Fast delivery, however delivery to the UK was very expensive at nearly £25. The shaman ritual drum is okay. However I’m not entirely happy with the quality. It is bespoke in some ways, imperfec... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I wanted some silk paints I could not buy locally here in the UK so had them shipped by this company, they've made everything very simple. I am grateful they dispatch to the UK and I can buy exactly w... Toon meer
Bedrijf heeft geantwoord
My overall experience was great, the website easy to use, my order quick to complete. Your help desk and assistance is also top notch. The only part that frustrates me and deducts from a perfec... Toon meer
Bedrijf heeft geantwoord
Great price, well packaged bass that was out of stock everywhere else. Delivery from Slovakia to Scotland in under 6 working days (9 days in total), just 1 day later than quoted but that was due t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Muziekinstrumentenwinkel
- Dj-benodigdheden winkel
- Elektronicawinkel
- Opnamestudio
- Bladmuziekwinkel
- Stereowinkel
Geschreven door het bedrijf
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Geschreven door het bedrijf
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.
Contactgegevens
Drienova 1/H, 821 01, Bratislava, Slowakije
- +442035000766
- uk@muziker.com
- muziker.co.uk
Muziker is a major e-commerce player
4,4
Uitstekend
547 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Un-acceptable service
I bought a small hanging hook for my guitar, cost was £2.19. Shipping the item was £24.90. !! When I realised the cost from the invoice, I immediately cancelled the order. Muziker refused to refund my order, indeed they said to refuse delivery when it arrived, so I could get my refund (£2.19) but the shipping would still be charged. This company is a complete rip off, and has appalling service.
17 mei 2024
Review zonder uitnodiging
Antwoord van Muziker
Dear Adrian,
Thank you for your review and we're really sorry that we weren't able to fulfil your expectations and that you had negative experience. Unfortunately, we couldn’t cancel your order because it had already been picked up by the courier, and we don’t have any influence over the order once it’s in their hands.
But please, refuse the package from the courier when they will try to deliver to you and the package will be send back to us automatically by courier. Once the refused package reaches our warehouse, we’ll promptly process a full refund for your order.
Kind regards,
Dorota
Muziker
Excellent support from Raul and Marius…
Excellent support from Raul and Marius at Muziker after my purchase of Strymon’s BigSky plugin. The terminology ‘Licence Key’ (should be labelled Redemption Code) and Activation Code led to uncertainty as to how to activate the software in my DAW (they send you a Licence Key which you then have to input on the Strymon website in the Redemption Code section - this then generates the Activation Code you need). Both these guys got onto the case straight away and got me up and running. They said they would call me back, and they did. They said they would follow up and get the issue sorted out, and they did. I must admit I was sceptical about using Muziker initially but have to say my scepticism was totally unfounded. This was customer service at its best. Thank you guys.
21 mei 2024
Review zonder uitnodiging
Antwoord van Muziker
Hello Rick,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Dorota
Muziker
The goods sent were exactly what I…
The goods sent were exactly what I wanted and arrived in good condition.
Would use this seller again.
7 mei 2024
Antwoord van Muziker
Hello Paul,
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
forgot to check shipping costs found…
forgot to check shipping costs found out too late that it was A LOT
6 mei 2024
Antwoord van Muziker
Dear Jonathan,
thank you for your feedback.
Since we ship goods from warehouses based in Slovakia, EU and UK is not part of the EU, there is taxes and custom charges included in the shipping fee. Once you receive the parcel in UK, you are not paying any additional fees.
Kind regards,
Dorota
Muziker
Superb service from beginning to end
From beginning to end the whole experience was excellent. The products are superb at very competitive prices. The website is clear and efficient. The staff dealt with my questions quickly and kindly. I cannot speak highly enough of my experience with this company.
5 mei 2024
Antwoord van Muziker
Dear Robert, we're truly happy when our customers are satisfied with our services and share their experiences with others. Thank you very much for this great review. Kindest regards, Lea Muziker
It my second purchase with muziker this…
It my second purchase with muziker this year 2024 on both account there was never an issue with my place orders the procedure has been without hiccup the package arrival has been fluent and the items orders well package for the journey from Slovenia to the UK Big up to Muziker they have a great crews fronting a great company i can see these guys being around for a long long time cause they know how to roll it out
26 april 2024
Antwoord van Muziker
Hello Richard,
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Antwoord van Muziker
Hello Dan,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
Absolutely amazing service
Absolutely amazing service, great response time and help me with everything I needed.
