NeuroGym Reviews 

33
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

I first came across John and Neurogym over a decade ago and have never looked back. I have done most of the programmes including the mastermind in 2020 and being a private client o... Toon meer

Beoordeeld met 5 van de 5 sterren

Incredible Innercises! I have been taking the programmes winning the game of money/procrastination/fear. It has changed my priorities, my perspective. My income has risen by £50,000 and I've just m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

John Assaraf is a master of what he does & gives a lot of his amazing neuroscience research & tools to share & genuinely help others. Thoroughly recommend him to help get the best out of our brains fo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

STAY AWAY!!! While watching the Brainathon session I asked a question that was in a positive manner formulated and instantly I got a DM with an answer and link to the payment page. Then I sent the lin... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

33 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(33)

2 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

I cannot give less than one star

I cannot give less than one star, as I would do.
I have never seen such a scam , organised by such a famous person like John Assaraf , in personal development!
The money just left my account without any email confirmation , nor the product I have payed for ! This is disgusting !

12 maart 2024
Review zonder uitnodiging
Logo NeuroGym

Antwoord van NeuroGym

Thank you for your review and We did refund your program as per your request because we showed two accounts using your name and phone number, but with different emails. Registering for program webinars or purchases made using different emails creates different accounts which is what may have happened and the email confirmation with your login details was sent to the email with which the order was placed. In other words, you may have been looking in a different email for your confirmation & login details. Please feel free to reach out us at support@myneurogym.com for a better explanation and screenshots as well as to confirm with us that you successfully received your requested refund.

Beoordeeld met 5 van de 5 sterren

Refund for NeuroGym

I purchase Myneurogym a month ago and after 30 days due to change of personal circumstances, I needed to make refund for a programme and maybe comeback later as it is really a lot of good things to learn on their platform.
And after reading a lot of negative reviews on this site I thought my money is gone.
Nevertheless, I stayed positive, said thank you Universe for giving me my refund and presto, refund arrived 2 days later into my bank account.
So thank you very much to Neurogym team for your understanding and refund, muchly appreciated

P.S. Unfortunately Trustpilot does not have option to attach the proof otherwise, I would do with pleasure

6 maart 2024
Review zonder uitnodiging
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Antwoord van NeuroGym

Hi Oxana, Thank you for your review and let us know when you are ready to revisit your Winning the Game of Money program! Than you for your patience with your refund request as well. We have a 30-day refund policy for the Winning the Game of Money program and your request was within the time frame. It typically takes 5-7 days for the refund process and I am so happy you received it within 2 days!

Beoordeeld met 2 van de 5 sterren

Joined in 2020

The mindset/meditation stuff was ok for consistency/motivation but even with the other things(some of which had useful tidbits of info) that were included it wasn't worth the price I paid which was more than $1000 because of exchange rate. I'm also still not a millionaire. Really, look for a community trying to achieve goals that are the same or more closely related to what you want to achieve, accomplish or create and it will probably be more beneficial than this program and not even a fraction of the cost.

22 februari 2023
Review zonder uitnodiging
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Antwoord van NeuroGym

Thank you for your feedback, Alexis! You have lifetime access after the 30-day refund period for your Winning the Game of Money program and access to schedule a call with our amazing Client Care Team to go over your specific goals, your program resources, as well as to help you create a strategy to achieve your goal. Please contact support@myneurogym.com to schedule a call.

Beoordeeld met 1 van de 5 sterren

STAY AWAY!!

STAY AWAY!!! While watching the Brainathon session I asked a question that was in a positive manner formulated and instantly I got a DM with an answer and link to the payment page. Then I sent the link to the Trustpilot and asked how do they address the negative reviews that are here and immediately I was kicked out from the session!!!! HAHAHAH that's how they deal with honest and genuine feedback! Gosh.. this also shows how credible are all the people who appear in his 6h pitch and give any credibility to his programme... pure sham..

17 februari 2024
Review zonder uitnodiging
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Antwoord van NeuroGym

Hi Tanja and oh no about the reply you received! Did you stay to the end of the webinar? Absolutely reach out to us at support@myneurogym.com for your question about how we address negative reviews here on Trustpilot. We would love to connect with you on a phone call if you would like.

Beoordeeld met 1 van de 5 sterren

Deceitful and not transparent company...

