Mr. Cooper Powered by Rocket Mortgage Reviews 8.422

Now that their (mostly security theater, like all banks) authentication is supposed to run through Rocket Mortgage, I can't log in at all through a VPN. What is it with banks no longer happy having abysmal security themselves, but now trying to force their customers to expose themselves online just to be able to continue to use online banking? Is this really the best you can do in 2025 for security, to just block IP addresses?

Requested a payoff quote and received it immediately and was able to pay off my deceased loved ones mortgage in 1 day!

person I dealt with was very patient with me and resolved all my problems. She was a pleasure to deal with.

Persons does not lotion my concern at all and for fully imposed me charges without understanding my concern.

Explained things to me to be able to understand somewhat of how things will work.

FRIENDLINESS OF CUSTOMER SERVICE
EASE OF MAKING PAYMENT

The customer service representative are very knowledgeable.

The Agent was professional and helped me resolve my issue

Customer service was kind and understanding

A person that does NOT listen to their client, needs to find a different profession! Lea did not listen to a word that was said to her, and if she did, she never acknowledged what was being said. She just kept following her script!! NOT GOOD!!

The agent was very warm and her tone was non-threatening and welcoming. She was very polite and explained everything thoroughly making sure that I understood everything that was taking place and what my responsibilities were.

They were fast to helping you (once you got through) with resolving minor hardships and taking notes to assure they will help you to catch up with your financial obligations. They read back your request to be sure of everything that was discussed with them

I needed help and better understanding of the terms and not only did they help but they made me feel that even through my struggles they were here to help me

The representatives at Mr Cooper are always polite, knowledgeable, and very patient. I’m always very satisfied with any interaction I have with them.

Friendly and helpful employees.

Excelente customer service. Very knowledgeable and helpful

In February 2025, I was given a 60 day delinquency notation on my credit report by Mr. Cooper, that was fraudulently caused by a lie from a loan officers lies at The Federal Savings Bank ("Mr. Conner Patterson").

I provided all the facts and information to Mr. Cooper and ask if the negative information could be removed from my credit report, but it was all to no avail, which caused me to have to wait an additional "8 months" in order to refinance my loan to take advantage of the lower interest rates at that time!