Motorhomewifi Reviews 

Brilliant customer service. 5 year old unit and Motorhomewifi sent out a pair of replacement leads free of charge.
I have in the past emailed Motorhomewifi for advice on SIM cards and connection etc, help and advice has been spot on and faultless.

They talk the talk at the caravan show but there customer service after is total rubbish, it is impossible to speak to anyone and dont call off a land line because the automated system asks you to call off a mobile so they can send a txt to a link to open a ticket, i waited over a week for a very poor responce to my query why the wifi performance was woefully poor and I proved it was a wifi unit issue not sim card etc...I was getting some times no connection on the wifi but my phone worked perfectly well on the same sim in the same location, the first reply was because they said my sim had a download speed of 25mbps which was incorrect, I dont know where they got that info from..any download speed would have been welcomed...basically after over 2 weeks of poor excuses, having a snipe at me about me not responding to emails I never received I could tell who ever I was dealing with had not got a clue or did not care whats so ever..I called ee the sim provider and the call centre was brilliant and told me to alter a setting on the router which took 20 seconds and bingo I had working wifi..I have since carried on the sporadic email conversations as a test of how bad they really are and the last request was they wanted a photo of the wiring and installation as they though that could be an issue,could not possibly be there problem!! I tried to lead them into asking about wanting any extra info hoping they would ask about the settings but no responce and now communication has stopped all together...basically if it works out of the box great but if you want to speak to someone forget and go else where, if you want a company that is knowledgeable and treats customers like customers rather than a commodity go else where...I did not realise that a company with such poor customer service could exist but unfortunately I have found one.
Lastly trust pilot is the only place you can find reviews about this company except on there own web site which are all obviously glowing reports...

I see a low score on here but I must speak as I find. I had a problem with a WiFi setup in my motorhome which was supplied by Motorhome WiFi but fitted by a motorhome dealer. It was poor to start with, so went back to the dealer. Two weeks later it stopped working altogether. I discovered this on a Tuesday. My problem was that I was booked on a ferry to France on the Sunday, and would be away for several months. The prospect of months without WiFi in the van was not good! On the Wednesday I emailed Motorhome WiFi explaining my predicament and got a very prompt reply from Emily. I did not think for one minute that this could be fixed by the time I went away! BUT Emily was brilliant, she asked me to post them the rogue router but said that she would send me out a new one before they had even received mine. She said she would make sure it was with me the next day, and followed it up to make sure it had been delivered successfully. It arrived and worked perfectly straight away, all in time to get me on the ferry fully ‘Wifi’d up’. Emily was fantastic and made sure it all happened. Top marks as far as I am concerned for Motorhome WiFi and Emily!

I purchased a new Swift Kon-Tiki motorhome which came factory-fitted with a MotorhomeWiFi.com system installed by Swift. Having not needed to use the Wi-Fi system initially, I decided to set it up this summer.

I raised a support ticket on 23 July regarding what I believed was a problem with the router not powering up. MotorhomeWiFi.com responded quickly and advised that the battery was required and should have been supplied as part of the Swift installation package.

After checking everything at home, I located the battery but also discovered that the unit actually powers up perfectly without it once the switch on the underside of the base unit is turned on. As the router is installed inside a cupboard and the switch is not immediately visible, this was simply something I had not noticed initially.

I then contacted MotorhomeWiFi.com again on 27 July to ask for clarification on whether the battery is actually required in my circumstances, given that the system is working correctly from the motorhome’s power supply, and whether the battery provides any additional functionality.

Unfortunately, despite sending a follow-up chase on 30 July, I have still received no response.

Whilst the initial response was prompt, the lack of any follow-up once a genuine technical question was raised is disappointing. For a company supplying specialist equipment into the motorhome market, good after-sales support is just as important as the product itself.

The system itself appears to work well, but the customer service experience has been frustrating and leaves me questioning the level of support available should a more serious issue arise in the future.

Awful company, they are quick to take your money and then that's it. Support is painfully slow and done via mobile text ticket. Go elsewhere - never again!

As previous reviews, useless product and useless customer service, you are not able to speak to a person. They must have too many faults to respond, you put into a ticket system and they respond at some point by email.

