I received an email on 10/16 that my box was “en route” to me. I sent an email Nov 2nd requesting a status update because when I track the package, it still has not actually shipped. Since I sent my e... Toon meer
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I was expecting a golf shirt or maybe a golf glove since when ordering sizes were asked Also ordered bonus box. Both contained unattractive hats, got tees, ball markers, stamp, impact tape, knit hat,... Toon meer
Bedrijf heeft geantwoord
Quality of items in the box seems to be declining. No more sleeve of balls, only basic tees each time, many repeat accessories items in this box (repeated item examples: club cleaning brush attachme... Toon meer
It was good value for money. Box was worth around $230 and included some apparel items, a putting mat, a towel, among others. I've just bought my first set of clubs, so I find some things useful, howe... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mullybox is a subscription box for golfers. All of your golf essentials conveniently delivered to you, in one box.
Contactgegevens
27911 HARPER AVE, 48081, St Clair Shores, Verenigde Staten
- 3136188301
- info@Mullybox.com
- mullybox.com
3,0
Gemiddeld
284 reviews
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Antwoord van Mullybox
Hi Drake, unfortunately we stopped the golf ball subscriptions for the time being. Of course, you were not charged for this.
We sent a few emails about the change but sorry if it caught you off guard.
Also, we were missing sizing info on your last box, so will follow up with you to see if we can get you your shirt!
I was very happy with the mully box…
I was very happy with the mully box getting my 2 sleeves of golf balls every month along with small surprise gifts. Then you raised the price and I decided to cancel
15 oktober 2022
Antwoord van Mullybox
Hi David, sorry we discontinued the monthly boxes. We are working hard on some new product developments. Stay tuned!
Quick reach out to my concern
I was expecting a golf shirt or maybe a golf glove since when ordering sizes were asked Also ordered bonus box. Both contained unattractive hats, got tees, ball markers, stamp, impact tape, knit hat, golf towel, backyard bullseye set and socks. Only plus, quick delivery
17 december 2022
Antwoord van Mullybox
Hi Audrey, thank you for your review and apologies about a potential mispack and that you didn't like the hat!
I will take a look into this with our fulfillment team, as it does appear you had your sizing information input. We are shipping a pullover and glove, but if we don't have sizing info the backyard bullseye set is a replacement.
I'll follow up with you by email to get this sorted out!
Thanks for making it right received my…
Thanks for making it right received my box today very nice thanks again for making it right
17 december 2022
Review zonder uitnodiging
Antwoord van Mullybox
Glad we could get this resolved for you!
I wanted to know the tracking…
I wanted to know the tracking information of my quarterly subscription. The quick response was unexpected, but very nice.
16 december 2022
Antwoord van Mullybox
Hi Kyle, glad we could take care of everything fast for you!
Great customer service
Great customer service! Responded very quickly and was able to fix mistake on order.
16 december 2022
Antwoord van Mullybox
Hi Janie, glad we could take care of everything for you!
I was excited about this subscription…
I was excited about this subscription for my husband as a Christmas gift. So excited I also recommended it to my sister-in-law for her husband too. I ordered the box and never received any type of tracking information until I emailed them a week later (according to the website they ship out 48-72 hours later). I emailed them twice before I received an answer. After receiving shipping information the box sat in Michigan for days and FedEx couldn’t help in letting me know when it will ship out. After getting in touch with one of the representatives of Mully he did everything he could to get answers from FedEx which eventually lead him to ship a completely new box to another address for me just so I could have it in time for Christmas.
Above and beyond service in the end. Thank you Drew!
7 december 2022
Antwoord van Mullybox
Hi Jessica, I know we discussed this by email and we are also frustrated that FedEx did not scan your box in. We did ship this out within 48 business hours of the order, the ~1 week delay is related to FedEx's handling.
We did reply to all of your emails the same day (except your email from 9pm yesterday we replied next day).
I promise this will arrive by Christmas! We are going to do everything in our power to make FedEx move faster, and if they don't, we'll overnight a new one.
The boxes were amazing
The boxes were amazing. All the products I still use to this day. The clothes are still standing .
12 juli 2022
Antwoord van Mullybox
Glad you loved it and thank you for your review!
Has some really great things to use in…
Has some really great things to use in the box
15 november 2022
Antwoord van Mullybox
Glad you loved it and thank you for your review!
Timely delivery of a putting mat
Timely delivery of a putting mat. I was looking at getting a putting mat for the winter to improve my putting stroke. All the other items are great.
1 december 2022
Antwoord van Mullybox
Glad you loved it and thank you for your review!
Great company
Drew and his staff are awesome. They were very patient and answered all questions and repaired a shipping issue with me. Again Mullybox is awesome and I highly recommend their company and products
14 december 2022
Review zonder uitnodiging
Antwoord van Mullybox
Glad you loved it and thank you for your review!
Changing my rating
I am changing my review after being in touch with Mullybox. The problem was with Fed Ex and the way they handled the shipping and pick up.
14 december 2022
Review zonder uitnodiging
Antwoord van Mullybox
Thanks for updating the review and glad we can help!
Customer Service
So far the customer service has been great. I bought this as a gift so I hope me husband likes it!
14 december 2022
Antwoord van Mullybox
Thanks for the review and we think your husband will love it!
A company that cares about there customers
We enjoyed the boxes we did receive. With this being a online subscription company. I’m surprised not only how simple contacting them was. But more so how customer first they truly are. I would recommend this company to people if I was asked. We have been introduced to training aid I might have not got other wise. And my son has continued using to this day some items right before a tournament.
7 december 2022
Antwoord van Mullybox
Ken, sincere apologies for the miscommunication. As discussed, there was some confusion all the way around with this transaction but glad we are getting it resolved for you.
Antwoord van Mullybox
Glad we have gotten this fixed, our future boxes wil only continue to get better!
Awesome customer service
I got a Mullybox subscription for my dad as a gift. I am not a golfer and have no idea how good the items were or how good of a value they were. My dad seemed to enjoy it.
I can say that the customer service I received was excellent. The shipping costs were unclear when setting up the subscription (there is a monthly shipping fee, I found out later), and I was able to get them removed for several months with a screenshot of the confusing language at checkout.
It was disappointing that 4 months into the 6 months I had promised my dad that Mullybox decided to change from a monthly subscription model to a quarterly box (which cost more than 3x the basic box I originally had). But after I canceled, I gave that feedback (without asking for a refund), and they gave me $15 back. They really didn't need to do that to keep my business, since I had already canceled.
While they are probably going through some growing pains that led to me having to contact customer service, they really were great to deal with.
2 december 2022
Review zonder uitnodiging
Antwoord van Mullybox
Thank you for your review and glad we could get some of your concerns resolved. If you ever need anything going forward, just let us know!
Antwoord van Mullybox
Glad you loved it and thanks for the review!
Great products!
Excellent products and a lot of value. Definitely get your moneys worth!
17 oktober 2022
Antwoord van Mullybox
Glad you loved it and thank you for your review!
Antwoord van Mullybox
Hi Darryl, I think there is some confusion! You used a coupon to get 50% off your first box (and a $100 retail value free gift). We are offering a complete refund. We'll follow up again by email to help sort this out.
Antwoord van Mullybox
Glad you loved it and thank you for your review!
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