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2,7
20 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I have been trying to return an item that I received that is too big. I simply cannot get and authorization label to return my item. I have send them numerous e-mails to no avail. This is a scam. Calling my credit card company to resolve this matter. Mad is heck can not describe my frustration.
The glue works well, but the bottle is too hard to squeeze. I couldn't get the glue out, so I transferred it to another bottle.
Great customer service. Answered immediately, bent over backwards to rectify what had gone wrong. Definitely buy from this company again!
The item I ordered as advertised was NOT what was sent. It was a cheap knockoff from CHINA. Attempts to return and obtain a refund were futile. This is a SCAM and fraudulent business. BEWARE!!!!
Antwoord van Mybohooutfit
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@mybohooutfit.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I ordered Thankful white knit sweater type for 41.98. On 12/1/25. I have not received it or have not heard from ya’ll.
AWX my outfit,Burlingame.CA
Bamboo thread UK GB 62927276 this shows on my bank account.
Antwoord van Mybohooutfit
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@mybohooutfit.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I placed an order on 11/27/25 for $60.98 and have received no information, no confirmation email, no order information, no shipping or tracking information, NOTHING. I was charged for sure, but no product in sight. I think this company is a scam.
Antwoord van Mybohooutfit
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@mybohooutfit.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Ordered product on 11/24/25, and have received nothing. No correspondence from company. Order was for $44.98 times two and paid by Apple Pay.
I do believe that this company is a scam.
Antwoord van Mybohooutfit
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@mybohooutfit.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
These shirts are poor quality. They are not true to sizing at all. They remind me of the over priced concert shirts we used to buy in the 80’s. Don’t waste your money.
Antwoord van Mybohooutfit
Dear Customer, thank you for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we prioritize your feelings and resolve the issue. We take responsibility for every product. Please send your details to our customer service email address: service@mybohooutfit.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Ordered two shirts for my father-in-law’s birthday and never received them. Customer Service kept saying the carrier said it was delivered. I checked my local post office and they said they didn't have a record of it. I asked customer service to give me the carrier contact information so I could call, they then said the carrier is random, yet they were able to contact them. Ongoing for over 2 months of communication. Asked for refund and they ghosted. Do not buy from them, it’s a scam.
Antwoord van Mybohooutfit
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@mybohooutfit.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Terrible product quality, 2 of the 3 shirts were unwearable. Customer service was good once communication was established. Language barriers made communications clunky and awkward, but after a clear request to refund in full for the defective items in the order, it was processed quickly, and none of the defective items had to be returned.
Dress in picture
I paid $56 for a dress I never received. Instead I received this ridicuousdress that wasn't worth 50 cents. I've asked for my money back and they keep sending me emails that my dress is on it's way. This company is a total scam do NOT give them a penny. I gave them two months to make it right before I'm posting this. They have never responded to my complaint.
I ordered two specific dresses. One was totally different from my order and both did not fit although I ordered my size. About to return them.
Took a week for them to send parcel. Then something occurs to shipment so it's returned to sender. Paid $165AUD weeks ago, no parcel, no communication. Avoid dodgy company. I'm alerting other sites that sell similar clothing so customers are aware.
I ordered a beautiful linen and cotton shirt that was advertised on the website and a deep blood red beautiful print when I got it it’s rust and it’s some kind of strange print made out of polyester just like all the other reviews. It gives you a email address service@bohooutfit and every time I send it, it comes back as an unknown address. I finally sent it in. It went through, but I haven’t heard back from them so I guess I’m out $46 for this ugly shirt that’s not even wearable!!
Same exact complaint as the other 2 complaints. The dresses are not airy or COTTON as described and colors are not vibrant and they are resisting giving me my refund and how to send back, now they want me to send back to china at my expense, i thought these were american made
3 dresses were supposed to be cotton. Arrived after 1 month and all were made of a cheap polyester like material that looks and sounds just like a super cheap shower curtain. The fabric detail that makes it look like it is woven is just a print and even the print is washed out looking and out of focus, nothing like the ones on the site. There are no tags of material content, care instructions or anything other than the size.
The item delivered bears little resemblance to the advertised product. Supposedly cotton blend, it turns out the be a polyester sack. Definitely not the light and airy dress in the pics. They advise free returns but then advise you that postage would be too high for you to return, and off half price refund and you can dispose of the product. All negative comments are removed from their Facebook ads. Steer clear
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