I ordered a multipurpose vegetable cutter and received the product in a very disappointing state. One blade was broken, and as advised I wrote a complaint along with pictures of the broken blades on... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If i can give you no Stars i would i never received my order it has been in NJ since December i have made multiple attempts to reach seller that i had to contact PAYPAL
Communication with order and delivery is excellent. The delivery from the USA to my address in Australia is nearly as fast as trying to get a parcel from Perth Western Australia to my delivery which... Toon meer
it arrived a bit late as I ordered it for Christmas present but I understand the situation with the delay ( COVID-19) .The product is an amazing piece of art ,all pieces are in great condition where n... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Upgrade Your Kitchen - lastest kitchen gadgets
Contactgegevens
NJ, Verenigde Staten
- +19103906667
- support@mykitchencove.com
- mykitchencove.com
Communication with order and delivery…
Communication with order and delivery is excellent. The delivery from the USA to my address in Australia is nearly as fast as trying to get a parcel from Perth Western Australia to my delivery which is less than 300kms (approx 180 miles).
Will shop with you again - thank you
11 augustus 2021
Great product and price
Great product and price. Service dept did a great job quickly in resolving a delivery problem. Highly recommend
2 augustus 2021
If i could i would give you 0 stars i would.
If i could i would give you 0 stars. First package was sent back to the Nederlands and destroid. Then i ordered the same item now with s small deduction in price. Also sent back to the Nederlands post. After i have talked with Danish post they say that Danish customs were not satisfied with the content deskription. Never again. Money out of the window.
27 juli 2021
Antwoord van My Kitchen Cove
Hey Mark, this is very unreasonable feedback. You can see from the tracking status, you have instead refused the package.
Tracking number: LL910725318LU
2021-07-21 00:00
Item refused by the receiver - item returned to sender
Latest Update:
Resending package tracking number LL100413588LU
The item was successfully delivered on 27 August 2021.
Origin - Tracking consuming: 239 ms
2021-08-27 00:00
Final delivery
Ana.
Received product in timely
Received product in timely. However, product was missing parts. Reached out to support email woth NO reply after 2 weeks. Also sent followup.
26 juli 2021
Antwoord van My Kitchen Cove
Dear Linda Bianchi,
We are really sorry for the late reply. Your previous 2 emails were went into Spam Email, that’s why we didn’t see your message.
We have received your photo for the incomplete blades and we have now passing the information to our sales department.
Once verification been done, we shall resend you the missing blades immediately.
Please allow 3-5 days for the redelivery.
Sorry for any inconvenience this may cause.
Thank you.
Yours sincerely,
Ana S
Head of Customer Support
Received my order
Received my order, without the bag, it had stated would be included with my purchase. When I sent a email stating that the bag wasn’t sent. They claim that was for in store purchase only, even though the add stated bag for storage would be included with purchase
7 juli 2021
Antwoord van My Kitchen Cove
Hey Johnson, your order number #3187 is referred. We had sent you the Drawstring bag with tracking number 303725137073. Following are extracts from the delivery status:
2021-07-09 04:55
US, Raleigh, NC, US, 276xx, TENDERED TO DELIVERY SERVICE PROVIDER
2021-07-08 23:41
US, Mableton, GA, US, 301xx, DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
2021-07-08 14:01
US, Raleigh, NC, US, 276xx, ARRIVAL DESTINATION DHL ECOMMERCE FACILITY
2021-07-07 12:27
US, Mableton, GA, US, 301xx, PROCESSED
2021-07-07 12:27
US, Mableton, GA, US, 301xx, PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
2021-07-01 04:41
EN ROUTE TO DHL ECOMMERCE
Sorry for some miscommunication.
You should expect to receive the bag in another 1-2 days. Please let us know if otherwise at support@mykitchencove.com
Yours,
Ana S
Head of Customer Support
You're asking for my review before I've…
You're asking for my review before I've even received my product. Where is it?
8 juni 2021
Antwoord van My Kitchen Cove
Latest update:
Your package was delivered on 11 June 2021.
2021-06-11 13:55
MADISON, WI 53XXX, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 1:55 pm on June 11, 2021 in MADISON, WI 53XXX.
2021-06-11 06:57
MADISON, WI 53XXX Out for Delivery
2021-06-11 06:46
MADISON, WI 53XXX, Arrived at Post Office
Hey Carol Ferguson, your package tracking number: 9400111206029897726941
Sorry for the bit late on the delivery. You should expect to receive them in another 3-5 working days. -Ana
Excellent
Everyone should have one of these. I use it several times a week. Good design, easy to use, easy to clean.
3 mei 2021
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