My Property Host Reviews 

I recently booked a stay at Birmingham through Booking.com, and my experience was far below expectations.
Delayed Check-In: The check-in process was severely delayed, requiring over 10 calls to the property and Booking.com. This caused significant stress, and the lack of communication made the situation feel untrustworthy.
Unhygienic Conditions: The apartment was in an unacceptable state. The bathroom was dirty, with water in the tub, hair on the walls, and an unclean mirror. Kitchen appliances like the oven and microwave were also filthy.
No Hot Water: There was no hot water throughout my stay, and despite reporting it, no action was taken. Customer service assured me of a resolution, but no follow-up occurred.

Overall, my concerns were handled poorly, and the only compensation offered was an extended check-out, which did not equate to the issues faced. This experience left me disappointed and questioning the standards upheld by Booking.com and the property.

I strongly urge better communication, thorough cleanliness checks, and prompt resolution of issues to prevent future guests from enduring similar experiences.

Lovely room, great for a couple nights stay. Good location as it’s very safe area and only a 20 minute walk from like street.

Very good staying , location is perfect 👌.
Flat is clean and well maintained

The accommodation was ok but the problems I had were 1) the front door had been forced at some time and the lock was loose and had not been repaired
2) there was no plug for the kitchen sink so washing the dishes was done in the bathroom not a healthy place
3) the wifi details are incorrect and two requests to the owners went unresolved

Very nicely appointed property - just right as a base to work from or explore local tourist spots for the week. Just a few mins walk from the train station and town centre.

Very clean house. I would recommend it anytime

10 star ⭐ very happy

Apartment is very luxurious, bedding is really comfy, kitchen and bathroom are immaculate overall very nice place also the host is very helpful and friendly will definitely come again in the future :)

Good size, well equipped and well located giving easy access to the town centre. On the not so positive side: only one window in the whole apartment, the walls and carpets were badly marked and the shower door handle and shower rail were broken. Also when I reported that the sink plug was jammed, meaning it wasn’t possible to empty the sink, I didn’t receive a response and the fault wasn’t fixed

The property was very clean and spacious and I enjoyed my stay .
The down side was the heating system that kept on going off at short intervals.
I called to complain and the property promised to get the maintenance team to fix it but this was not done

Overall a good stay , unfortunately the heater in the living wasn’t working and my messages about my damage deposit being released into my account was not answered.

This apartment was absolutely amazing very clean tidy and very home feel like! Owner communication was absolutely amazing had to call out of hours at one night and answered and helped us as much as possible. So we really appreciate this thank you!

There was a couple of neighbours I would watch as one lady was looking at us through the window multiple times and very rude. Someone had locked the door on the inside so we were unable to get in we were told to knock it woke her up and she let us in eventually, but she was very rude and wasn’t listening to us as we wouldn’t have been able to get back into the apartment not sure why it got locked as there is a code to get in the front door! A man also came and knocked on the door on the last day complaining about the noise but this was from previous nights and days later. he was asking me why I was staying here when I’m leaving and what time which made me feel uncomfortable . Baring in mind there is noise monitors in the room that allows the owners to tell us when it is too loud. Not sure why he didn’t approach us before when at this time there wasn’t any tv on at all! I did see them talking outside too so just watch them as very rude and nosey!

Nothing to do with the apartment or anything and the owners were very lovely and helpful so really appreciate this:)

Stayed at one of their properties in Manchester - Kinetics Apts.
Checked in - within an hour, water leaking from the kitchen ceiling, reported the issue and apparently the cleaners NEVER CLEANED THE PROPERTY PROPERLY AND NEVER CHECKED THE WATER FLOW FROM THE BATHROOM.
The heater in the bedroom wasn’t working and yet we were NOT informed!!
Before checking in, we were charged £100 for “cleaning fee”, when cleaners didn’t even clean the apartment properly!!!
Then 3 weeks after we checked out, we were charged another £150 for the water damage!!!
THE WATER WAS ALREADY LEAKING WHEN WE CHECKED IN!!!
Absolutely NOT returning here!!!!

We booked the flat they have in Blackburn next to the station, and guess what? No heating in the cold of January, a filthy kitchen, a faulty fire alarm and clogged sinks. We have been in chat with them and they offered a refund but they asked to pay for one night because we already checked in, what a joke. By the way, the refund was never received and they don’t reply to my emails anymore.

the bed was comfortable and the place was amazing and clean. we really enjoyed it and the living room was big. 10/10 experience

I love the color blend of my studio.
It was an amazing apartment. Definitely worthhhhh the money man. I’m so happy. I wish I could extend my stay.
Great Customer service too. My money well spent. Thank you Stayzeni Hardwick house.!!!

We stayed in southwood house apartments this weekend for a family get together. We were all so impressed. We used 3 apartments altogether. Every one was beautiful. Immaculate and had everything you would need for your stay. I would highly recommend them if you’re looking for somewhere to stay and we will definitely return.

We stayed over for a family night together and could not be more pleased with our stay, the rooms are immaculately clean and very comfortable! This will be one of our places we return back to for sure!

The apartment it’s really spacious, very comfortable, it’s near to the airport by car, near to the city center walking around 15 minutos
It’s very clean
It’s such a good apartment