Mooving On London Reviews 

I was deeply disappointed with the service recieved with this company and I have to say it is unlikely that I would recommend them to anyone else or use them in the future. Firstly, they arrived late, an hour; they were moving a one-bed flat which they were aware of as a video viewing was required in order to give a quote before the move. The service was for a full package of packing, disconnection of washing machine, cooker etc., and moving all into storage. The three-man team, they did not seem to have an understanding of how to care and package artwork, pictures or how to handle canvases; they broke a piece of furniture and then attempted to hide it behind a larger piece of furniture. I had to point out the broken item out to them before they sought to fix it. They had said during the video-viewing that they could disconnect the large appliances in particular I had concerns regarding the washing machine and cooker, which they assured me at the time they could accomplish. The cooker (as well as a large mirror) ended up being left behind because they were unable to disconnect it, this was very, very disheartening, deeply fustrating on top of everything else that was happening during the move. I asked for certain bag not to be packed into boxes, which they ignored, again I pointed out what I had requested earlier and packing that bag away carried my payment method to them, it was then they sought to find the bag. This was the continued theme of dumping my possessions into boxes without seemingly any understanding of the care packing required. Computer monitors and CPUs were not bubble wrapped or padded in any way; the packed boxes were poorly labelled; taking down shelves they initially said that they couldn't do it, this was from one particular removal man who said it was impossible, in the end they managed to do with the intervention of one of the other removal men. The lack of professionalism, with this particular individual, was disgraceful, which actually impacted upon the rest of the team, I have to say.
Rather tellingly, they did not ask for a review from me, but instead asked for a review from the storage facility company on the day where they were putting my items into storage. Really disappointed! I would not use them again or recommend them!

17/07/2026
As of this date, I have also found several broken items, not good at all.

I've used Mooving On London twice now, for large house moves and both times they have been fantastic. Incredibly efficient, nice to work around, great communication, and most importantly, when something went wrong - they put it right, quickly. Their prices are also the cheapest, having shopped around.

I highly recommend them. They moved all our stuff very quickly and efficiently and with great care. They were very helpful and friendly and even offered me a fruit juice on our way to a storage facility. I would use their services again.

The three removals men worked so hard in 35 degree heat. They were very polite and helpful and worked quickly. Really careful with all our belongings. They made sure they put everything where we needed it in the new house. Would highly recommend.

Andrew and Catalin absolutely blew my mind- they packed with extreme care and actually RAN during the move. I cannot praise them enough- I have moved three times in five years, this was the slickest and easiest by far on a hot sticky day, as well. 100% recommended

Couldn’t thank Mooving On London enough for helping us with our move. With a super tight turn around the team packed our home up professionally and transported it to our new home. Thank you so much!

Fantastic service, very efficient, we were so impressed with how quickly and safely everything was transported. Communication was fantastic throughout and for the most reasonable pricey by FAR compared to the others we looked at - thank you so much!

Very helpful, prompt, responsive and effective service. Would recommend.

We just completed a big move from a 3 bedroom home with all of our furniture, and we're very happy with Mooving On London. The team were friendly, hardworking, and responsive throughout. Pricing was also competitive against the other quotes we obtained. We will use them again in the future.

I want to address the last negative review, as I was the client on that move and should clarify what happened.

On the parking incident, the van was on a yellow line because I had asked the team to park there, following the council's advice. I was not home at the time and did not specify which yellow line, and the team missed the sign indicating that a garage was in active use behind it. That was a simple mistake. The owner of the garage was upset that no note had been left on the windscreen, but since the team had not seen the sign, they had no reason to think a note was needed. Once their office informed them, they reacted as quickly as they could, and management apologised straight after. Part of the blame sits with me for not being more specific about where to park.

I completely understand it must have been frustrating for the owner, but at some point we all need to extend a little forgiveness when someone makes an honest mistake and apologises for it. Mistakes happen, and the response from the company was quick and courteous.

On the second point, the reviewer is mistaken. The moving company did not come back with a hoist. I did, as the client, because a hoist was the only way to get our furniture out of the house. I had to park in front of the garage for around an hour. The owner needed his car during that time and thankfully was able to get one out, otherwise we would have moved the hoist temporarily if needed. This had nothing to do with Mooving On London, and it is unfair to attack their service for something that is not related to the quality of their work.

