Honestly the worst company I have sadly trusted to purchase from. I paid for a Stihl corded leaf blower in 2023 as they were competitive price wise. Received it weeks later minus the blower extension... Toon meer
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Lees wat reviewers zeggen
I have a stihl chain saw and needed some new 14in chains which normally cost between £17-£22 depending on where you buy them but at Mowers2Go I saw them advertised at a substantially reduced price and... Toon meer
I note there are alot of negative reviews regarding Mowers2go. However, I ordered a Stihl long reach hedge trimmer and it arrived 2 days later, no issues at all. What is key is that my item was in sto... Toon meer
Bedrijf heeft geantwoord
Placed order 10 days ago , paid online received nothing since that day .Tried emailing and calling no reply Credit checked Acle Garden Machinery and they appear to be a dormant company with zero cred... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Mowers2Go, where our passion for green spaces meets our expertise in top-of-the-line garden care equipment. More than just a lawn mower haven, we are proud to be key sellers of Stihl products, offering an extensive range of garden tools including hedge trimmers, chainsaws, leaf blowers, and beyond. Our selection is meticulously chosen to empower both homeowners and professional landscapers with the tools needed for every aspect of garden maintenance. As industry leaders, we stand by the quality of our products, ensuring that every item from the smallest trimmer to the most robust mower stands up to the rigors of garden care. At Mowers2Go, we believe that the right tool can transform garden work from a chore into a joy, and our partnership with Stihl guarantees that you have access to the best. Whether you’re sculpting hedges into living art or keeping your lawn in championship form, our products are designed to perform season after season. We’re committed to exceptional customer service, delivering not just tools, but also expertise and support that extends beyond the sale. Our team is equipped with the knowledge to guide you to the perfect choice for your garden’s needs and provide ongoing support as you use our products. Experience the Mowers2Go difference: where variety, quality, and customer satisfaction create the perfect blend for all your gardening endeavors. Trust us to equip you with the finest, because your landscape is our legacy.
Contactgegevens
Norwich Rd, Acle, Norwich NR13 3BY, NR13 3BY, Norwich, Verenigd Koninkrijk
- 01493 751659
- contact@mowers2go.co.uk
- mowers2go.co.uk
2,5
Slecht
944 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Service and comms not good enough
Appalling service and comms. Like many reviewers, I too had my money taken immediately on my credit card (24 June 2024) and have still not received my goods on 27 August. I've called repeatedly and managed only a handful of times to actually get an answer. Either no pick-up, line busy (?), and left messages on the answer machine. On the few times I have got through, I've been told I will get my order next week. It hasn't happened. I've sent emails to the 'contact' address - nothing; to the named email addresses - nothing, despite being marked with my order number (57431) and URGENT. I am about to cancel the order and claim my money back from my credit card provider if this isn't resolved this week. I won't be using them again and I suggest that you don't either.
Update: since the review above, someone has been in touch and actually given me some information that has proved to be accurate and, to be fair, they have provided a spare 'AK' battery at no charge; it's all due to be delivered by Parcel Force on Monday. So, we'll see. I know that some of the reasons for delay may have been beyond their control, but that's no excuse for not keeping customers updated and providing reliable information.
27 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Ian,
Thank you for your review and for updating us on the situation. We sincerely apologize for the delay in receiving your product and the lack of communication throughout the process. We understand how frustrating it can be when ETAs are pushed back, and we regret that this has affected your experience.
We appreciate your patience, and we’re glad to hear that we were able to provide accurate information and offer a spare 'AK' battery as a gesture. We will continue working hard to improve our communication and ensure more reliable updates for all our customers.
If you need further assistance, please don’t hesitate to reach out to us at reviews@mowers2go.co.uk. Thank you again for your understanding.
Kind regards,
Mowers2Go Customer Support
DO NOT TOUCH THEM - SCANDALOUS
I ordered a £293 hedge trimmer from MOWERS2GO over four weeks ago. Sent numerous emails, webchats and left voice messages asking when I would receive it.