This is 6 hours..... Recorded session that they say is live!!! So that you buy it!! Nobody has all this time to follow the session all through... People work people have a family... They should warn the time this is!!!! I don't want anything to do with you!!! Because it's so deceiving the session is really interesting but they keep it hours and hours and hours to see if people buy it....they really got me in trouble....

Why don't they do a Brainathon(session for you to buy) more short?! Or why don't they warn people about the hours it is?! Or release the schedule of the guests...?! Or why don't they keep it accessible to have the recorded brainathon to see after?! Knowing this is a recorded edited session... My wife just wants to file a divorce for me being here all this time.... Really necessary?!

30 december 2023
Review zonder uitnodiging
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Antwoord van NeuroGym

Great feedback, Pedro! Thank you for suggesting a shorter live webinar and releasing the schedule. I do see your order for the program and full refund in August of 2022 and please note that if you would like to try your Winning the Game of Money or a different program, we are here for you. If you would like a replay of the most current webinar, please reach out to us at support@myneurogym.com. This is so you could review the replay at your leisure with fast forward, pause, play features.

Beoordeeld met 1 van de 5 sterren

Just responding to others whose reviews…

Just responding to others whose reviews saved me from dismissing my normal instinct. Thanks to all the one star reviews!! I am sorry you experienced what you did!

24 oktober 2023
Review zonder uitnodiging
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Antwoord van NeuroGym

D, I agree that it is great feedback and a great forum for us as a company to 1. give us awareness, and 2. provide us the opportunity to improve! I sincerely apologize for others' experience and feel free to reach out to us at support@myneurogym.com for support so you could form your own opinion based on your own experience.

Beoordeeld met 1 van de 5 sterren

Company is disreputable and operates without any ingegrity

Company is disreputable and operates without integrity. Customer service is literally non-existent. They will send you automated emails saying they will get back to you within 24 hrs--not true- they do not respond to you. The terms and conditions say you can call to cancel. They never give a phone number anywhere! Found a number through Google- does not work. Had an appointment with a customer service rep to call me. Wasted my time waiting for the call that never came. Online chat never has anyone to answer your questions. I did not expect this from John. Company is totally dishonest- They make promises they do not fulfill. Could never log in on my computer and needed it straightened out. I did not sign up for a program that i could not use. Wasted hours over 2 days trying to get in touch with them. Am calling my credit card company- hope I can dispute the charge. Sincerely hope this review will prevent others from doing business with them.

17 oktober 2023
Review zonder uitnodiging
Logo NeuroGym

Antwoord van NeuroGym

Hi Sara, I sincerely apologize about your experience! I see three accounts using your name and address with different emails, and different telephone numbers. if you are referring to the Innercise app yearly subscription, yours renews in October 2024. If you would like to cancel it, please let us know by emailing support@myneurogym.com - please address it to Elsa in the Finance Department. Also please let us know which email and telephone number to have us merge the duplicate accounts for you. It is one email per account which may have caused your log in issue as well as the Innercise App is only accessed by downloading the app on your phone, not computer. I also see your refund request as well as our reply. The full refund dated in October 2023 was 2 days after your request. Please feel free to email our support team at support@myneurogym.com regarding the active yearly subscription on or before it renews in October 2024 as again, I see multiple accounts, one with an active subscription which has not yet been requested from the email which it was purchased with.

Beoordeeld met 1 van de 5 sterren

I payed for a live event but is was.... a record!!!!

I purchase a live event but it was recorded!!! he was addressing people that were not in chat. when I talked about this they just kick me out of the event! This is tricking people, it's not honest or serious. shame on unethical people

25 augustus 2023
Review zonder uitnodiging
Logo NeuroGym

Antwoord van NeuroGym

Hi Sofia, the Breakthrough Business Challenge General Admission you attended is a live event and please note there is a questions tab on the chat that is separate from the chat feed. Did you submit an inquiry in the chat that was not addressed? I also see your account was fully refunded as per your request. If you would like to attend the next one with General Admission, we'd be more than happy to provide you access free. Simply email Elsa at support@myneurogym.com

Beoordeeld met 2 van de 5 sterren

Money back guarantee is like pulling teeth

After signing up, I realized it wasn't what I was expecting. First, I contacted Kristen McMahon, the national customer service manager and clearly explained my position. She is the reason for the extra star because she was pleasant and encouraging. She also assured me that she would gladly refund my money if I maintained my position. However, as soon as I requested my money back under the 30-day satisfaction guarantee, it became a circus. Not only did she not refund my money, she had a different person email me with 20 questions about why I love the program, why I joined, etc! In addition, they required me to talk to a 3rd person, under the pretense of avoiding fraud! All BS! They just don't want to honor their guarantee. I ended up disputing the charge with my credit card company. Buyer beware!!!

