Motorpoint - Burnley Reviews 1.642

It's my 3rd car I've bought from moterpoint, the staff are all welcoming and helpful. On arrival they greeted me and asked if I'd been before and if I was looking for something pacific. The salesman checked online and got me the keys .Theirs no sales pressure which I like and leave you too browse . You know their are their if you need any help . Highly recommend.

The car I purchased should have been checked over better a few things wrong with it. And paid to have the car moved nearer too me and was promised two keys but one had gone missing and they don't seem to know where it is.

Joe was really helpful, showed me a good selection of cars and helped me choose my new car (which wasn't on my shortlist of ones that I was interested in but turned out I liked more than any of the others!). I didn't feel pressured into anything I didn't want to do, he was just the right level of personable and professional.

Ashton from the Burnley motorpoint took care of everything.No stress everything was taken care of.Manythanks.

Avoid Motorpoint at all costs. I bought a car from them in December, spending over £20,000.
Within a few months the car developed an engine rattle when started. It has been to two separate garages, neither of which can diagnose the issue. The car has just had a service and the MOT came back with an advisory for a wheel bearing, something that should not be happening on a car I’ve owned for barely six months.
I purchased the two‑year extended warranty, sold to me as “peace of mind” for any future faults. In reality, it’s not worth the paper it’s written on.
You can’t get through to the warranty company the phone line is constantly busy and disconnects.
The warranty won’t cover the wheel bearing because it “hasn’t failed yet,” and now that I’m aware of the issue, they say it won’t be covered even if it does fail.
Motorpoint themselves refuse to help because I “can’t prove” the fault existed at the point of sale yet they can’t prove it didn’t, but because they’ve already taken my money, they’ve washed their hands of it.
As for the engine rattle, I’ve been told I must authorise and pay for the investigation myself, and only if the fault fits within their vague, never‑properly‑explained policy will they consider covering it. So I’m expected to gamble more money on a car that’s already proving to be a financial risk.
I asked for a refund for the warranty because it’s clearly useless, and again I was told I “can’t prove it was mis‑sold.” they also can’t prove I was ever told the misleading information that convinced me to buy it.
Motorpoint’s after‑sales support is non‑existent. Once they have your money, you’re on your own. I’m six months into ownership and facing faults, costs, and stress I paid specifically to avoid.
Stay away from Motorpoint. Their warranties are worthless, their customer care disappears the moment the sale is complete, and their refusal to take responsibility is shocking.

I went to sell my car as i was getting a company car. The manager that dealt with us was very rude and tried to knock off 700 pound for an issue that would have cost 120 at most to repair saying he was a mechanic... (not likely) they also wanted invoices for services making us feel he was questioning my service history. Also the customer service was bad. We waiting 30 mins before someone came to see us. While we waited for 30 min the staff were just chatting amongst themselves. Horrible experience we walked away and wont be back ever. I sold it to another well known company the day after with no issues, and for the price i wanted. Motorpoint Burnley

Great place everyone very helpful and made to feel welcome

Good quick service .
Nice people to deal with .

Very good and friendly

The staff are so helpfull. They are always polite and fair. Ive found after buying 3 car from Burnley Motor Point. Its always been a good experiance. The only motor park that realy cares about its customers.

Was quick and easy. Naz was great and we got everything done in the weekend. Just what we needed.

Motorpoint offered a really competitive price on my part exchange vehicle and dealt with the transaction quickly and professionally. Great service.

Great experience !!

A sympathetic and understanding salesman - Naz - who helped when we were having difficulty accessing our money.
Also the gear stick and housing came off the main gear lever. I took the car back and it was repaired there and then without fuss. Thank you.

Two people made our experience a memorable one they are Rash who was the salesperson knowledgeable, not at all pushy & last but not least Courtney who completed all our paperwork & was extremely efficient & nothing was too much trouble for her

All ok and fairly smooth, until the last hurdle … receiving my money which wasn’t so good. Sold my car Wednesday. Was told I’d get my money by the following morning, nothing. Was told I’d receive an email to confirm my account details but again received nothing. Had to chase the following day (Friday), no call back. Then tried again Saturday & told the manager would ring me, but he didn’t. Then when I had to chase again Saturday evening was told that i wouldn’t get my money until Monday.

However, for the sales part of buying a car, Joe in sales was great, quite chilled and not too pushy & nice to deal with.

This is my 3rd car from Motorpoint - need I say more?

I've previously bought cars from motorpoint and no complaints. Turned up for a semi casual browse last week and gave up after problems/ ballache accessing the new QR coded buyer info.
Thought I was being a grumpy old man but later learned my tech savvy son had the same experience a few days earlier and gave it up as a bad job. Neither of us inclined to bother going again if it stays that way but won't rule out shortlisting on line at home then maybe visit.

Great experience from start to finish , really didn expect to ho home with a new car on the same day i was looking for one .

David Walls was the sales the person excellent service from him he is a credit to your company