Nobody responded. Today I decide to try one more time - enough waiting! I called AGAIN and left another voice message this time saying I am going onto every media platform and tell them about their dire customer service. No response. Tried web chat AGAIN clicked their complaints button this time and told David Murlson that I was going to tell the world about their conduct and said I wanted an immediate refund. Well, well. Received within minutes. No explanation, no apology. It took me threatening them to get some action. DISGUSTING!
27 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Julie,
We sincerely apologize for the frustration you experienced with your order and the lack of communication. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to feel ignored throughout the process.
While we're glad the refund was processed promptly after your request, we deeply regret that it required such drastic action on your part to receive a resolution. Please know that we are working hard to improve our communication and ensure that all customers receive timely responses and updates moving forward.
If there is anything else we can assist you with, feel free to reach out to us directly at reviews@mowers2go.co.uk. We appreciate your feedback and the opportunity to improve.
Kind regards,
Mowers2Go Customer Support
I ordered a Stihl hedge trimmer over 4…
I ordered a Stihl hedge trimmer over 4 weeks ago, payment was taken that same day but subsequently informed by email that they was a delay in obtaining the item one week later. 4 weeks down the line still no delivery and more worrying no communication from mowers2go and no reply from either phoning them or emailing them past 4 days. I would question whether this is a legitimate company.
16 juli 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Atual,
We sincerely apologize for the delay in receiving your Stihl hedge trimmer and the lack of communication during this time. Unfortunately, we have been facing delays with some of our products, which has pushed back ETAs, and we regret that this has affected your experience.
Please rest assured that Mowers2Go has served customers for years with amazing reviews, and we are certainly not a scam company. We are working hard to resolve this issue as quickly as possible and improve our communication. If you need further assistance or an update on your product, please contact us at reviews@mowers2go.co.uk, and we will prioritize your case.
We appreciate your patience and understanding.
Kind regards,
Mowers2Go Customer Support
Still waiting for order to be completed. Update - now complete after 5 months
Ordered Mower with mulching kit in March. Mower deliverd on time. I knew that the mulching kit was on back order. The payment for both was taken at the point of order. The mulching kit still has not arrived. I sent an email on 25 July containing the order number and got a reply asking for the order number! I sent several replies but have heard nothing from them since. They are not answering their telephone. There is a statement (posted today, 23/8/2024) on their web site about storm damage affecting their systems. This might be true.
Update: I finally managed to talk to somebody on the telephone on 2nd September. Within 5 minutes they had apologised, said they did not know what had happened and that they would order one. It arrived today (9th September).
21 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Chris,
Thank you for your patience and for updating us on the resolution. We sincerely apologize for the delay in receiving your mulching kit and the lack of communication during this time. We understand how frustrating it must have been, and we’re glad the issue has now been resolved.
While we’ve been facing some unexpected challenges, we’ve worked hard to maintain the high level of service reflected in years of amazing reviews. Rest assured, we are certainly not a scam company, and we are committed to providing the best experience for all our customers.
If you need any further assistance, please feel free to reach out to us at reviews@mowers2go.co.uk. We appreciate your understanding and the opportunity to make things right.
Kind regards,
Mowers2Go Customer Support
No service & money taken immediately
Very poor experience, no communication from the company for several weeks, then told by email that the order would be with me within the next 3 days, nothing was delivered! A further week passed and no order received or any further updates. The company does not answer their phones and replies neither to emails nor messages via their ticketing system!
To add insult to injury the company took the order money from my account at the point of ordering as opposed to at the point of dispatch like a reputable company would!
Would not recommend at all, I wished I had ordered elsewhere. Having now read other reviews it appears my experience is not an isolated incident!!
As one reviewer put it one star is too many!!
22 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear NP Freeman,
We sincerely apologize for the lack of communication and the delay in receiving your product. We understand how frustrating it can be to wait without updates, and we regret that this has been your experience. Unfortunately, we have faced some unexpected challenges which have impacted our delivery times.
