⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Toon meer
Bedrijf heeft geantwoord
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Toon meer
Bedrijf heeft geantwoord
- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Contactgegevens
J & S House, CW9 7LU, Northwich, Verenigd Koninkrijk
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4,2
Goed
370 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Extremely Poor Service
DO NOT order from this website. Dreadful & poor customer service.
I ordered a pricey backpack. The mail delivered it incorrectly and got stolen within 2 days of delivery.
The way the customer service handled this was shocking. A rude email reply with no promise of a refund or a new product sent. So lost just under 100£. Worst website ever ordered on. This has never happened to me and trust me have been ordering lots online. Beyond disappointing.
25 januari 2024
Review zonder uitnodiging
Antwoord van My Fox Bag
Hello
We apologise for any inconvenience caused and any disappointment you've experienced. Please know that we take your feedback seriously and will use it to improve our processes. If there's anything we can do to make this right or assist you further, please don't hesitate to reach out to us on info@myfoxbag.com.
Team My Fox Bag
Excellent service 👌🏻
18 januari 2024
Antwoord van My Fox Bag
Hi thank you for the 5 stars!
- Team My Fox Bag
Excellent service & great product.
19 januari 2024
Antwoord van My Fox Bag
Hello, this is really great to hear. Thank you for the 5 stars!
- Team My Fox Bag
My parcel was delivered to the wrong address …
My parcel was delivered to the wrong address. I spoke to Ruby at your customer service and she has been the most helpful and polite person to deal with, always clear and with a very quick response. And I would like to place my thanks on record.
26 januari 2024
Review zonder uitnodiging
Antwoord van My Fox Bag
Hello, thank you for the 5 stars. We really appreciate your lovely feedback and glad Ruby was able to help you out.
- Team My Fox Bag
Super quick delivery and great products!
I had no idea this company existed until a few days ago and I’m so glad I found them! I’ve wanted a Kanken backpack for years and they have every colour and design just like on the Fjällräven website! Pricing is really good and managed to get a discount which was a bonus! Delivery took 2 days which is amazing and I’m so happy with my new Kanken! Will definitely be returning to this store!
25 januari 2024
Review zonder uitnodiging
Antwoord van My Fox Bag
Hi Jemma, it's great to you're happy with your new item! It's great to hear you'll be back, thank you for the 5 stars!
- Team My Fox Bag
Antwoord van My Fox Bag
We're grateful for your review and glad to have left a positive impression. Thank you!
Great pricing and super fast delivery
Great pricing and super fast delivery, I ordered a bag the week before Christmas expecting it to be delivered sometime after but it was delivered within a couple of days. Can definitely recommend these guys.
20 december 2023
Antwoord van My Fox Bag
We're pleased to have provided a positive experience for you. Thank you for your feedback!
I love this dress!!
I love this dress!!! It can be worn when hiking, but actually looks good enough for me to wear to work!... so super adaptable for travel. I also have the Fyallraven High Coast Lite Dress W & S/F Saddle to Table Dress W... and love all three but I think the Womens High Coast Shade Dress is my favourite, but I LOVE all three. Such a versatile brand with clever designs, high quality materials and well made.
2 januari 2024
Review zonder uitnodiging
Antwoord van My Fox Bag
Thank you for your positive review! We're glad to hear about your experience and appreciate your support. Really pleased you love the dresses!
Unexpected delivery schedule
My order has been confirmed on 8 Dec, but still not received it yet. Would you pls inform when it will be arrived. It is ordered for Christmas, now the Christmas has pass, and not arrived yet.
27 december 2023
Review zonder uitnodiging
Antwoord van My Fox Bag
Hello David,
We have contacted you about your order. Please check your junk/spam folder for this as we have yet to receive a reply from you.
We want to resolve this for you as soon as possible, please respond to our emails at your earliest convenience,
Many thanks,
MFB Team
Above and beyond
Ordered a medium sized fjall raven sweater as previous had a similar one. It was too big, contacted customer services as there was only 1 small left in stock. Was put aside for me and dealt with as an exchange.
Great customer service
15 december 2023
Review zonder uitnodiging
Smooth process
The bag is high quality as usual. Delivery was also smooth and I was kept updated throughout the process
19 oktober 2023
I ordered a bag at the beginning of the…
I ordered a bag at the beginning of the school year, term 1 ended and the bag is STILL not here. Bad service
25 oktober 2023
Fast delivery and packaging
25 oktober 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.