My experience with this service was beyond frustrating. I booked what was supposed to be a comprehensive clean, yet the team left early and barely touched the areas I paid for. Surfaces still had visi... Toon meer
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If I could give less than 1 star I would. I don’t know how, but our apartment was WORSE after their “clean.” Worst cleaning service I’ve ever used! A dozen back and forth messages to get it properly c... Toon meer
Paid for a deep clean for an unfurnished apartment that I am moving into, which was supposed to be around 7/8 hours, and include cleaning inside cabinets, refrigerator, etc. When I came back after 4 h... Toon meer
The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and eve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
247 West 35th Street, Suite 9R, 10001, New York, Verenigde Staten
- (855) 692-5326
- contact@myclean.com
- myclean.com
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This company provides good service
This company provides good service. I thought the cleaners were excellent and the digital logistics were painless. No need to download an app! Just schedule and go.
Reliable and Trustworthy
I am always pleased with the quick customer service from My Clean.
They are quick to respond and happy to help. My cleaners all have been good. I have a regular cleaner now and am always happy. She is always on time and does a great job.
I am happy that My Clean is ethically responsible and treat their employees fairly. It's wonderful that use green products in my home.
Excellent Cleaning Service
I have used MyClean a number of times now and they are terrific. reasonably price, excellent availability, nice employees that do a thorough job with eco-friendly product that more and more people prefer.
Great service!
I've used MyClean for several different apartments and each time the service has been wonderful - from the very simple online booking or speaking to someone over the phone to having someone show up on time and able to do a great job. Definitely worth recommending to friends and family ...
Great service
Great service - have been using for almost a year now and have always liked my cleaners, though now I use their option of requesting the same cleaner to come. Detail-oriented - they get the spaces in between, do a good job with floors (and even baseboards! yay), all that stuff.
It was adequate
It was adequate. Very obviously missed spots.
EDIT:
So maybe 10-15 minutes after doing this survey I got a call from their customer service. Very nice guy, wanted to know what happened so that I only gave 3 out of 5 stars. I explained why, it was the details that were missed. I purchased their mid level service and he rebated me down to their low tier service since it seemed to be inline with what the clean actually was. Their customer service is 5/5. But for the actual clean I got it with the cleaner I used was a 3/5. The guy I was on the phone with is selecting a different cleaner for my next time, so hopefully it will be better.
A great service
A great service! Dependable and responsive. Highly recommended.
Their customer service is excepwe've used them for years
Their customer service is exceptional and their cleaning is consistently good and highly reliable
One less thing to worry about
MyClean offers easy organization of home cleaners & scheduling. Most cleaners are fantastic. From time to time, the individuals scheduled to clean change. MyClean coordinates this seamlessly. If the cleaner does not meet expectations, MyClean resolves quickly. One less thing to worry about!
Cleaning was poor
Cleaning was poor
The various cleaners that came to the house seemed inexperience. In using a steam mop they ended up damaging the finish on my wood floor in several spaces. They tended to be 15 to 30 minutes late most times. In addition, they always seem to forget to clean or touch something. As a result we stopped using the service and would not recommend.

Antwoord van MyClean Cleaning Services
HIGHLY RECOMMEND!!
Easy to book, great quality in service itself and the best & most responsive customer service!
On time
On time, reasonably priced, and great work. No complaints whatsoever! Highly recommend.
Great job
We've overseen hundreds of home cleanings and worked with multiple home cleaning companies around the city. In our experience, MyClean have consistently delivered the most thorough and attentive product. The service has been nothing short of excellent.
As important as the product itself, MyClean also respects and values responsive customer service, which is ably demonstrated throughout the rest of this Yelp page!
Mike has put together a great team and ethos which is unique in the home cleaning industry; don't hesitate in trusting your home with them.
Wonderful
I have tried many of these cleaning companies and this is by far the Best.
From start to finish they made it super easy to book and figure out. Price was super reasonable for the amount they had to do. The cleaner arrived with all her own stuff which again made my life easier. I actually had to be out when my cleaner was there which made me a little nervous, but I let her in and came back 5 hours later to an unbelievably clean house and a delightful lady names Jasmine Jefferson thanking me for supplying such a nice place to work in. Very cute. Great service
Highly recommend!!
Exceeded Expectations
MyClean is by far one of the best in the city, especially for the price. Highly professional, highly prepared, and left the apartment in pristine condition. We happily recommend them!
My Clean is the best Clean
The MyClean employees were very friendly and diligent. They listened to me when I explained what I needed and we're able to deliver a wonderful service.
Easy and Trustworthy
Easy to use with great cleaning results. Would definitely recommend.
I love MyClean!
MyClean is absolutely awesome. I scheduled them to clean my apartment last week and they did a great job - they were on time, friendly and reasonably priced. I've used other services in the past which were okay, but nothing special. MyClean is without a doubt the best value. I highly recommend them!
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