MyBoots Reviews 

Was scammed, I wish I looked them up first and read reviews. They will not own up to their wrong doing. Was sent shoes that were NOTHING like the photo. Terrible!!! I emailed them and contacted them through Instagram, they responded, did not own up, then completely ghosted me. I reported thier website and instagram. Considering there has been so many complaints on here from a while back, I don't understand how they're still in business and haven't been shut down. This is criminal!

I ordered some Harry's razors on line, there was an offer code of MENSAVE20,
however when I tried to check out it said the code was not valid. I tried several times with the same result. As my husband needed them, I ordered and immediately emailed to explain the problem. What followed was many emails where I was refused a refund, also refused the opportunity to speak to a supervisor. On the following day, still trying to get a resolution, I was asked to supply a screenshot of the offer, by which time of course it had changed to free postage!
My tip for today, take a screenshot of the offer because Boots obviously don't know what their offers are. 😡

Awful company. Wish I had checked reviews and return policy before ordering, as they don't fit and won't accept returns/refund. I would avoid this company unless you're happy to pay for items that don't fit.

I ordered lovely flexible stylish sandals on the 22/5/26. I made the mistake of checking trust pilot after placing and paying for my sandals. My immediate thoughts were that I had thrown my money away. However, I received my order today 1/6/26 and they are great. My only criticism is that the communication about where my order was and when it would be delivered wasn't great. That's why I have given 4 instead of 5 🌟

I ordered these through an instagram ad. They did take a while to come which suggested China and I checked trust pilot. I wasn’t hoping for much. However I really love the Sandles. They are super comfortable and lightweight. To be honest I didn’t find them too expensive for 2 pairs. I am happy with them.

Appalling customer care.
Ordered some creams but the wrong ones arrived.
Sent back for replacements, the same wrong creams arrived again. After 30 emails between myself and Boots Customer Care I was getting very annoyed and frustrated so I cancelled the order and got a refund. 0 out of 10 to Boots.
David Ralphs

SHEIN and Temu sell the exact same products for about 5-10 pound . Don’t be conned .

Ordered saddles, said arrived but I didn’t get them 😞
Said delivered ,my family were in.

Very surprised to see 5 star reviews on there site! Poor quality, not worth the £40 I paid and should have considered the fact there’s a no returns policy!
Took almost 3 weeks to arrive and no response to my emails. Would not recommend!

Absolutely diabolical service. The boots did not fit and they refuse to give a refund or even an exchange despite me contacting them within days of receipt the response I got said -

We have looked into whether we can make an exception for you but we face the following issues:

Limited Stock: We currently have very limited stock availability for these boots due to a supply shortage, meaning we are unfortunately unable to offer an exchange for a different size or colour.

Warehouse Closure: Our warehouse operations are temporarily offline, which prevents us from issuing a return label or processing physical returns efficiently right now.

I responded to say that this was not acceptable but despite chasing they now ignore my correspondence

I would not recommend buying from them

Definitely don't order from them. The product is not of good quality for the price. I am a ladies 7 in Australia sizing and they arrived and are too big. I emailed expecting that I would be able to exchanged for a smaller size but response was we sent the order correctly so no exchange. Very disappointed. I would advise to shop eleswhere.

Hands down the worst company I’ve ever dealt with. Rude,incompetent and lie. Delivery is so late, and this isn’t the first time, they won’t let you send the back. I will never use this company again. Do yourself a favour and order from other companies online selling the same boots!!!

Terrible company!! I haven't received my parcel and they are refusing to refund! They take forever to reply to emails and repeat themselves saying I need to wait for them to investigate! This has been a couple of weeks and I've had no update!! Customer service is awful!

Not a good experience so far!!
If the boots don’t fit or you don’t like the quality they will not refund or exchange the item.
Im stuck with boots that don’t fit me, even though I got my regular size and I can’t return them!! A total waste of money.

Absolute scam. I placed an order for ann Xmas present and never received confirmation. The money also did not leave my bank so after two weeks I figured that I must have not placed the order, no emails in my inbox or junk. I placed the order again, thinking they were a legitimate UK based company, as their website and socials imply. This time I got a confirmation email and the money left my bank, one day later the money for the first order leaves my bank. I tried to contact the customer support only to find that the email on their website actually changed when I clicked the link. I had no response from a couple of emails so contacted them on instagram. They did respond but made out it was entirely my fault and that they would not cancel either order, despite the tracking showing that both orders were currently in China!!! The saving grace is that they were received, not quite as nice as the images on the website. After a few messages back and forth they decided to just ignore me so nothing I can do but swallow the issue. Please DO NOT order from this company if you want UK regulated service, you will not get it!

Do not order from this company !!!! I ordered boots, came from china not uk and arrived damaged. Only way to contact them is via email, they made up some excuse as to why they couldn’t issue a return label, emailed a few times with no response for refund in the end had to go to my bank.

Finallly boots arrived took two weeks
Thought this company was British but it wasn’t
However arrived quicker than temu so that bonus
Did email them to ask where they was and they did respond after day so that was good sent me link to track on line
It said they’ve somewhere else than said they was out of delivery
They arrived this morning they are amazing quilty even the socks i ordered are good quality x came in a Plastic bag not boxed as the video showed but still packaged lovely
Would order again as want the apricot ones
Friend ordered similar pair off Amazon and they not as good quality as they are from my boots x

Only gave 1 star as can’t select zero! Wish I’d come on Trustpilot before buying. Not impressed with quality and boots are too small in size, even though I read through reviews saying true to size. Their refund policy is, well, they don’t really have one! Don’t buy!!

I ordered theses boots b4 Christmas….took forever to get them. I ordered according to reviews. When I received boots they are to small. I have been trying for a month now to get someone to give me info on a return and so far haven’t heard from anyone.
I boots are great just small and need another size. Come on people get with it.

Boots are not good quality and don’t fit well at all. Website is a scam as it says they are a UK based company but in fact this is not true. Would not recommend anyone purchases from this company.