I ordered from this company on September 3rd. It’s now October 2 and I still haven’t received my order. I reached out to them two times and they have responded (reason for the one star), and even a t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The customer service is A*, you really are speaking g with people who actually care so no faults there what so ever the perfect experience, just wish I could get my hands on the product faster but qua... Toon meer
The wig arrived in a timely manner which is the only positive unfortunately as the wig itself is unwearable. Ordered a brunette wig with a mix of blonde highlights and streaks and instead I got brig... Toon meer
Bedrijf heeft geantwoord
I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner
Contactgegevens
Verenigde Staten
- service@myfirstwig.com
- myfirstwig.com
3,3
Gemiddeld
871 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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No refund
Returned wig as instructed. Company received it but still no refund and no response to my emails for status on my refund. This is terrible customer service!! Where is my refund??!!
30 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Kesha,
We're sorry to hear about your experience. We strive to provide excellent customer service, and I understand your frustration.
After verifying your email, we found that your refund request email somehow ended up in our spam folder for an unknown reason. We apologize for any inconvenience this may have caused you. Our customer service team is already processing your refund, and it is expected to reach your account within 48 hours. Please keep an eye out for it.
Please rest assured that we are committed to resolving this matter and restoring your trust in our service.
Thank you for bringing this to our attention.
Best regards,
MyFirstWig Customer Service
WONDERFUL EXPERIENCE
My First Wig has exceptional customer service from the beginning, during and even after. They really care about their customers experience. My wigs were customized to my beautifully to my specifications. I am a repeat customer and MFW is my go to company.
14 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear valued customer,
We appreciate your positive feedback and loyalty. We strive to provide exceptional service to all our customers, ensuring a seamless experience from customization to delivery. Thank you for choosing My First Wig as your go-to company. Your satisfaction is our priority, and we look forward to serving you again in the future.
Thank you for choosing MyFirstWig again!
Warm regards,
Myfirstwig Customer Service Team
I love it!!
I love this wig so much. I get so many compliments!! It was really easy to trim the lace, and daily wear is a breeze. It’s soft and the color is pretty. This is my second wig, a step up from the one I had and I’m so glad my sister sent me to this website!!!
The best part is that I needed some assistance and the service was amazing and attentive. They even helped rush my order in this case and it came in time for a special deadline I had coming up. Highly recommend!
28 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Sansa,
Thank you for the wonderful feedback! We are delighted that you are enjoying your wig and receiving compliments. We are thrilled that the service was attentive and helpful, ensuring your order arrived on time for your special occasion. Your recommendation means a lot to us. Thank you for choosing My First Wig!
Warm regards,
MyFirstWig Customer Service
I’ve gotten no where to return this wig…
I’ve gotten no where to return this wig which is totally unacceptable not as described at all
I was given a return address;
Eric YJZVGF
88 Quigley Boulevard
New Castle
Delaware
With instructions to put a note of order# and my email address inside returned package
Also kindly let us know the tracking number so we can help you process the “next” step????
NOTE: please send it back in 7 days after you receive return address otherwise there will be a 10% restocking fee
Regards
Nicole VIP representative
All this sounds shady to me I emailed photos of said wig x2 as asked I was told they did not receive them yet the day I had sent the photos I was texted back that they had received the photos
I am beyond frustrated I just want to send the item back to an appropriate business name and receive my refund
2 juni 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Dreama,
We would like to express our sincere apologies for the inconvenience caused by our recent email communications regarding your return. Due to our failure to thoroughly confirm your return requirements and the provided proof of return, we inadvertently sent multiple emails seeking confirmation, resulting in an unpleasant shopping experience for you.
Please be assured that we are taking immediate steps to address this issue and prevent such occurrences in the future. Our top priority is to ensure a seamless and comfortable shopping experience for all our customers. We are committed to optimizing our service to guarantee customer satisfaction.
Once again, we apologize for any discomfort or inconvenience caused. We value your feedback and appreciate your understanding as we work to improve our services.
Thank you for your continued support and patience.
Warm regards,
MyFirstWig Customer Service Team
Straight Fire
The customer service is the best. And the hair is so soft and beautiful. The pace on the unit melt into my skin like straight scalp. I love this company.
15 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Tracy,
Thank you for your kind words! We are delighted to hear that you had a positive experience with our customer service and that you love the soft and beautiful hair of our unit. We pride ourselves on creating a comfortable and natural look, and we are thrilled that you are pleased with the results.
