My experience with this service was beyond frustrating. I booked what was supposed to be a comprehensive clean, yet the team left early and barely touched the areas I paid for. Surfaces still had visi... Toon meer
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If I could give less than 1 star I would. I don’t know how, but our apartment was WORSE after their “clean.” Worst cleaning service I’ve ever used! A dozen back and forth messages to get it properly c... Toon meer
Paid for a deep clean for an unfurnished apartment that I am moving into, which was supposed to be around 7/8 hours, and include cleaning inside cabinets, refrigerator, etc. When I came back after 4 h... Toon meer
The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and eve... Toon meer
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Contactgegevens
247 West 35th Street, Suite 9R, 10001, New York, Verenigde Staten
- (855) 692-5326
- contact@myclean.com
- myclean.com
1,2
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149 reviews
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Update: 7/23/19. After the poor customer service I received on 7/19/19, the CEO, Michael reached out to me. He apologized profusely, for the disrespect that I received and gave me a full refund. I have decided to change my star rating from 1 to 3. However, my feelings on the COO have not changed. My cleaner Joann, was great and I would hire her again! She really did clean our apartment well, and took the job very seriously. She gets 5 stars! Michael as well, gets top stars for reaching out to me and making the situation better, but it shouldn't have happened in the first place. I told Michael, that I will not change my review when it comes to Kenny (COO). He's arrogant, disrespectful, and a raging bully! As a first time customer with MyClean, you'd think he'd be all about customer service, he has no clue what that means. I'm glad I kept the appointment. My apartment needed to be cleaned asap, and Joann did such a nice job. If I book again with MyClean, and have a better experience, I will update my star rating.
21 juli 2019
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never pitched up to go through what…Useless!
never pitched up to go through what needed to be cleaned on Saturday but emailed to say they would be there for the actual clean on Monday and then never pitched up for that. No calls, no emails, nothing!
24 juni 2019
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The cleaning wasn't great
The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and everything we wiped was black from dirt. I hope you can get some of your money back because I honestly have no idea what they did for the time they were in the apartment. There was still maple syrup spills in the fridge". After raising the issue to the customer services team, they don't even look into the issue in details, and reply with the email right away in less than 3 mins by saying they can't do anything. Not even considering and hearing further about the issue.
29 augustus 2018
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Antwoord van MyClean Cleaning Services
Hi Henry,
Thanks for the response. I've discussed with the team and understand the frustration you've experienced. And I apologize. I get it - I started this company, because I wanted my place cleaned with the same quality and convenience, clean in and clean out, regardless of my presence.
To the defense of my team, this was a particularly challenging situation, and we are sorry the confusion about our scope of work led to your client's dissatisfaction. The location had painting done and as counter-intuitive as it may seem (it's something we've learned over the years), this causes dust to settled and resettled for days after the paint job. This is why we recommend post-construction cleans in this circumstance. Unfortunately, because you had used us before, you were not directed towards our moving/deep clean questionnaire which would have pointed you towards the post-con service. As a result, our clean did not leave the location clean.
To respond to the first issue, regarding the cleaner's work ethic and honesty, Mel has been with us for 4 years and has made many clients happy during the period. I have no reason to believe that she left early. Instead, she simply could not meet the needs of your client.
As for the second issue, our CS team is trained to quickly identify the differences between a poor cleaning vs. a cleaning that was out of scope. They responded quickly once it was made clear there had been construction (e.g. painting). I apologize for the agent's abrupt messaging and are in discussions on how to improve this difficult message.
Nonetheless, It doesn't sit right with me of what you experienced from both a cleaning experience as well as a customer service experience.
First, I have deleted your payment info. In any case, it was always held securely and encrypted, and MyClean would never charge it without authorization (e.g., if you book a future clean).
Secondly, once you're stateside, I would propose a brief phone call to discuss how we can fix this for you and your client. We want you to get full value from our service, even where there was a miscommunication about what we could and could not do.
If this would interest you, please tell me a day and time when you're back and available, and a number to reach you, so I can call you (and update your records in our system).
I look forward to finding a resolution that can get our relationship back on track, even if you choose to go with another service in the future.
Sincerely,
Mike
Great experience!
22 september 2017
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I'm very happy with the cleanings And …
I'm very happy with the cleanings And the customer service!
3 augustus 2017
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So worth the money!
Reliable, personable, speedy and very thoroughgoing! Love it!
