Moorcroft Beds Reviews 

Ordered the haven super king bed and what we received is nothing like what is pictured online. The bed frame also has numerous marks. I have emailed moorcroft beds and had zero response. I highly discourage ordering from them. The reviews speak for themselves

Do not use this company, head ache from the start. After ordered they decide to call at 3am to confirm but was the guys mate from a diffrent company. Have never managed to contact the company it's self. There email doesn't work they don't answer the phone and says nail box is full so cant leave message, they dont reply to messages on facebook. Bed arrived sat no call to say it was coming they just turned up and one guy was asleep in the van with his dirty feet on dashboard, refused to help the other guy refused to take bed to the front and just dumped it by my gate. No instructions bed damaged in a number of places staples sticking out material hanging off and wrong parts. We have middle pole for a double bed and ours is super king but can't get hold of anyone to sort this out. We have managed to put a bit of wood in to hold it but shouldn't have to do this. One side has gap under the other doesn't. Head board bends in middle where it connects as wrong size. Didn't want to leave bad review but as getting no reply there is nothing else I can do and don't want anyone else waisting money like we have.

Bed was delivered within week of ordering.Recieved mismatched sides messaged company and they replied same day and sorted mismatch within a week. Definitely recommend. Great bed and comfy mattress.

AVOID!!!
Bed arrived as I was decorating so waited a couple of days before opening, I’d only opened the headboard to find multiple rips in the material, right away I tried to call but as all the reviews say they don’t answer and the mailbox is full email address doesn’t work either! I am so mad for what I paid for and what I actually got, please don’t waste your money on the buisness I am now sleeping on the floor on a matress without a base and no refund.

Received a bed with no instructions, missing screws and gas struts not working.

Phone number rings out, chat is hit and miss, none of the chat builds a history so no evidence of previous discussions. they did send some replacement. Items but not enough, have a bed that still can’t be used for storage. Can’t get in touch with anyone
AVOID poor quality items, awful customer service.

Everything was fine until we actually tried to built the bed. They’ve sent the wrong size headboard so we tried contacting them and we cant get through! Definitely will NOT be ordering from here again!!!!

AVOID!!! No customer service, as they do not respond to a complaints about the poor, deceiving quality of beds that are advertised! Avoid purchasing as I was completely shocked what they sent me compared to what is advertised on their website. Uneven measurements of panels, totally baggy corners which have been poorly stapled with staples showing through the tacky quality material. Complete waste of money and definitely not made by professionals the bed can’t even be assembled properly due to poor measurements and the uneven side panels. If you want quality do NOT use this company

Horrendous experience with Moorcroft Beds.
The beds I received are completely different from what was shown on their website — highly misleading to customers. The quality is extremely poor: all the beds are misaligned, badly constructed, and arrived with visible damage.

To make matters worse, the company is completely unresponsive via phone. They refuse to take any calls and will only communicate through an online chat system, which is slow and unhelpful.

This has caused significant inconvenience and unnecessary expense, as I’ve had to hire a carpenter to attempt to correct their faulty products. I would strongly advise others to avoid this company.

Bought a bed from moorcroft beds. When it came we noticed we had ordered the king size bed as planned, however they sent a super king size bottom frame. Sent emails and also contacted on chat and been ignored. Two weeks down and still nothing. This is not acceptable.

Update: the correct parts have now been sent out 4 weeks after purchase so I am happy to amend the review. However, I do think the customer service needs reviewing. Unable to contact via phone number. The bed was actually decent in fairness. Thank you for your kind reply.

Do not purchase from here.
I purchased a bed for my daughter in May I tried endless times to contact this company I got ignored for days on end when the bed wasn’t delivered when they said they then rang me half an hour before delivery saying they were missing the footend so to save them time they wernt going to deliver the bed then ignored again for days finally arranged a delivery the man turned up unloaded the bed into my living room then said missing footbed. The delivery man even said how bad the company has been with not checking when beds are loaded. The delivery man was kicking his doors
On his van to get them to shut it was so battered! Finally got the footend made the bed up and there was no instructions just diagram of the bed and fixings and a hole in the fabric. I was offered small refund but should have been more considering the chasing I had to do to find out status of the bed being delivered and rearranging delivery. I was going to buy the same bed for my son in a different colour in a few month but never again will I deal with this company! They are so hard to contact and never answer their phones and customer service is very poor!

