Motorpoint - Maidstone Reviews 420

Cannot fault the service I received at all. Staff were lovely and the process of buying my new car was so easy.

Car was ready and waiting for me to take a look at on arrival. Was allowed a long, unaccompanied test drive.

I had a very good experience with Isobel she looked after me and made the purchase of the new car easy and straight forward from Motorpoint at Maidstone

Id like to take the time to thank darcy from maidstone motopoint as he has been amzaing in helping with my assitance in get my perfect car .
Thank you so much.

Bought a used car from Maidstone branch
fantastic customer service very happy would use again

We had a great experience with staff being so helpful as we had a few problems transferring money over Chris went over and above to make things happen.

I am pleased with car your staff are always friendly and make buying a car so easy. Have put a good review on trust pilot. The only problem none of your staff ever return a call or an email. So I find thew only way is to call in in person. If you resolve you would be perfect

staff were very helpful, good all round experience buying a car from motorpoint.

Was an all round good experience,Tina the rep was helpful and not pushy at all , would recommend to anyone looking to get a used car !

no problem at all. everything has gone smoothly from start to finish. will definately recommend.

The team at motorpoint did an amazing job and where very helpful cannot fault any of them would definitely recommend to others

I recently purchased a car from Motorpoint and I couldn't be happier with the experience from start to finish.

First and foremost, I phoned to enquire about the car I now own and spoke with Faheem. He was an absolute pleasure to deal with. He provided me with all the information I needed, answered my questions clearly, and kept me informed throughout the process, which gave me a lot of confidence and reassurance.

When I arrived at the Maidstone branch, the whole team was incredibly welcoming and friendly. The atmosphere was positive from the moment I walked through the door. I was greeted by Darcy, who was kind, professional, and delivered outstanding customer service. He made me feel valued as a customer and ensured everything went smoothly.

I was also looked after by Sally Ann, who was calm, positive, and extremely helpful throughout. Her friendly attitude and professionalism made the experience even more enjoyable.

Overall, the level of customer service I received from Faheem, Darcy, Sally Ann, and the entire Maidstone team was exceptional. Everyone went above and beyond to make the process easy, stress-free, and enjoyable. I can't thank them enough and would highly recommend Motorpoint Maidstone to anyone looking for a great car-buying experience.

Service was AMAZING, highly recommend! We was looked after by Finley mainly he helped us pick a car and he was very helpful and honest with any questions we had. Chris and Finley helped value our part exchange and organise finance side as bad credit history and both was SO helpful and didnt feel judged regarding bad credit. Will be recommending mototpoint Maidstone to friends and family was outstanding, Thank you.

Very friendly people and I’m happy with the car five stars 🌟

Purchased a 2025 car from Motorpoint. Proces was very smooth. Car transported from Glasgow to Maidstone within one week. Trade in value good and car collected was in near new condition, which was expected and lived up to expectations driving home. Overall a very good experience. Am likely to buy another car in the next few months for another family member.

Contact throughout the process was very good, and collection day went equally smoothly. The car albeit only eight months old was as expected in very good condition with no problems identified on collection or driving home. Overall very good deal. Expect to purchase another car soon.

Bought my car from Maidstone motorpoint- so pleased with the service from Chris and Joe. Couldn’t have made my experience any better. Thank you again!

Buying the car from motorpoint was good as this is the 3rd one I have bought from them.handover at chingford branch was great in and out in 25-30 minutes.then I went for a handover of car at Maidstone what a a difference over a hour this wasn't stress free at the end she said I hope I don't see you again

The salesmen are good at selling you a car after care not so good
Getting through to someone on the phone near on impossible no answer to my email still waiting for proof of service history
Paid for paint protection on collection of car bits of residue on paintwork plus cleaning rags left in rear of car

A professional and helpful experience.
From start to finish Darcy Barton couldn’t have been more helpful, making sure every question I had about the car I was buying was answered to my satisfaction. When I went to the collect the car it had been cleaned to showroom standard and looked like a new car. Even after I’d had the car a couple of days Darcy contacted me to make sure I was happy with everything.
I would recommend motorpoint.