3 augustus 2017
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very reliable personable and on time
very reliable personable and on time. alix leff
2 augustus 2017
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Love my cleaner
Love my cleaner - easy to call and reschedule when needed too.
2 augustus 2017
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I recommend this service.
A very dependable service with excellent workers.
20 juli 2017
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Easy to set up and flexible timing
Easy to set up and flexible timing; have the option to retain the same cleaner every time. It's a little pricey but the company is extremely helpful and easy to work with if you need anything or have any issues.
20 juli 2017
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Best Cleaning Company in New York
My Clean is the best company to look into if you are looking for a responsible, experienced person to clean your apartment . No matter who they send to your apartment you can be sure that the cleaning will be done properly .I have been using this company for years .
Edward
18 juli 2017
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Allison is fantastic!!!
4 juli 2017
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Its one of the best clean companies
2 juni 2017
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Antwoord van MyClean Cleaning Services
Hi Yasser,
Thanks for your thoughtful feedback.
Jolie is great and will do a great job for you.
Your satisfaction is our #1 goal, and we want to give you a 5 star experience. Please let me know how we can get there!
Great experience
Great experience. I left explicit notes and everything was cleaned and done perfectly. I cannot recommend more.
1 juni 2017
Review zonder uitnodiging
Not cheap, but excellent service
Excellent service all around. I like that the same cleaner comes every time; she is very reliable, punctual, and thorough in her cleaning but works quickly. The apartment is spotless when she leaves.
Also, the office staff are very responsive; it's easy to reschedule appointments and they quickly reply to emails.
That said, it's not inexpensive, but I like that it's a flat rate instead of the hourly scheme that other companies have. Overall, I'd highly recommend them to anyone.
1 juni 2017
Review zonder uitnodiging
Antwoord van MyClean Cleaning Services
Hi Alexander,
Thanks for your thoughtful feedback.
I am glad that you are happy with Chanmatee. She is great.
In terms of price, I wanted to remind you that we offer discounts for increased frequency and off-peak/flexible start time. Please go to our website or reach out to me here if you'd like more information.
You can also get $50 for every friend you refer. If you'd like more information on this feature, please let me know.
Your satisfaction is our #1 goal, and we want to give you a 5 star experience.
Please respond here or email me at kenny@myclean.com to discuss how we can get there!
It took a little while to find a …
It took a little while to find a cleaner that could consistently do a decent job, and I'd recommend it if you just need to cover the basics, like the sinks, tub, floors etc. But there's not a lot of incentive to stay with the company because the cleaning never really adapts to needs of my place. There's never a dusting here or there every other visit - it's just sinks, tub, vacuum, done. My wife and I take care of the basics, but we'd like a relationship with a cleaner that knows our place and how to touch up the little things that we totally forget about.
31 mei 2017
Review zonder uitnodiging
Antwoord van MyClean Cleaning Services
Hi Ian,
Thanks for responding to our survey. We want our service to be convenient and thorough. Our customer service staff is always available to help make sure that we tailor our service to your needs.
I see that our COO has reached out to discuss how we can do this.
If there is anything I can do for you, please reply here or email me at mscharf@myclean.com.
I look forward to hearing from you.
Mike
Good Company
The company is wonderful. They are receptive and efficient in their customer service.
Sometimes the cleaner works harder than at other times, but once you set up your preferences, they do better. I recommend.
31 mei 2017
Review zonder uitnodiging
Antwoord van MyClean Cleaning Services
Hi Doretta,
Thanks for your thoughtful feedback.
If you ever feel you don't get full value from a clean, please know that we offer a Great Clean Guarantee, and that we can send a cleaner back to address any areas in which we fell short.
Gail is great and will continue to do a great job for you.
Your satisfaction is our #1 goal, and we want to give you a 5 star experience.
Please respond here or email me at kenny@myclean.com to discuss how we can get there!
My cleaner Michelle is excellent
My cleaner Michelle is excellent. Dealing with Corporate isn't as smooth always but it's ok.
30 mei 2017
Review zonder uitnodiging
Antwoord van MyClean Cleaning Services
Thanks for responding to our survey.
I see that your dealings with "corporate" were not ideal.
I know that Michelle changed her availability and we had to find a new day and time for your cleans. In reviewing our correspondence, that seemed to happen smoothly.
Please know that I am here to handle any concerns you have now or in the future.
I want to get you the 5 star experience you deserve.
Please tell me how we can get there.
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