MyServiceAnimal Registrar Reviews 

I had a great experience with this company! Although I initially had trouble tracking my package using the tracking number, their customer service team responded to my inquiry very quickly and provided helpful assistance. I truly appreciate their prompt communication, kindness, and excellent customer service. They made the entire process much easier and gave me confidence that my order was being handled properly. Thank you for your support and professionalism. I would definitely recommend this company to others!

SCAM! Do NOT GIVE ANY MONEY! They do not send any email confirmation, phone number is useless, they send you to Whatsapp where all scammers go! I couldn’t even request a refund, chat is useless. Did not receive digital ID!

Excelente atención al cliente muy agradecido

Got a new pup-(haven't had one in over 40 years)-so I was a relative "newbie" all over again. I suffer from depression and anxiety, and he is an absolute cure for my issues. I was totally unaware that there was a "service dog" for emotional support. My husband, being the internet sleuth he is, found your website, and purchased his harness with the "emo" badges applied. We will be travelling with him, staying in various hotels, so we will be searching for ones that accept the support animals. The ID card (included with harness purchase) will be invaluable as now, my little "cure", will be inseparable from me. I am so happy to have found your site and purchased your products! THANK YOU for providing people with a way to securely and confidently travel with their support animals! (AND, your customer service is perfect, too!!!!)

Espectacular

Te certificate is a joke...It looks fake, does not have my last name on it, just my first name.

The service dog vest has "service dog" strips that attach with velcro.

The contact phone did not work the first 2 times I called. On the 3rd call, I got a message saying that they only respond to email.

I needed a vest and certificate for a trip I'm taking Friday. I have traveled without a vest and/or certificate before. With this set up, no one would believe me. It looks totally fake.

After placed my order, there was no email confirmation from them. Had no idea if my order was coming or not

Never had an issue at all. Used this everywhere I go and it works

I ordered the tactical service dog vest from this vendor. the vest arrived in good time, but was of inferior quality and only partially assembled. It had 4 buckles, 2 at the shoulders and 2 at the sides and all were merely slid onto the straps with no effort to secure them. The buckles were happy to slide around during use or if the flapping strap ends encouraged them. I'm not an engineer and I expected the buckles to stay buckled and the adjustments to hold the vest on my dog. My expectations were not met.

When I pointed out to the company that similar service dog vests were available on Amazon for $33 and came in red (the usual color for service dogs) I was told that the Amazon price was only good if I used the available discounts. Well, duh! Of course I'm gonna use the discounts. The difference between $49 and $33 is more than "a few dollars" to someone on disability income. No effort was made to address the inadequacies of the item I received.

The vest arrived with absolutely no instructions for assembly and I have searched the vendor's site for any instructions. There are photos of the vest (which is all black, so the photos do not show any detail) but no instructions or video to show how to assemble the vest. I am disabled and have little use of my hands so I am limited in how much ASSEMBLY of any item I can accomplish. The vest I've been using for years did not need any adjustment when I bought it and it's been used with 3 dogs including my current one. I have photos of the state of the straps when I received it, but there is no way to post them on this site. I've posted my photos on other review sites.

Fraudulent, don't believe the reviews, this does not work. Paid for everything I needed and my apartments still wouldn't accept as this is not from a real doctor. They have no help, the number doesn't work it always says calls overloaded and proceeds to tell you they prioritize premium subscribers, plus the stuff never came in the mail, never got a tracking number as the website said i would, and i couldnt dispute the transaction with my bank. They basically robbed me

If you are looking to get an ESA Letter, this is absolutely NOT the company to use. They DO NOT provide you with a letter. They charge you $19 for a REQUEST for housing knowing full well that your landlord requires an an actual letter from a licensed therapist/doctor.

Found the perfect lightweight collar for my little doggie! Thank you!

I was helped to setup the appointment for the letter of emotional support by Najiah.
She was extremly helpful and deserves to be rewarded.
Thanks

I recently used this website for registering my service dog, and the experience was nothing short of excellent. The registration process was straightforward and user-friendly, making it incredibly easy to navigate even for someone not particularly tech-savvy.

Their customer support was top-notch, promptly addressing my queries and providing clear, helpful responses. I was particularly impressed with the speed of the process - I received my certification almost immediately after completing the registration, which was a pleasant surprise.

What sets this website apart, however, is their dedication to making the world a more accessible place for those of us with service animals. It's clear they understand the importance of our companions and the role they play in our lives. They offer resources and guides alongside the registration service, which have been invaluable in my journey.

I wholeheartedly recommend their services to anyone in need of service animal registration. Trustworthy, efficient, and committed to their cause - a rare gem in the digital world. 5/5!

thanks to the company and special thanks to Daniel.
I had many questions and nuances, and as a result, he helped in everything and gave me a personal discount of 20%

I needed something affordable and that would be good for my budget. I got my ESA Letter and let me tell you that it’s definitely worth giving this company a try. You won’t be disappointed

The exchanged vest arrived. (From M to S)
Thank you very much, but just to give you an idea, the Small size is larger on her. (21 pounds) until I close it most of the way down and then it fits perfectly. I believe your “small” size can go til to a 25 pound dog.

I believe your “Small” is larger than you may realize, but this is a wonderful harness. Well made and fits her perfectly. Thank you so much.

somewhat scared by the negative feedback here. But I looked through all the registrars and they all have a lot of negative reviews, strange.

In general, I registered my dog and received an ID card, now it is very convenient to show the status of my pet to everyone.

I was able to get two of my three dogs registered with my service animal, ( I didn't have enough money to do the third) and even mad a mistake and ordered the wrong item. The representative was very kind and sent me what I needed promptly! I will definitely refer everyone to them!!

Contacted business and started application but had questions. Unable to get ahold of them and left message to cancel order. They processed the order anyway and charged me. Do not use this business.

Went to the My Service Animal website. Checked out the size of vest to order per their chart. My standard poodle is 68 pounds and 26 inches tall. Their chart says a medium is for dogs 24 - 30 inches tall weighing from 61 - 76 pounds. The vest arrived and is woefully too small. When I sent them an email describing the problem this is the response I got:
"We can offer 2 options please choose one:
1. Keep the old harness and purchase a new one with 40% discount
2. Return the old one and purchase a new one with 20% discount "

I suggested that it would be more helpful if I paid to return the vest and they sent out a large vest charging me for any difference in price between medium and large.
Their response was enlightening - they weren't going to help me and offered the following:

"So do you want to send us the old one and purchase a new one?
Or keep old one and purchase new one with 40% off "

Clearly these folks are not interested in happy customers - I suggest you avoid them.