While we strive to offer the best service possible, we recognize this situation didn’t meet our usual standards, which are reflected in years of amazing reviews. Rest assured, we are certainly not a scam company, and we are working hard to ensure this issue is resolved as soon as possible.
If you need further assistance, please reach out to us at reviews@mowers2go.co.uk. We appreciate your feedback and the opportunity to make things right.
Kind regards,
Mowers2Go Customer Support
Paid for an item on 6th August with a…
Paid for an item on 6th August with a promise of quick delivery. Since then I’ve heard nothing. Several emails and telephone calls - no response. I’m going to report scam to bank and lodge a case with the County Court. Do not buy anything from this company is my advice.
22 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Steven,
We sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating this experience has been, and we regret that it has led to such concerns. Please rest assured that we are certainly not a scam company, as we have years of amazing reviews and a long history of serving our customers. Unfortunately, we are currently facing some challenges that have affected our delivery times, but we are working hard to resolve these issues.
Please reach out to us at reviews@mowers2go.co.uk with your reference number, and we will prioritize your case. We appreciate your patience and the opportunity to resolve this.
Kind regards,
Mowers2Go Customer Support
Placed order 10 days ago nothing no comms
Placed order 10 days ago , paid online received nothing since that day .Tried emailing and calling no reply Credit checked Acle Garden Machinery and they appear to be a dormant company with zero credit rating who companies house have threatened to strike off every year since 2021? Will get in touch with card company to do chargeback if nothing happens this week. Have contacted Kress as they show as a dealer online to find out why they keep them on
12 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear John,
We sincerely apologize for the lack of communication since you placed your order. Please rest assured that we are an active company and have recently undergone changes to improve our operations. We understand your frustration, and we are working hard to ensure that your product is delivered as soon as possible.
If you have any further concerns or need an update, please contact us at reviews@mowers2go.co.uk with your reference number, and we will prioritize your case. We appreciate your patience and the opportunity to make this right.
Kind regards,
Mowers2Go Customer Support
Took over a week
Took over a week, to post the item. Just because a member of staff is off sick. I've recieved parcels from China quicker.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear David,
We sincerely apologize for the delay in posting your item. We understand that waiting over a week was frustrating, and we regret that this happened due to unforeseen circumstances. While this is not the usual speed of our service, we are actively working to ensure that such delays are minimized in the future.
If you need any further assistance, please don't hesitate to reach out to us at reviews@mowers2go.co.uk. Thank you for your feedback and for your patience.
Kind regards,
Mowers2Go Customer Support
Zero Customer Service
Mowers2go AKA Acle Garden Machinery! absolutely useless at answering calls / e mails customer service is appalling. AVOID and shop somewhere else.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Simon,
We sincerely apologize for the frustration you've experienced with our customer service. We understand how important timely communication is, and we regret that we didn’t meet your expectations in this instance. Please rest assured that we are an active company and have undergone recent changes to improve our service and responsiveness.
If you have any unresolved concerns, please feel free to contact us at reviews@mowers2go.co.uk, and we will prioritize addressing your issue. We appreciate your feedback and the opportunity to improve.
Kind regards,
Mowers2Go Customer Support
Do Not Buy from Mowers2Go
Ordered beginning of June, expected delivery was end of June for one item and another which was in stock on the website, within 1 week.
Nearly 3 months later, still not received anything!
Communication has been awful. Many emails not responded to and only once answered my calls, despite calling hundreds of times.
When they did answer, they were full of crap.
*update, whilst I appreciate your response, I would much prefer you just honour the sale and send my items. This is still not resolved.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Simon,
We sincerely apologize for the poor experience you’ve had with our customer service. We understand your frustration and regret that you had difficulty reaching us. Please know that we are actively working to improve our communication and customer service processes.
We appreciate your feedback and would like the opportunity to make this right. If you have any further concerns, please reach out to us at reviews@mowers2go.co.uk. We value our customers and are committed to providing better service moving forward.