We truly appreciate your support and look forward to serving you again.
Warm regards,
MyFirstWig Customer Service
It was amazing
It was amazing, the commication was timely done, the wig Is as I wanted it to be and the delivery was on time. Good job
7 juni 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Cathy,
Thank you for your positive feedback! We are thrilled to hear that you had an amazing experience with us. We are glad that the communication was timely, the wig met your expectations, and the delivery was on time. Your satisfaction is our top priority, and we appreciate your kind words.
Warm regards,
MyFirstWig Customer Service
This is my third wig
This is my third wig from Myfirstwig, It's so soft and beautiful. I love it very much!
16 mei 2024
Antwoord van My First Wig
Dear Valued Customer,
Thank you for being a loyal customer! We are pleased to hear that you are enjoying your third wig from MyFirstWig. Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or need assistance, feel free to contact us at service@myfirstwig.com.
Warm regards,
MyFirstWig Customer Service Team
Blond wig
I’ve been tempted to buy a blond wig because I think it looks just fabulous oh Rihanna, and I found the perfect colour on your website. The hair is very soft and natural looking and I’ve gotten many compliments after wearing it for the first time yesterday!
The wig also holds curls very well!
24 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Melissa,
Thank you for sharing your wonderful experience with the blond wig from Myfirstwig! We're thrilled to hear that you found the perfect color and that the wig is soft, natural, and holds curls well. We hope you continue to receive many compliments while wearing it.
Thank you for choosing Myfirstwig. We truly appreciate your support and look forward to serving you again. If you need any further assistance or have any questions, feel free to reach out to us anytime!
Warm regards,
Myfirstwig Customer Service Team
I am having a terrible experience
I am having a terrible experience. No way to get anyone to respond to email and this phone number rings and someone hangs up. +1 718-962-0283 I am checking on Order #502265428, May 25, 2024. No tacking number, shipping information, nothing. Please respond.
25 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Jay,
We apologize for the inconvenience you have faced regarding your order.
We checked your order details and found that due to you want to change the hair length, we sent multiple emails for confirmation, but some were not delivered because of an error with your email address. After looking into it, we realized there was a difference in email addresses: "sutant1" in the emails you sent and "sultant1" for your order, which may have caused the issue.
And we're sorry for possibly missing your calls due to our weekend break and time zone differences. Our team is now contacting you through the correct email to resolve any issues and confirm your order.
Rest assured, we take customer concerns seriously and are committed to resolving them promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns effectively.
Warm regards!
Myfirstwig Customer Service Team
Myfirstwig has realistic wigs with…
Myfirstwig has realistic wigs with wonderful curls. Top-notch quality and affordability. Love the option for lovely blonde wigs with a small cap—so convenient.
2 mei 2024
Antwoord van My First Wig
Dear Luna,
We're delighted to hear that you're enjoying the realistic wigs with wonderful curls from Myfirstwig. We take pride in providing top-notch quality and affordability. To ensure that more customers can get high-quality and comfortable wigs, we provide customization services, such as cap size, hairstyle, and hair color etc.
Thank you for your kind words! We look forward to continuing to provide you with high-quality wigs and exceptional customer service in the future.
Warm regards,
MyFirstWig Customer Service Team
The Red head unit came on time
The unit came on time, packaged nicely, and included several gifts.
16 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Wanda,
Thank you for sharing your experience! We're thrilled to hear that the wig arrived on time.Your satisfaction is our priority! We look forward to continuing to provide you with high-quality wigs and exceptional customer service in the future.
If you have any further feedback or need assistance, feel free to reach out to us.
Warm regards,
MyFirstWig Customer Service Team
Have bought from MYFIRSTWIG many times
Have bought from MYFIRSTWIG many times. Top-notch hair quality and perfect blend with swiss lace on my skin. The brown highlighted wig is very eye-catching.
1 mei 2024
Antwoord van My First Wig
Dear Martha,
We're delighted to hear that you're pleased with the hair quality and the perfect blend with Swiss lace from Myfirstwig. Your loyalty and support mean a lot to us, and we look forward to continuing to provide you with high-quality wigs and exceptional customer service in the future.
Thank you for your kind words!
Warm regards,
MyFirstWig Customer Service Team
My First Wig is my go to for all my…
My First Wig is my go to for all my wigs! I love the quality of the hair and the 13x6 parting space. The lace is lace is top tier quality as well as the hair. My First Wig does not disappoint!
