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Beoordeeld met 1 van de 5 sterren

⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Koffer- en tassenwinkel
  2. Buitensportkleding- en uitrusting

Informatie afkomstig van verschillende externe bronnen

Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

370 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,2

Alle reviews

(370)

22 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent Experience!

- Bought the bags on the 19th August.
- Reached my mailbox in Singapore on the 31th August

- Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price is 30% off and free shipping. Will repurchase from myfoxbag again for these reasons.
- Take note: Item came without fjallraven box packaging. All 2 bags and shoulder pads are bubble wrapped before the standard delivery black plastic packaging.

30 augustus 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hi,

We're really pleased to hear you're so happy with your purchase and the service provided!

Thank you for taking the time to leave this excellent review.

MFB

Beoordeeld met 5 van de 5 sterren

Great service.

Purchased as gifts, but quality known. Prompt delivery in secure packaging.

7 september 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hi,

We're really pleased to hear you're so happy with your purchase and the service provided!

Thank you for taking the time to leave this excellent review.

MFB

Beoordeeld met 5 van de 5 sterren
Logo My Fox Bag

Antwoord van My Fox Bag

Hi,

We're really pleased to hear you're so happy with your purchase and the service provided!

Thank you for taking the time to leave this excellent review.

MFB

Beoordeeld met 5 van de 5 sterren

Perfect bag

Perfect bag. Super speedy delivery l!

1 september 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hi Sophie,

We're really pleased to hear you're so happy with your purchase and the service provided! Thank you for taking the time to leave this excellent review.
MFB

Beoordeeld met 5 van de 5 sterren

Overall great product

Overall great product. The Customer Service Agent in Messenger was very helpful in providing clarification. It was great to be able to get this high-quality product at a discount also. The product took 3 weeks to arrive in the Philippines, but I'm not complaining because it was free shipping due to the promo at that time.

17 augustus 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hello,

Thanks so much for the lovely words, we will pass your kind words to the Customer Service team!

Beoordeeld met 2 van de 5 sterren

Very difficult to return items

Very difficult to return items. Small time frame to return and even when I tried to sort a credit receipt, could not find a link anywhere to do this

13 augustus 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hi Libby,

Thanks for your feedback. We will take this on board for next time. For all return information on our website, please visit the link below:

https://www.myfoxbag.com/pages/returns

Beoordeeld met 5 van de 5 sterren

Fast delivery and very secure transaction

Very fast delivery considering it came from England to Philippines. It reached my daughter’s 1st day of school in time. Packaging is secured and intact and the product is in a very good condition. Will definitely buy again.

11 augustus 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hi Trixie,

We are so glad it reached you quickly for your daughter's first day of school, she is going to be very popular with her cool bag!

Beoordeeld met 5 van de 5 sterren

Happy with what I purchased

Happy with what I purchased. All items that I ordered are in good packaging. Good price too. Thanks.

11 augustus 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Jogi,

Thanks for the kind review, we appreciate it!

Beoordeeld met 5 van de 5 sterren

Adorable little laptop bag

I love my embroidered original Kanken!

10 augustus 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hi Stef,

Excellent choice with the embroidered Kanken! thanks for shopping with us.

Beoordeeld met 5 van de 5 sterren

GREAT!!

it was really quick! even the delivery only took a week even tho im living across the globe! love it!

8 augustus 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hey Didi,

Thanks for the kind words, we are so happy it reached you quickly!!

Beoordeeld met 5 van de 5 sterren

great great great

1 augustus 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hello,

Thanks for the great great great review, we look forward to seeing you shop with us next time!!

Beoordeeld met 5 van de 5 sterren

Good. Recommended.

Easy to navigate website, well designed giving confidence of authenticity. Speedy delivery.

25 juli 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Anthony,

Thanks for the amazing review! We truly appreciate your support.

Beoordeeld met 4 van de 5 sterren

Great customer service from Becky

I paid for express shipping but there were apparently some issues with the shipping company and as such, I still have not received my bag after a week. I am here, however, to give a 10/10 review for the fantastic customer service assistant, Becky, who is doing their best to help me out. I reached out to them via email and they have been communicating with me and trying to help me get my bag ASAP.

20 juli 2022
Review zonder uitnodiging
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Rose,

Thanks so much for the lovely feedback, I will be sure to pass your kind words over to Becky!

Many thanks,

MyFoxBag Team.

Beoordeeld met 5 van de 5 sterren

Great choice

Great choice, excellent service and delivered early. Very pleased, would deffo recommend.

12 juli 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Alan,

We appreciate your kind review, we look forward to seeing you come back and shop with us next time.

Beoordeeld met 5 van de 5 sterren

Excellent as always !!

Excellent as always !!
Super speedy exchange process from Australia!

7 juli 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hi Louis,

Thanks for the lovely words, we really do appreciate it.

Beoordeeld met 5 van de 5 sterren

kanken no 2

delivery is much faster than expected! thank you! am very happy with my purchase and the delivery speed!

7 juli 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Lynn,

We are so glad you are happy with our service, thanks for the lovely review.

Beoordeeld met 5 van de 5 sterren

International Order

Had trouble getting my first order, however, customer service agents were quick, responsive and very helpful. My second package came very quick (I ordered internationally) I love my bag and I would definitely order from my fox bag again.

7 juli 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Adi,

Thanks for the amazing feedback, I will be sure to pass this on to the customer service team :).

Beoordeeld met 3 van de 5 sterren

This is my second purchase.

This is my second purchase.
First purchase was perfect and landed quite fast .
My second bag meant for my son's Birthday did not arrive in time due to address being wrong on the label even though it's auto filled and has the same address as the first bad I bought few months ago.now it's being returned from Singapore back to UK again . Wondering when I will get my birthday gift sent out again.
Please ensure label is correctly printed . Please also update me on status of the fate of the bag

23 juni 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Jazreel,

I am sorry to hear about the second bag not arriving in time. I will send you an email now about this!

Beoordeeld met 5 van de 5 sterren

Very quick delivery

Very quick delivery! I love my new bag and wouldn't hesitate to shop here again.

17 juni 2022
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Patricia,

Thanks for the lovely review, we are so glad you are happy with our service, we look forward to seeing you shopping with us next time!

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