If you are thinking of buying a wifi device for your motorhome then avoid this company. Their customer service is the worst I have ever seen and so rude in their e mail responses. As previous reviews, they refuse to answer the phone and will not call you to talk you through any issues when trying to connect. They just don't care and I now have a fitted wifi system that I cannot use.
If zero stars was an option then I would have given this. I am sure there are more reputable companies out there but this is not one of them and I will never deal with them again.

Very poor customer service. You cannot physically speak to a human and it takes days between email communication. You cannot get through on phone even if you try the sales line because they will only speak with a dealer of their product. Please don't waste your money on this product as it is highly unreliable and expensive. There is much better products out there on the market.

Can't speak to them either online (always closed) or by the telephone. Avoid!

I had the system installed by their recommended installers.

We had problems with connection from day one.

There’s no phone number for technical support.

After numerous emails I exhausted all their suggestions, removed the system and installed Starlink.

I had their 5G system professionally installed by my dealer in the UK. The system simply won’t let me connect to it. I’m now stuck in a field with no internet after spending a considerable amount of money on this. Their technical helpline is via email responses only without being able to speak directly to anyone. This is completely useless to me! BEFORE you buy from this company try contacting their technical help line & see what happens, you won’t get through to anyone & will have to send emails back & forth in the hope they actually reply. You have been warned but I will update this review if anyone actually gets back to me & resolves the issue.
01/10/24. Update. Over two weeks now & the unit is still not working! Tech support has been via sporadic emails back & forth with some obviously not being read properly (Same questions asked on several occasions). My holiday is over soon & I'll have to contact my dealer to have the unit replaced for a make that does work & have tech help on hand when it doesn't.

Friendly knowledgeable on-line & email customer support from Sarah and Sophie - who certainly went the extra mile to get a fitting issue ( which was nothing to do with Motorhome WiFi equipment) for us fixed.

Our new antenna and router work a treat. Highly recommended!

Jenifer & Andrew :-) :-)

Great customer service - I requested some help with a Motorhome WiFi unit I bought second hand online. Despite not buying from them directly and the fact that the unit was no longer sold, Jack at Motorhome WiFi send me a bypass cable free of charge and it done the trick. That is what I call great customer service with a great attitude.

Like previous reviews, poor technical support. Nobody answers the phone number provided and you are then redirected to a link that provides an email address. It then takes up to two days for a reply and the reply doesn't actually answer the question. At the moment I can't speak to anyone at Motorhome wifi as not provding a number. The main issue is the system doesn't provide adequent coverage. Been adversed to move away from Smarty to another provider that may provide a better service. unsure why as this was the one they advised using?

Have their 5G ZTE router and aerial in a new motorhome. So far in 3 weeks of holiday it hasn’t worked once despite following all the instructions to set up roaming before leaving England. Technical support is terrible - takes a day to reply by email and then gives irrelevant advice showing they paid no attention to what I told them. Have not managed to speak to anyone on the phone. The included Smarty SIM card requires a lot of fiddling about on the ZTE app to enable roaming and still doesn’t work. There is no 5G in rural areas, but the 4G is working fine on our phones. Not on the router though.

Useless system.

Don’t answer calls.

Unprofessional

Avoid!!!

Massively impressed, the team were so helpful post installation. Nothing was too much trouble and they showed real kindness. I now understand what SIM to use and why, and all of those who helped me (and did not work for this company) raved about how good this Motorhome WiFi Product is. Within the group that I asked questions, no one mentioned anything negative and all of the responses were really positive. So when I put in the SIM I'm looking forward to quality WiFi. Ps the unit that they installed has a dual SIM facility so it seems that I can opt between providers if one provider has poor coverage in a particular area. Happy motoring everyone 🙂

Ticket opened 15th Jan now 25th Jan not a single word from them. Shocking customer services.

Signal strength is very poor and worse than my mobile.

The help team is no help at all

I have been using an I-Boost for some years and in that time have experienced a couple of glitches. Each time this company has been able to sort out the problem quickly and efficiently. I cannot praise them enough for their after sales service. As to the benefit of using the I-Boost? Apart from signal boosting, it also enables the user to connect more than one device for one payment to a wi-fi service that charges per device.