25 april 2024
Antwoord van Muziker
Hello Ben,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
The description was wrong but they corrected and tested me fairly
The strap in both the title and the description specs states the strap is leather which for me was a crucial part of the purchase decision but it is not. It is vinyl and u can clearly feel it’s plastic and see the white plastic backing.
The form to request a refund is so long and complex I’m not sure I have the energy but I would happily return it
Update - since I posted this Muziker refunded me in full and corrected their product description. Credit to them for doing the right thing and
22 april 2024
Antwoord van Muziker
Dear Neil,
We thank you for finding time to share your review and moreover, we're truly sorry about the problems with your order.
There appears to be an error in the product material description. We are sincerely sorry for the inconvenience.
Please fill out online claim form https://www.muziker.co.uk/claims and my colleagues from the claim department will contact you shortly to solve the problem as soon as possible. If you would have any issues filling out the claim form, please feel free to contact our customer support by email on: uk@muziker.com or by phone on: +442035000766 and we'd be happy to help you out.
Kind regards,
Dorota
Muziker
Quick and easy
22 april 2024
Antwoord van Muziker
Hello Craig,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Excellent product Excellent seller
Easy to order through PayPal.
Nice website layout.
Shame the postage was with ups as it took 12 days from ordering to arrive and was hard to track due to ups website not updating correctly however this is no fault of Muziker and will buy from them again.
21 april 2024
Antwoord van Muziker
Hello Simon,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Antwoord van Muziker
Hello Rachel,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Great service, thank you…
Delivery was much faster than when previously shipped. Products of great quality. Also when there was a problem with stock they remedied and sorted with me quickly.
15 april 2024
Antwoord van Muziker
Hello Joanne,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Antwoord van Muziker
Hello Gbenga,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
Great experience good communication …
Great experience good communication from sale to delivery well tracked
8 april 2024
Antwoord van Muziker
Hello Brigid,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Very pleased
First time I have purchased from Muziker. Great price. Delivery on time. Friendly offer of a discount on next purchase. A really good customer experience
7 april 2024
Antwoord van Muziker
Hello Peter,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Shipping problems
The guitar stand itself is great, it's just they sent it in a huge box that wouldn't fit into a parcel locker so I had to spend several days waiting for it at home with no tracking information provided. Yes, I chose the method of delivery, but I didn't know they'd put it in such a huge box and send it out anyway without contacting me first to change the delivery method. When I pointed it out, the email replay suggested it was my fault. I won't use Muziker again.
15 april 2024
Review zonder uitnodiging
Antwoord van Muziker
Dear Richard,
Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers. We'll forward your recommendation regarding the packing to the responsible department.
However, we hope, you enjoy your product.
Thank you once again
Kind regards,
These clowns left a £2,500 guitar on my…
These clowns left a £2,500 guitar on my drive, visible from the road, in the pouring rain, while I was on holiday despite being told that I was away and saying that they would tell the courier to rearrange delivery date. Unbelievable.
2 april 2024
Antwoord van Muziker
Dear David, thank you for the feedback. We are sorry to hear about this issue. However, we didn't register any postponed delivery requests on your part. Once the shipping is generated, the customer may manage the delivery place, time, and date with the courier service. We will forward your complaint to the courier service to avoid further problems. For any further requests, do not hesitate to contact us at uk@muziker.com Thank you. Kindest regards, Lea Muziker
I liked the price of the product ... BUT !!
I liked the price the product was offered at but after purchasing the item from your website, the download link was not sent through to me immediately but about an hour later ... this is poor!
3 april 2024
Antwoord van Muziker
Dear Ray,
We're sorry for the inconvenience with your order. At the same time, we want to thank you for letting us know about the possible difficulties. We'll do our best to sort it out and we can improve it for future customers.
Kind regards,
Dorota
Muziker
Antwoord van Muziker
Hello Tariq,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
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