24 juli 2023
Review zonder uitnodiging
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Antwoord van NeuroGym

Oh no Unhappy Customer! We cannot correlate this name with a name in our system to address your specific account. Please note that your feedback about what caused you to invest in your program, what caused you to change your mind, etc. is paramount to us being aware of what is occurring with clients as well as giving us an opportunity to improve the product, the experience, etc. As you can appreciate, we do protect ourselves and you as a member, by confirming your email, name, etc. so we know the account holder is the one requesting the refund. If we knew your name, we would absolutely look into this with and for you. Please note that refund turn around time is 5 - 7 business days and if you filed a dispute within the timeframe, it would delay the refunding process. I hope your refund was processed prior to your dispute filing. Let us know how we could assist in the future and if you are open to trying out the original or a different program by emailing us at support@myneurogym.com

Beoordeeld met 1 van de 5 sterren

What a scam

Like the other reviewers, I joined for "payments," but they deducted the entire amount from my bank. I contacted support. No response. I was promised I would be "innercising today," but they provided no directions on how to begin today. I went to their website It doesn't recognize me. I contacted support. No response. I have resigned myself to the conclusion that I have been spammed. Shame on you and all your lies, John.

22 april 2023
Review zonder uitnodiging
Logo NeuroGym

Antwoord van NeuroGym

Hi Stephen, I sincerely apologize for no response. Would you mind please checking the email with which you purchased and trying to log in with that email? Also, please email us at support@myneurogym.com as I do see an email from sh.......@........com dated 23 April 2023 and we replied asking which program was paid for as we do not see order history using that email. No name was provided at the time nor a response from that email so we could not assist with the limited information we had which was an email with no name and no telephone number in addition to no order history. Please note if you paid in full, you should still have lifetime access and we are happy to guide you through logging in successfully so you could access, effectively use as well as benefit from your program. Please feel free to reach out.

Beoordeeld met 1 van de 5 sterren

Stay away looking for valuable people…

Stay away looking for valuable people only shame on you John do some work rather then praying on people

10 maart 2023
Review zonder uitnodiging
Logo NeuroGym

Antwoord van NeuroGym

Would you mind please providing details about your experience by emailing support@myneurogym.com so we could further investigate what you are referring to and so we could assist you with an amazing experience? I am not seeing an order in our system using your name.

Beoordeeld met 1 van de 5 sterren

Took my money, but no product!

I watched the Brainathon and went to the link to purchase the program. The presenters, John Asaraf, Lisa Nichols, etc. are reputable. The website offered a PayPal 6-month payment option, which I selected. I was immediately charged the full amount on Monday 9/26/22. I never received access to the portal or the product, but continued to receive marketing for NeuroGym. So I sent them an email - the only way to reach NeuroGym. They sent an auto-response that thanked me for my email and promised they would get back to me in two days. I have not heard from them or received my product. I will request a refund. I'm super disappointed. But I would not trust them with my money if you have not sent them anything, don't. I'll report back as things progress.

26 september 2022
Review zonder uitnodiging
Logo NeuroGym

Antwoord van NeuroGym

Hi Customer 2. PayPal Credit is a line of credit that requires PayPal to approve your request. Did you complete the application and confirm their approval? Also, was your PayPal email the same as your NeuroGym account email? The confirmation is sent to the email with which the purchase was made. Please reach out to support@myneurogym.com with your PayPal email so we could assist you with the reason this may have occurred.

Beoordeeld met 5 van de 5 sterren

Get ready for inspiration

I joined Neurogym after I watched their inspiring event the Brainathon. I am towards the start of my education but I am writing a review because my experience of the content of the course and the skills and knowledge I am already receiving and applying is fantastic. The experience I have had of communicating with the staff has also been exceptional. John Assaraf who is the face of Neurogym and the educational content is warm, hugely inspirational. Neurogym is a highly inspirational community and a team dedicated to help you achieve your dreams. I highly recommend.

1 augustus 2022
Review zonder uitnodiging
Logo NeuroGym

Antwoord van NeuroGym

Thank you, Christopher for your valuable feedback and it is our pleasure to assist you with your success!

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