Moorcroft Beds Reviews 

258
•
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Has this company closed down? I am trying to contact them regarding my sinking bed but can’t find their website, I am going to repot this page as scam.

Beoordeeld met 5 van de 5 sterren

Was initially anxious after ordering 2x king size beds and reading past reviews. However beds can promptly and delivery driver was lovely. We decided we wanted to exchange 1x bed due to colour prefe... Toon meer

Beoordeeld met 5 van de 5 sterren

Please do not listen to these bad reviews! Ordered my bed last week! The communication was fine I emailed and was able to get through to someone who reassured me because I was panicking because of t... Toon meer

Beoordeeld met 5 van de 5 sterren

We adore our bed. We got a mattress elsewhere. The delivery was on time and drivers were extremely moany and unhelpful and having to hire a builder to redeliver the bed into the bedroom was somewhat f... Toon meer

Bedrijfsgegevens

  1. Beddenwinkel

Geschreven door het bedrijf

Moorcroft Beds Limited offers a collection of bed frames that are proudly made in our very own factory in Batley, West Yorkshire. The collection features high-quality craftsmanship and materials, ensuring durability and comfort for the user. With a range of styles and finishes available, customers can find the perfect bed frame to suit their needs and interior design preferences. As a local manufacturer, Moorcroft Beds Limited is committed to supporting the British economy and providing jobs in the local community.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

258 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,7

Alle reviews

(258)

132 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Bed is great and as described/pictured…

Bed is great and as described/pictured however delivery driver not very helpful. Just left at bottom of my stairs and was unable to close door. No attempt to help manoeuvre in to enable me to close door.

19 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend

Our bed arrived very quickly and is exactly what we were looking for. The delivery man was so helpful and brought each heavy box into the house for us which was highly appreciated. The bed is stunning and such a bargain for the quality! Couldn’t recommend enough and I have advised all of my friends to purchase from Moorcroft Beds!

1 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing bed very happy

I was panicking ordering a bed offline but had no reason too. Great quality bed and looks amazing in my bedroom. Very happy! 👌

4 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great experience, I’ll be back!

As well as being the most reasonably priced out there, we found that Moorcroft Beds were very accommodating. We had a change of heart when it came to the colour of our bed and without any fuss or hassle this was accommodated for, so thank you. The bed is sturdy and strong and came with good quality fittings.

19 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good purchase

Was initially anxious after ordering 2x king size beds and reading past reviews. However beds can promptly and delivery driver was lovely. We decided we wanted to exchange 1x bed due to colour preference, we were able to get in contact with the company who arranged prompt exchange of the bed and were very grateful for this.

Thank you Moor Croft beds. We would recommend this company.

19 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy with my purchase

Very happy with my purchase, my daughter love her beautiful house bunk bed ❤️ Thank you Moorcroft Beds for this beautiful, quality bunk bed! ❤️

19 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy with this bed

Very happy with this bed! It looks super luxurious and high quality, great value for money and seems high quality so hoping these will last for many years. Would definitely recommend and use again!

19 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't waste your time

This company have taken my money for a sample fabric and no acknowledgement of order, email address fails, I don't believe this is a legitimate company, beware!

19 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

ABSOLUTELEY AVOID THIS COMPANY AT ALL…

ABSOLUTELEY AVOID THIS COMPANY AT ALL COSTS. Bed delivery appointments missed twice, pieces missing and wrong size when it arrived, not straight when put together, and generally poor quality. Aftercare has been even worse with delays in collecting the bed, ignoring emails and phone calls and have still not refunded me 5 days after eventually collecting it. Now in discussion with credit card company to effect a chargeback claim

28 december 2025
Review zonder uitnodiging
Logo Moorcroft Beds

Antwoord van Moorcroft Beds

We’re sorry to read this review, however we must clarify a number of inaccuracies.

We were in regular contact with you throughout, both via email and telephone, regarding delivery, missing parts, and the subsequent collection. While there were regrettable delays caused due to your availability these were communicated to you at each stage, not ignored.

The bed was successfully collected, and a full refund has already been processed. Any suggestion that no refund has been issued is therefore incorrect. Depending on your card provider, it can take several working days for refunded funds to appear back in your account, which is outside of our control and something we also explained during our correspondence.

We always aim to resolve issues fairly and in line with consumer legislation, and in this case we did exactly that. We regret that despite this, you remain dissatisfied, but we do not accept the claim that we failed to communicate or withheld a refund.

If you have any further questions regarding the refund processing time, we recommend checking directly with your card provider.

Beoordeeld met 4 van de 5 sterren

Very pleased

We ordered our bed in November, after a small issue with the headboard it was quickly rectified and replaced, Danny was very helpful with the customer service, I would recommend

15 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a great and reliable company

What a great and reliable company. Deliveries were delivered on time. We had a small issue with one of the beds and issue was resolved in super quick time. i would highly recommend using this company for your beds. Excellent customer service and so professional.
Thanks

10 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Warning!

Warning!! Do not buy a bed from this company first bed come the head bored and sides didn’t match up they replayed it with a second bed and the man set this one up he had to move the holes to make the bed match up (still wasn’t perfect match) but I thought it will do only one of the sides had a rip he said he would have to come back with a replacement side,, another week later a different man brought the replacement side but said he couldn’t set this up as he didn’t know how to which was no good as I wasn’t able to move the holes/screws to match they said they would have to send someone else, the second time they turned up they didn’t tell me and I was on my way out to a hospital appointment so they had to arrange a third time a week later, a man turned up to do this went and had a look an informed me he couldn’t do it as he needed two men to do it and was on his own,, a forth time was arranged for today by email I have proof I waited in all day and called around 4 to see where they was to be told I wasn’t down for today,, I have now told them to pick the bed up and want a full refund to which they have now said Saturday which is going to leave us sleeping on a mattress till we can find a new bed right on top of Xmas!!!

9 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad customer service

Bed arrived on the Saturday but they forgot the mattress,got told I had no option but to wait til Tuesday,Tuesday came and I got a call saying it won’t be til Thursday.I had to chase them for an update,they wasn’t sorry.real shame as the bed and mattress are really lovely just their customer service let them down,still waiting for £50 compensation that I was told I would get when the mattress is delivered.

22 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Damaged Bed, No Fittings and Disgraceful customer service

My bed arrived damaged, with small tears and black marks on several pieces (it is cream so these were very obvious). It also came with very few screws and no instructions. I contacted the company 6 times to ask for a refund, or a new bed, or just the correct fittings and one piece (the most damaged) replacing- still I received nothing. Then the company has the cheek to email asking me to review them on Trustpilot? I cant recommend avoiding this company enough. I still have a guest bedroom with a half built, worn looking bed in it.

10 januari 2025
Review zonder uitnodiging

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