Absolutely terrible sent wrong head board doesn’t even fit and all sorts missing and they won’t even answer don’t trust these cowboys

Totally disgusted !
Do not order !!!!!

Bed came with no bolts!

Spent all night trying to find the right sized bolts

Looks nothing like the pictures !
Totally different to what the photo was.

Photo had brown wooden legs. This has come with chrome stumps.

Velvet looks nothing like the display photo. It looks cheap and tacky.

Absolutely disgusted.
Phone number just rings and no one answers.

Bed came with just 7 wooden slats.

Have to go to bnq and get another 15 cut the same size and buy my own wood!

Not worth the money at all. Should have spent an extra £450 and got top quality elsewhere.

Stay clear of these cheap badly stapled un neat beds.

I don't know how this company has so many bad reviews. For me personally I had a great experience with them.

Ordered the herringbone luxury panelled bed and they kept me consistently updated with regards to delivery times even ringing half hour before they would deliver it. Bed arrived quickly and exactly when they said it would.

Unfortunately the headboard was too big which was my own fault! Reached out to the company via their chat service on their website and they got back to me the same day and was able to get a headboard exchange. As I was going away for the week I asked if I could have it delivered once I returned.

I returned home on the Monday, had a text to say headboard would be delivered the following day, again I was updated regularly and bed was delivered exactly when they said it would and they took the old one away.

Headboard fits perfect and I am over the moon with it. Couldn't fault this company, handled everything quickly and efficiently. Even when this was my own mistake!

Thankyou!!

Bed not as advertised, missing parts which they now want to charge for. Will not respond to us now. BE CAREFUL, PRODUCTS NOT WHAT THEY APPEAR. Parts missing, unresponsive.

I ordered a bed and the wrong bed was sent. They offered an exchange, I had a message to say the new bed was coming between 6pm and 9pm. I had to disassemble the bed, find someone to help get it outside, and the new bed never turned up! Now 10pm and no bed, no where to sleep. No phone number for the delivery company and customer services is not available. Shocking. Avoid!

Was worried about my order after reading reviews but bed was delivered today and it’s exactly what was ordered.
We ordered the Dorchester tall headboard bed. Very happy with our order and delivery man was really polite and helpful

Unfortunately had my order cancelled with no notice due to not delivering to NI (which was not shown as an excluded location on their website nor upon checkout). Attempted to contact Moorcroft in response to the cancellation email as it specifically mentioned “Order was canceled because of unforeseen circumstances and your payment has NOT yet been refunded” however the email bounced back, as were attempted emails to the info@ email address. No explanation, no attempt at a solution (I’d have been happy paying any increased delivery fee), no update as to how long the refund would take, just a blunt “order has been cancelled”!

Overall, the communication and customer service has been extremely poor, as was the person responding ignorantly on the website chat. Very unprofessional, and actually relieved that I am now purchasing from a proper company; can only imagine what I’d have faced if there was an issue!

Please update your website to reference that you do not deliver to NI - it’s very misleading, especially when we specifically check prior to payment!

Recently bought my bed and i was worried with the mix of reviews.
I ordered on a Wed and it was delivered the following Tues. I received email updates and a call from the driver on the day for a time slot. I was disappointed it wasnt built for me as alot of the reviews mentioned it being built for them, the man said takes 5mins easy enough. It was relatively easy but did take over 2hours. Regardless of this im delighted with my purchase, my delivery and my price. The bed is stunning and the fabric is gorgeous. I will be using the shop again when it comes to decorating my sons room.

Absolutely terrible customer service, I ordered a bed it was delivered, When we unpacked it we discovered the velvet was ripped, so I emailed them straight away about a hour after delivery 4 emails and a week later they still haven’t got back to me

Trying to cancel my order and can’t get through to anyone. Emails are bouncing back and number isn’t answering