Murrayandwarren Reviews 

After receiving the jacket weeks after placing the order, the jacket was cut all wrong. The sleeves were inches too short, the pockets were as high as the bottom of my rib cage, and the fall of the jacket was above my hip bones. I'm 5'8" 150lbs.

When I asked for a return, the response was "what's wrong with the jacket" - fair enough question. I explained what's outlined above. They're response was "prove it with pictures". Ugh, that's frustrating. I've never had to prove my reason for a return before. I complied and sent the pictures. After the customer service rep agreed with my complaints, they offered to ship a different size AND CHARGE ME 35% for a swap fee. What in the world? I declined and said at this point I'm only returning the jacket for 100% refund. Their response was to offer a 10% refund, and to keep the jacket. That would be cheaper than shipping the jacket back, which would be at my expense.
And that leads us to now. I'm not sure where this will end up, probably with the jacket in the garbage and me out a bunch of money.
I'll not buy from them again.

This business is a scam. It advertises a "risk-free" 30-day money back guarantee. "Murray and Warren Boston" does not have a storefront in Boston, despite advertising itself as such and even having photographs of their clothing displayed in a Boston brick-and-mortar store (probably AI-generated).

One of the first red flags is the order immediately generated an e-mail which contained a tracking number showing the item shipping from China. The customer service phone number only goes to voicemail which sounds like a standard cell phone greeting. No one ever answers.

While they responded to e-mails, the customer service claims items could never be cancelled since they are fulfilled immediately in their warehouse. This is obviously much different than the cancellation policy listed on their website.

The return address on the item lists a Chicago, IL address. The company offered a 10% refund to keep the item. However, the company claims the only way to receive a full refund is for the customer to pay shipping and custom fees ($25+) back to an address in China, which they only provide via e-mail and not on their website. They also require filling out an Excel form with order information, specific information on order information which much be included inside the packaging, photos of the item and packaging, and proof of payment for customs fees. Again, none of this is described anywhere on their website.

Also, the website for the item ordered claims "Only 4 left in stock!" for all sizes, which has remained consistent in the weeks since ordering and is obviously false advertising. The quality of the item is MUCH less than the advertised retail price of $349.95. This is a cheap generic item with no clothing label, rather than a curated vintage style from a boutique Boston clothier.

100% avoid this company.

Complete scam. Drop shipper from
China where clothes are nothing like what is advertised. They’ve had to change company names, multiple times due to the scam. They certainly don’t have a location in Boston. They’ll send a garbage piece of clothing then insist you pay for return shipping to China. Avoid and report everywhere possible.

My husband ordered a jacket, in his regular size, which should have been "true to size" per the website and sizing chart. When the jacket arrived, it was at least 1 size too small. It took several attempts to contact the seller via the email provided before receiving a response regarding an exchange. Mt husband was told he was welcome to pay an additional 30% more and they would send him the next size up. This is obviously ridiculous. We then contacted them regarding a refund but all additional attempts to receive any communication has been met with silence. This seller is a scam, their "customer service" is a joke and no one should buy anything from here ever.

These are the same people from Murray & Hayes. They didn't even check their website properly. Now claiming to be based in Boston USA, but references to Murray & Hayes out of Melbourne can still be found on the new site.

Total Scam company. Poor quality. Refund policy total BS. Don't waste your money on this garbarge!!

SCAM! This fake company used to be called Murray and Hayes - they have rebranded to escape the old reviews. Do not purchase from this company, they are a complete and total scam.