide tracking details for the replacement.

We deeply regret this experience and thank you for your patience.

Sincerely

Beoordeeld met 5 van de 5 sterren

Another amazing Montana West Bag!

This is one of 50+ Montana West bags I have now and it's amazing. Their entire Wrangler, Montana West, and Trinity Ranch bags are top notch and affordable. I love the mystery bag and wallet options too. This bag is definitely one of my favorites.

27 maart 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

4 set Mystery Bag

I purchased the 4 set Mystery Bag.

The negative: All 4 are crossbody bags and are the same exact style and size, not varied, just different colors. I expected a mix of styles, not duplicates. I would never buy 4 bags that are all the same style.

The positive: The quality and craftsmanship is very nice.

Due to them sending all the same exact style of bag, sadly, I will no longer purchase the mystery bags.

29 maart 2026
Review zonder uitnodiging
Logo Montana West World

Antwoord van Montana West World

Dear Customer,

Thank you very much for taking the time to share your detailed experience with our 4‑set Mystery Bag.

I am truly sorry to hear that all four bags you received are the same style and size, with only the colors being different. I completely understand your disappointment. Please accept our sincere apologies for the frustration this has caused you.

At the same time, I greatly appreciate your kind words about the quality and craftsmanship of the bags. It means a lot to us that you acknowledged the positive side, even though the overall experience fell short of your expectations.

Your feedback is extremely valuable, and we have taken it seriously. We will review our mystery bag selection process to ensure future offerings provide the variety customers expect.

Thank you again for your honesty and for giving us the opportunity to improve. We truly appreciate your understanding and hope we can serve you better in the future.

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