Listed our family's belongings for public auction before their own written deadline, without telling us
In July 2025 my wife and I sold our family home because we had relocated abroad for a few years. We put everything we owned into a unit at MORE! Self Storage Bristol. Furniture we had built up over decades. Our children's things. Family records. Items passed down from our parents. Photographs. Things that carried memory and meaning that you cannot put a price on. We planned to keep it there for three years+. This was not storage to us. It was our whole life in boxes.
Over the winter there was a balance on the account, and we were in regular contact with them about it. On 7 January they wrote to me and said if I had not settled by 14 February, the unit would go to auction. A week later, on 14 January, I wrote back explaining exactly what was in there. Personal items. Family photographs. Things of irreplaceable sentimental value to our family.
Before the deadline they had set in writing, I found out by chance, online, that they had already listed our unit for public auction. They never told me. I found it myself, searching. When I raised it, they took the listing down. I then made them a formal offer to pay the full balance and keep the storage going. They did not reply. No call. No email. Nothing.
Then they sold everything.
The thing that still does not sit right with me is this. They had my phone number. They had my email. We had been in correspondence for months. And not once, not a single time, did anyone pick up the phone or write to ask me which items in the unit I considered personal or sentimental. They made that call themselves, in my absence, based on their own view of things they had never seen in context.
On 20 April the company wrote to say our goods are "not recoverable" and that any further matters should go through their solicitors. They have produced no proof of the sale, no buyer name, no auction record, nothing. Just a line on a statement.
Complaints have been filed with the appropriate regulators and the matter is being pursued through the proper legal channels.
If you are thinking about using this company, and especially if you have anything in your home that you would be devastated to lose, please think very carefully.
I would not trust them with anything. What has happened to my family here is something no one should have to go through.
