MRI Plus Reviews 72

Antwoord van MRI Plus

26 feb 2026

Dear Rob,

Thank you for taking the time to share your feedback. We are very sorry to read about your experience and sincerely apologise for the inconvenience and frustration this caused you.

A power failure and the resulting cancellation of scans is unfortunately outside of our control, however you are absolutely right — you should have been contacted as soon as we became aware of the issue. We understand how frustrating it must have been to travel for your appointment only to be informed on arrival, and we apologise that this was not handled better.

We are also concerned to hear that you felt communication on the day was unclear and that you had to chase for your refund. This is not the standard of service we aim to provide, regardless of our pricing, and we take your comments seriously.

Your feedback has been shared with the management team so we can review our emergency communication procedures and ensure improvements are made.

We are genuinely sorry that your experience did not reflect the level of care we strive for.

Antwoord van MRI Plus

26 feb 2026

Dear Michalis,

Thank you for sharing your feedback. We are very sorry to read that you are unhappy with your experience.

We would like to clarify that our MRI systems and imaging protocols meet all required regulatory standards and are routinely quality-checked to ensure diagnostic accuracy. Scanner strength alone does not determine image quality, as this also depends on the clinical indication and imaging protocol used. All scans are reviewed and reported by qualified radiologists.

That said, we take any concerns about image clarity very seriously. If you feel your scans were not suitable for your needs, we would very much like the opportunity to review your case in detail and liaise with your referrer if appropriate.

We are also sorry to hear that you experienced difficulty obtaining your refund, as this is not the level of service we aim to provide.

Please contact me directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can investigate both matters thoroughly and respond to you properly.

Kind regards,
MRI Plus

Antwoord van MRI Plus

26 feb 2026

Dear Anthony,

Thank you for taking the time to share your feedback. We are very sorry to read about your experience and sincerely apologise that we did not meet your expectations.

We are particularly concerned to hear that you felt our team were rude and unhelpful. This is not the standard of care or professionalism we aim to provide, and your comments will be addressed with the staff involved.

We also apologise for the extended waiting time on the day of your appointment and for the delay in receiving your results. We understand how frustrating this must have been. Additionally, the issue you describe with our phone system is not acceptable, and we are actively reviewing this to ensure patients can reach us without difficulty.

We would welcome the opportunity to look into your case in more detail and address your concerns properly. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can investigate this matter further.

Antwoord van MRI Plus

26 feb 2026

Dear Jerry,

Thank you for sharing your feedback. We are very sorry to hear about your concerns regarding your knee scan and the distress this situation has caused you.

We take comments about image quality and diagnostic accuracy extremely seriously. All of our scans are performed using regulated equipment and are reported by qualified consultant radiologists. However, we fully appreciate how concerning it must be to receive differing opinions regarding your diagnosis.

Differences in clinical interpretation can occasionally occur, particularly when correlating imaging findings with physical examination results. That said, if your orthopaedic surgeon felt the images were not of sufficient quality to interpret, we would very much like the opportunity to review your scan and the reporting in detail.

Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this thoroughly and liaise with the relevant clinicians if appropriate.

Kind regards,
MRI Plus

Antwoord van MRI Plus

26 feb 2026

Dear Vaughan,

Thank you for your feedback. We are very sorry to read about your experience and the frustration this situation has caused you.

We sincerely apologise that there were issues with your appointment and that your refund was not processed promptly. You should never have felt that you needed to escalate matters in order to receive your money back, and we regret that this was your experience.

This is not the level of service we aim to provide, and your comments have been noted so we can review our processes and prevent this happening again.

If there is anything further you would like us to look into, please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
.

Kind regards,
MRI Plus

Antwoord van MRI Plus

26 feb 2026

Dear Steve,

Thank you for your feedback. We are very sorry to hear about the delay in receiving your results and the frustration this has caused you.

Being advised of a timeframe and then not receiving communication within that period is understandably disappointing, particularly after you have chased the matter. This is not the level of service we aim to provide.

We would like to urgently investigate what has happened with your report and ensure it is resolved without any further delay. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can look into this immediately.

Kind regards,
MRI Plus

Antwoord van MRI Plus

26 feb 2026

Dear Colin,

Thank you for your feedback. We are very sorry to hear that you are still waiting for your scan results and that you have been unable to reach us by phone.

If you were advised that your results would be available within two working days, we completely understand how frustrating it must be to still be waiting. This is not the level of service we aim to provide.

We are also aware that some patients have experienced difficulties with our phone system, and we are actively working to address this.

Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can urgently investigate the delay and resolve this for you as quickly as possible.

Kind regards,
MRI Plus

Antwoord van MRI Plus

26 feb 2026

Dear Paul,

Thank you for taking the time to share your experience. We are very sorry for the frustration and inconvenience this situation has caused you.

We fully appreciate how upsetting it must have been to attend your appointment, after providing your report in advance, only to be informed on arrival that the scan could not go ahead due to your heart monitor. Pre-screening is in place specifically to avoid this type of situation, and we regret that this was not identified and clarified with you beforehand.

Patient safety is always our priority when it comes to implanted devices such as ILRs, but we recognise that this should have been addressed well before your visit. We are also sorry to hear that communication at reception and the lack of response to your emails left you feeling that the service was disorganised. That is not the experience we aim to provide.

We would welcome the opportunity to review your case in detail and understand exactly where our processes failed on this occasion. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can investigate this properly and respond to you personally.

Kind regards,
MRI Plus

Antwoord van MRI Plus

26 feb 2026

Dear S Richmond,

Thank you for your feedback. We are very concerned to read your comments and sincerely apologise for the distress and frustration this situation has caused.

If an incorrect scan was performed, this is a serious matter and not the standard of care we aim to provide. We would like to urgently review your booking, referral details and the scans carried out to understand exactly what has happened.

We are also sorry to hear that you feel your emails have not been responded to and that you have not received clinical feedback. Clear communication and timely reporting are extremely important to us, and we regret if this has not been your experience.

We take complaints and regulatory standards very seriously and would welcome the opportunity to resolve this directly and promptly.

Please contact us at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this fully and work towards an appropriate resolution.

Kind regards,
MRI Plus