Kind regards,
Mowers2Go Customer Support
READ THE REVIEWS
READ THE REVIEWS! Stay well clear of this company. I thought, how bad can they be? The item I wanted was “ready to ship”, we’re now 10 days later and I’ve heard nothing from them. Don’t bother phoning, no one answers. Don’t bother emailing, it’s a waste of time. Just don’t bother using them unless you want to go through the section 75 process. I’ve emailed 3 separate email addresses for this company and no one gets back to you. Save your time and hassle and buy somewhere else. They don’t even warrant 1 star.
Edit: after receiving a reply on here and on google reviews, I still haven’t heard anything from mowers2go, in fact, their automated ticket system tried to close my ticket, assuming it had been solved, in reality I haven’t heard anything via the ticket system. Maybe it would help if you answered your phones? I have ended up buying my item elsewhere, that definitely had it “ready to ship”. I hate to be negative about someone’s lively hood but do not use this company. Worst buying experience I’ve ever had.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Ben,
Thank you for sharing your experience with us. We're truly sorry to hear that we've fallen short of your expectations. Your concerns are absolutely valid, and we regret the delay and lack of communication you've encountered.
Please know that we've escalated your situation to a senior member of our team to ensure it's addressed as a priority. We understand how frustrating this has been for you, and we're committed to resolving this matter as quickly as possible.
Thank you for your patience, and we hope to have the opportunity to make this right for you.
Best regards,
Customer Service Team, Mowers2Go
A BAD COMPANY
I think this company is a fraud paid over a £1000 last week and heard nothing, can't phone them, email them Order 59516
THE ORDER WAS PLACED AND PAID FOR ON THE 8TH AND HEARD NOTHING YOU DONT ANSWER THE PHONE, YOUR AGENT CHAT IS RUBBISH AND NO REPLIES FROM SEVERAL EMAILS SENT
14 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Hi Robert,
Sorry to hear you have not managed to reach us, we have all hands on deck in our warehouse today.
I can see your email was sent less than 24 hours ago, please allow up to 48 hours for this to be picked up by an advisor.
I can assure you we are not a fraudulent company.
Kindest Regards
Mowers2Go Customer Support
I have given 3 stars for the product…
I have given 3 stars for the product and price , cant fault it , i have deducted them 2 star as they are very slow at communicating with there customers , and the generic "were testing a new email service" wears a bit thin , so come on get your acts together this is letting you and your customers down
4 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Susan,
Thank you for your feedback and for appreciating the product and pricing. We sincerely apologize for the slow communication you've experienced and understand how frustrating it can be. We agree that communication is key, and we are actively working to improve our processes to better serve our customers.
We appreciate your patience and understanding and hope to provide a smoother experience moving forward. If you need any further assistance, please don’t hesitate to reach out to us at reviews@mowers2go.co.uk.
Kind regards,
Mowers2Go Customer Support
Needed some advice
Needed some advice on the choice of mower - one phone call to Mowers2Go was all that was required.
Placed order the next day, slight delay in the delivery as it came direct form the manufacturer, but was kept informed by email. Very happy with the mower when it arrived.
22 juli 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Robert,
Thank you so much for your kind review! We’re thrilled to hear that our team was able to provide the advice you needed and that you're happy with your mower. We appreciate your understanding regarding the slight delay with delivery, and we're glad the communication kept you informed throughout the process.
If you ever need further assistance, please don’t hesitate to reach out to us at reviews@mowers2go.co.uk. We truly appreciate your support!
Kind regards,
Mowers2Go Customer Support
No after sales support
We’ve only had the mower 2months and the only bolt which has fallen off in the garden is lost. As it’s the only bolt to hold the handle on we have a nearly new mower unfit for purpose. I’ve tried emailing the company a few times to get a replacement bolt but I haven’t had a response. There is no phone that I can see for after sales care.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Lizzy,
We sincerely apologize for the inconvenience you've experienced with your mower and for the lack of response to your emails. This is certainly not the level of after-sales support we aim to provide, and we regret that your experience has been frustrating.