Overall, a professional, well priced and considerate team. Highly recommended.

A happy customer.

Today, at 10:16, Moving on London van WM17 EOB parked in front of my garage preventing access. I needed to leave by car at 10:58 and call MoL office who refused to give me the location of the driver but said someone would come soon, I called again but the van was not moved until 11:18. The driver said “Sorry but I had a job to do!” So did I! This action shows entitlement and lack of concern for others that does not fit with your other reviews.

Mooving on London replied to this message, not to apologize but to suggest that my complaint was inaccurate and diverted attention from the main facts by giving times for telephone calls that suggested it was OK to block my garage for that time.
The whole incident was recorded on the Neighbourhool Watch CCTV, Mooving on London was not loading, they were simply parked illegally for an hour. The next day, despite knowing my telephone number they were back without warning, using a mobile elevator and partially blocking the garage again although with difficulty I was able to exit with one car.
Helpful company or just entitled?

Professional, fast and good value.
They loaded 3 vans in less than 2 hours and were respectful with our possesions as well as competently moving some larger unique items (lathe & other large workshop tools). Would recommend, worth every penny.

I would highly recommend Mooving on, not only by price but the team was friendly, efficient and took the stress out of moving a 5 bed house. Everything was well packed and even when our completion was delayed by 24 hours there was no problem in storing the items overnight. I'd definitely use this company again.

Completely took the stress out of moving. Andrew and his team on the day were so polite and couldn’t do enough to help.
Super fast and efficient.
I do not plan to move again soon, but if I do, I will be using Mooving On London.

The whole move-experience was made easier by these guys. Efficient, flexible and careful. Highly recommended. MH Wimbledon

Great experience and value.

The lads arrived 8am, fully dismantled and packed a 3 bed house. Moved it, reassembled and put all the boxes in the room by 5pm same day. Not a single item broken or missed.

Great value relative to peer offerings. Generally can't fault anything!

Thanks to Andrew and the team. Seamless.

I am compelled to express my dissatisfaction with the recent service this company provided. In December 2025, I engaged their services, which resulted in substandard outcomes. They caused damage to our piano and treadmill; it is evident that they lack expertise in piano removal services. The treadmill has not functioned properly since the move. Additionally, they chipped the door and frame of my wardrobe.

I forwarded an email in the first week of January, including photographs of the damage, regarding my claim and am currently awaiting their response.

Furthermore, the staff exhibited unprofessional attitudes and frequently communicated in a foreign language in our presence.

This company was once reputable; however, their quality of service has significantly deteriorated.

I have replied to their unfounded accusations and lies. They have been given 14 days as of 17/03/2026 to share their insurance company's details with me (if they have such a policy), or I will take the matter to court.

The initial request for a quote and a video call to walk through our apartment went very well. Smooth and communicated nicely. However, we ended up not using this service as we received another quote faster than the one they sent through, we went with that company as we had limited time to make a decision on movers. I used a quote comparison website so I got a lot of responses for my query through at once. When contacted by the company to ask about my quote, I politely responded that we had chosen the services of another company. They responded asking for feedback so I stated:

"We just received a quote faster after a video call with that company. If we hadn't already signed its likely we would have chosen your quote as it was slightly cheaper. Thanks."

And their response? Wait for it!:

"What’s the point on doing a survey and not waiting for the quote to come through"

I was shocked!! The response was incredibly rude and unwarranted, and WHOLLY UNPROFESSIONAL. If a company does not want to take on board the feedback from a customer / rebut it, don't ask for it in the first place!

Of course, whoever the representative was back-pedalled and tried to remand their intentions, but it was too late. Maybe try some better customer service and not to take feedback personally, as it was not aimed at you!

I'm glad we chose another company, because this interaction showed their true colours. I'd recommend avoiding, as if they're not going to take care with their customer interactions, imagine how much care they'd take with your belongings.

The guys showed up on time and were super polite, smiling and helpful. They went above and beyond what could be hoped for and I would recommend them to anyone moving wanting a reasonable rate and excellent service.

They were on time
Very professional
Honest handed money that I'd forgotten in a drawer.
They worked tirelessly all day
Great care and great service would recommend for sure.
I didn't get their names but they should have gotten an award

They were on time, polite and very fast whilst ensuring all our items were well looked after. I wouldn’t hesitate to recommend them again. Thank you!