Moon Boot Reviews 

Bought first pair of moon boots in November. Less than two months later the sole has detached. Moon boot claims it is user error and want replace. Come on. Never have I experienced the sole to come off when they basically are new. Bad customer service. Go to another brand.

Un peu retissant au vu des avis mais plutôt bien ! Livraison rapide, je chausse du 38 et ai pris du 39/41 et je ne regrette pas, elles tiennent bien chaud, entourent bien mon pied et peut mettre de grosses chaussettes sans gêne. De belles boots, qui pourrait être mieux fini mais bien. Vous n’allez pas faire de la randonnée avec, c’est pour l’esthétique et non pour gravir des montagnes :)
J’en voulais depuis un moment et suis très ravi de mon achat !

Ne jamais acheter cette marque totalement inconfortable !Elles ne sont pas adaptées sur un sol glissant .
Ne pas faire confiance non plus à ces sites en ligne !

SVINDEL! Bestilte moonboots i desember, de trakk meg for 1030kr. Nå er vi i februar, ikke fått noe støvler eller mail. Og det er ikke mulig å få tak i de.

Tout d’abord , il faut savoir qu’il y a des frais de CB car la banque est en Angleterre .
Ensuite les moonboots sont très inconfortables . En cas de retour, les frais d’expédition ne sont pas remboursés.

scammers. Despite clarifying that the boots were only tried on indoors with tightened laces for fitting purposes, my return was inexplicably rejected, citing damage caused by pulling the laces too tightly.... I find it preposterous that a pair of children's boots would be so fragile that pulling the laces could cause irreparable damage.

The decision to reject the return on these grounds is both unfounded and unacceptable. The boots were purchased for my child, and it is common practice to tighten laces to assess the fit. It is not reasonable to expect a customer to evaluate the appropriateness of footwear without making necessary adjustments such as tightening the laces.

Recent communication implies that the rejection is based on the belief that the laces are purely for aesthetic purposes. This perspective is not only inaccurate but also contradicts the functionality of the laces in securing proper fitting.

I would give zero stars if possible. DO NOT PURCHASE FROM THIS COMPANY! Use a different website if you really want a pair. Ordered boots November 2023, and I returned them one week later. I have sent numerous emails inquiring the status of my return. Excuse after excuse. Today I received an email stating that the state of the shoes does not align with their return standards. I never once wore the shoes. Didn’t even take them out of the box because I didn’t like the style in person. Called customer service to dispute their claim. The representative was extremely rude and disrespectful. No refund and they have the shoes. How is this not theft?

Scam scam scam!!! Ordered 2 pair of moonboots for Christmas for gifts to my daughters. The item wad returned to sender before it went out of the country. They responded to my mail and said they had sendt the item again. All well this far... The package arrived yesterday, only it wasnt 2 pair of boots, but a tint package with a cartiercopy ring.... The respons this time was that i would get 30% of the next order🤣🤣🤣..... The 1 star is only for responding my mails.

Commande passée le 29/11, colis jamais reçu car les options de livraisons sont incompatibles avec une activité professionnelle + le livreur qui ne prends pas en compte les instructions.

Nous sommes actuellement le 28/12 et le colis n'avance plus depuis le 13/12, le service client refuse de m'apporter une solution, ils disent sans cesse qu'ils doivent voir avec DHL pour me rembourser et quand je contacte DHL par moi même ils m'indiquent qu'ils n'ont aucun contact avec Moon Boots, c'est ridicule

Scandalous, bought a pair of boots as Christmas present for £190. Postage was not included so I paid £10 on top. This was on the 7th of December.
They never sent the order out only after I chased them almost a week after paying. On the 27th of December I am still waiting, of course this has not been a Christmas present now. All they have done is refunded the £10 postage so I was robbed £190 and my reputation as a partner as I could not afford another Christmas present! Thank you MoonBoot!

Don’t bye anything from this website they totally scammers I never got my boot I order them on December 3 and I haven’t got them yet I email them and is like is not there email they never answer me people don’t let this website get u scam u will never see your money back or ur items is better to pay the original price this website is not probably fake boots is to make pay for something that real and not fake like there website so watch it people with this fake and scammers like I said ya won’t see ya money or items

Ganz schlechter Kundenservice! Und eine super schlechte Qualität von angeblich wetterfesten Schuhen! Bei so eine großen Unternehmen, was für Qualität steht, hätte ich einen anderen Kundenservice erwartet!

Den dårligste og verste kvalitet jeg har opplevd i sko. Ble ødelagt etter to måneder. Hull i sålen da ble helt vått inni og ingen måte å rense dem. De er laget av isopor og svamp og trekt i materiell, bare tull.

I contacted their customer service team to notify that due to illness I was unable to return 1 item within their returns period. I asked for a grace period due to uncontrollable circumstances and they refused. Not a very human or considerate way to treat a loyal customer (I had ordered multiple items and just wanted to wanted to return 1 item).

Refusing to give me a refund after I bought two pairs to try on at home. They’re saying one pair doesn’t meet their return requirements. I tried them on at home and I only tried one shoe on, since I felt they were over priced and cheap I didn’t even bother to try on the other shoe. Because I dare try the shoe on in the comfort Of my home they’re saying they’re used and refuse to refund me. Lucky the bank has now dealt with this. And they keep trying ti send the shoe back ti me and I refuse to accept it. Absolute SCAM of a company DO NOT BUY! - and if you do, absolutely do not buy direct from moon boot website

This is a scam you CANNOT return your item. Be careful! I ordered an oversized boot. So i just tried them 2 min and ordered another one. I sent the first ones back and they are telling me this is not refundable!!
They are scammers i am calling my bank!

The amount of times I've removed myself from their mail list to only still get rubbish from them. I can only conclude they're a spam company operating illegally given it's illegal to spam people, and moreso to then not remove people from lists by request.

Ware ist nie angekommen. Der Status ist auch nach 6 Wochen noch gleich „Versandlabel wurde erstellt, Ware aber nicht übergeben“
Nach mehrfachen Widerrruf wurde immer behauptet, dass dies nicht mehr möglich wäre. Letztlich hatte ich Glück, dass ich über Paypal gezahlt habe und der Käuferschutz zu meinen Gunsten entschieden hat.
Ich denke hier sind Betrüger am Werk!

They will claim you have worn them when you havnt to avoid giving you a refund! SCAM of a company

two orders were returned, one was collected one was dropped off at a collection and both refunds have not been issued. was not given a receipt for either returned messaged several times and no reply. deeply concerning now!