Please reach out to us directly at reviews@mowers2go.co.uk with your order details, and we will make sure to prioritize sending you a replacement bolt as quickly as possible. We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Mowers2Go Customer Support
I placed an order some weeks ago
I placed an order some weeks ago. When chasing it by email or phone (left message) had no replies.
All I receive is a computer generated emails stating "Sorry your ticket has gone unanswered, we are testing this NEW email ticketing system as we are looking to improve our services. We have alerted a senior member of staff this ticket is unresolved."
Asked for my money back no reply. Ended up having to instigate a credit card chargeback through my credit card company.
Not great!
8 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Jonathan,
We sincerely apologize for the lack of communication and the inconvenience you’ve experienced with your order. We understand how frustrating it is to not receive timely responses, and we regret that this has led to you needing to pursue a chargeback.
While we are testing a new email system to improve our services, we recognize that this did not meet your expectations, and we’re working to ensure smoother communication moving forward. If there’s anything further we can assist you with, please reach out to us at reviews@mowers2go.co.uk.
We appreciate your feedback and the opportunity to improve.
Kind regards,
Mowers2Go Customer Support
It’s like a light hover. Does a great job.
The mower was packed well with easy instructions.
The mower is very light, cuts the grass cleanly.
Very easy to clean afterwards.
3 augustus 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Mr. Barber,
Thank you for your fantastic review! We're delighted to hear that you're enjoying your new mower and that it’s performing so well for you. It’s great to know that the packaging, instructions, and ease of use all met your expectations.
If you ever need further assistance, don’t hesitate to reach out to us at reviews@mowers2go.co.uk. We appreciate your support!
Kind regards,
Mowers2Go Customer Support
Do not purchase online from this company
Please be aware - online purchasers - this appears a viable local business - that is with a modest premises in Norfolk - operating semi-fraudulently in their online sales activity.
Fortunately I had paid by Visa - who when alerted to payment taken with persistent non-delivery of product - finally forced them to issue a refund receipt. This organisation is highly (or totally) dubious in respect to online sales activity.
25 juli 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear D Kernohan,
We sincerely apologize for the negative experience you've had with your online purchase. Please rest assured that we are a legitimate company with years of excellent reviews and a long history of serving our customers both locally and online. Unfortunately, we have recently experienced some unexpected challenges that have affected our online operations, but we are working hard to resolve these issues.
We understand your frustration with the delay and the need for a refund, and we regret that this situation impacted your confidence in our business. If you have any further concerns, please don’t hesitate to reach out to us at reviews@mowers2go.co.uk.
We appreciate your feedback and the opportunity to improve.
Kind regards,
Mowers2Go Customer Support
Ordered hsa 30 cordless hedge trimmer
Ordered hsa 30 cordless hedge trimmer, came without battery and charger which was paid for,contacted Rebecca at mowers2go and all sorted same day,many thanks ,great service. 👍
8 juli 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Aidan,
Thank you so much for your kind review! We’re glad to hear that Rebecca was able to quickly resolve the issue with your hedge trimmer and ensure you received the battery and charger. Providing excellent service is our priority, and we’re happy that everything was sorted for you.
If you need any further assistance, don’t hesitate to reach out to us at reviews@mowers2go.co.uk. We appreciate your support!
Kind regards,
Mowers2Go Customer Support
If available for immediate despatch, you will get it very quickly.
I received my item when it came back in stock. It did take 2 months for this to happen but I was advised of a delay when I placed my order. However, I didn't really expect it to be delayed so long. It is worth telephoning rather than emailing for a quicker response. If an item is available for immediate despatch on their website, you will get it very quickly.
11 mei 2024
Review zonder uitnodiging
Antwoord van Mowers2go
Dear Janice,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you received your item promptly once it was back in stock, though we apologize for the longer-than-expected delay. We understand how frustrating waiting can be, and we appreciate your patience.
We also appreciate your note about contacting us by phone for quicker responses. If you need any further assistance, please feel free to reach out to us at reviews@mowers2go.co.uk. Thank you for your support!
Kind regards,
Mowers2Go Customer Support
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