24 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear valued customer,
Thank you for your amazing feedback! We're delighted to hear that Myfirstwig meets your expectations with its exceptional hair quality. We appreciate your support and loyalty! We look forward to continuing to provide you with high-quality wigs and exceptional customer service in the future. Thank you for your kind words!
Warm regards,
MyFirstWig Customer Service Team
The wig was exactly as I expected and…
The wig was exactly as I expected and MyFirstWig had a great customer service.
18 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Okonkwo,
Thank you for your wonderful feedback! We are delighted to hear that the wig met your expectations and that you had a great experience with our customer service. Your satisfaction is our priority, and we appreciate your support! Thank you for choosing MyFirstWig. We look forward to serving you again in the future!
Warm regards,
Myfirstwig Customer Service Team
My First Wig have a unique texture (…
My First Wig have a unique texture ( yaki straight ) which most resembles black folks natural hair texture . Also Their lace is very thin & matches my scalp perfectly, which makes It looks like my own hair, and that’s exactly what I love.
23 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lisa,
Thank you for sharing your feedback! We are thrilled to hear that you appreciate the unique yaki straight texture of our wigs, which resembles natural black hair. It's wonderful to know that the thin lace matched your scalp perfectly, giving a natural look like your own hair. Your satisfaction is our priority!
We look forward to continuing to provide you with high-quality wigs and exceptional customer service in the future. Thank you for your kind words!
Warm regards,
MyFirstWig Customer Service Team
I love myfirstwig
I love myfirstwig, the customer service is top notch. The wigs lay flat and knots are bleached. I recently needed a wig faster then I thought so I messaged them and they rushed it to me with no extra cost.
23 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear,
Thank you for your kind words! We're delighted to hear that you love our wigs and appreciate our customer service. We always strive to provide top-notch service and ensure our wigs meet your expectations. We're glad we could assist you promptly when you needed your wig faster. Your satisfaction is our priority!
We look forward to continuing to provide you with high-quality wigs and exceptional customer service in the future.
Thanks again!
Warm regards,
MyFirstWig Customer Service Team
Really helpful customer service
They're really helpful and make sure you get the right wig you're asking for. Their customer service is amazing and I've ordered from them multiple times and the quality of the wigs are always great. I like them a lot and will continue to order from them.
8 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Ashanti,
Absolutely! We're delighted to hear about your positive experiences. Ensuring that you receive the right product is our top priority, and we're thrilled that you've been satisfied with the wigs and the service you've received. Your loyalty and support mean a lot to us, and we look forward to continuing to provide you with high-quality wigs and exceptional customer service in the future. Thank you for your kind words!
Warm regards,
MyFirstWig Customer Service Team
My wig is exceptional, is yours?
My wig is exceptional. I wear it and no one knows it is a wig. It is so real looking and it takes less than a minute to put on.
21 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lacey,
Thank you for sharing your experience with us! We're thrilled to hear that your wig is exceptional, real-looking, and easy to wear. Your satisfaction means the world to us!
If you have any further feedback or need assistance in the future, please feel free to reach out to us at service@myfirstwig.com.
Thank you for choosing MyFirstWig. We value your support and look forward to serving you again.
Warm regards,
Myfirstwig Customer Service Team
This was the first time I purchased…
This was the first time I purchased what I consider to be a premium Wig. I am blown away with the quality Of the unit and the speed in which I received my order. I did not have a lot to spend therefore, I did not order any of the extras offered such as the deep parting or bleaching, but I was able to make it work. I can’t wait until I have enough money to buy another one. I have a pretty small head and I purchased the 21.5 circumference and it is perfect. I love everything about it!!!! I wish that I could attach a picture 🤩
22 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Christine,
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our premium wig to be of exceptional quality and were impressed with the speed of delivery. It's wonderful to know that the wig fits your small head perfectly and that you are satisfied with your purchase. Your satisfaction is our top priority, and we look forward to welcoming you back for your next purchase.
Warm regards,
MyFirstWig Customer Service Team
Just the experience of it all
Just the experience of it all. From to purchase to receiving my unit.
24 februari 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Tremeshia,
Thank you for sharing your experience with us! We're delighted to hear that you had a positive journey from purchase to receiving your unit. Your satisfaction is our ultimate goal, and we are here to assist you every step of the way.
Thank you for choosing MyFirstWig. We look forward to serving you again in the future!
Warm regards,
Myfirstwig Customer Service Team
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