MV.Health Reviews 265

I’ve ordered a product from this company. It was delivered and left out on my porch visible. Somebody stole the product. This company backed at 100%. They are sending me a new product and they’re advising the people that deliver it to put it where people can’t see it from the street this is a great customer service company. I would recommend this to anybody that wants to buy a product and know that it’s going to be backed up 100%.

We ordered a CRESCENDO 2 and we had it delivered to us in one day.
The company responsible for delivering the product had confusing communication concerning the location of our package but the bottom line is we got it in approximately 24hours after placing the order, but the best part was the communication afterwards from the company concerning the delivery…..it was exceptional.
Would we buy from MV HEALTH again? ABSOLUTLY 100%……THE CRESCENDO is also incredible quality.

I recommend MV Health for issues related to male ED. They could not have been more helpful and provided alternatives. They are ethical and caring. That really means a lot to me on a very sensitive matter. They are the best!

The product is nice, but the remote fits not work well. It appears unpairs. What is really frustrating is the app does not work at all! You can't even download it from Google Play because it is not up to date. Even though they know this, they send several emails a week taking about how great the app is and it is pushed as a major selling point. Didn't push it off it can't even be downloaded! Very disappointing especially at this price point.

MysteryVibe offers a unique line of high-end products designed to enhance intimacy. I chose Tenuto2 specifically for its FDA-registered status and medical endorsements. While the product was clearly well made and high quality, it was not the right fit for my personal needs. However, the Customer service team was exceptional and handled my refund seamlessly. I highly recommend this company and would purchase another MysteryVibe product in the future.

Outstanding customer service.
Unfortunately we reluctantly decided to ask for a refund. There was absolutely no hassle in getting a refund. This company has amongst the highest of integrity.

I’m trying to reconcile the reviews here that indicate they were able to use the product and return it for a full refund. My issue is that on the company website they return policy is quite clear indicating that the external seal must be intact to get a refund

Following up. I’m confused by Soums response to me, based on an earlier comment. User Chad apparently opened the package since he tried the product on. Soum’s response was that the 30 refund policy would be honored. This conflicts with the response to my question indicating that the package needs to be intact for a refund .

It seems like it would be a helpful product; if it fit. The marketing claims it will fit 90%. I might be on the larger side of the bell curve but I wouldn't say top 10%. It hurt putting it on even while flaccid. This is coming from an engineer in the field of medical devices; following the directions.

Kriz was great to work with, I felt a little awkward returning an adult product. I was very comfortable working with Kriz. Great representative for the level of service your company provides.

The staff at the company went above and beyond with what I needed. The level of service that I received was exceptional and very professional. Their response was immediate and provided exactly what I needed.
Excellent company with customer satisfaction as their priority.

Have used other massagers for a lesser price with much better results. I was refunded my money. Customer service was exceptionally in helping me out.

Initial experience was as advertised. Worked well…. All three times used over several months. After that the device would not charge. Plugged in and shows fully charged but unplug and doesn’t turn on. That’s a lot of money spent for three uses.

I accidentally damaged my Crescendo 2 and thought it was worth a try to contact customer service to see if they could help. Antonette was amazing... and they are shipping me a new device! I've been using the Crescendo 2 sporadically for about a year but now that I recently downloaded the app I find it a LOT easier to use! I highly recommend using the app as the buttons are hard to use on the device. I would like to suggest to MV that they update the charging method so it is totally waterproof...using a micro usb really is outdated technology and it is easy to accidentally get water in that charging port. I also find the clitoral "wings" do not reach my vulva area unless I really push the device far into my vagina. Maybe if they made the wings part longer if would be more versatile and "fit" more women. Thank you to MV for your work to help people with their sexual issues!

MVHEALTH has great and helpful products fas needed for me, great and helpful customer service. Overall great experience all around. Was treated like I needed. Quick response item received earlier than expected. Had no problems. Fast and accurate delivery service.

Unfortunately, I wasn't totally "comfortable" with the experience when using the item. It worked fine and was quality-made. What was even more fantastic was all the support service and willingness to allow me to receive a full refund. UNHEARD of with companies that offer these intimate items..

I had some issues with the device I Ordered. The Customer Service Rep Kriz was most helpful in resolving the issues. Many thanks to Kriz for the great Customer Service!

Five-Star Customer Service Experience with MysteryVibe
I rarely write reviews, but the exceptional customer service I received from MysteryVibe deserves special recognition. From start to finish, their team demonstrated a level of care, responsiveness, and professionalism that truly sets them apart.

A standout in this experience was Krizia, who went above and beyond to ensure my concerns were addressed promptly and thoroughly. Krizia's communication was clear, warm, and solution-oriented—making what could have been a frustrating situation feel effortless and even enjoyable. Krizia’s attention to detail and genuine desire to help reflect the kind of customer-first ethos that every company should aspire to.

In a world where support often feels impersonal or transactional, MysteryVibe proves that thoughtful, human-centered service still exists. I’m incredibly impressed and grateful—and I won’t hesitate to recommend them to others.

👏 Bravo to Krizia and the entire MysteryVibe team!

This device is made a difference in our 20-year commitment to each other. I hope everybody else gives it a try. The only downside so far is the device failed after a couple of months of use. The team has recently sent us a replacement.

I’m a senior guy still wanting and needing to enjoyably explore my sexuality and urges that still come over me from time to time. I’ve viewed those raunchy web sites pandering “sex toys” and was repelled by what I saw.

Then I discovered MV.Health, also known as MysteryVibe, written about in a reprint of an article in Forbes Magazine. The products are anything but toys! They’re FDA registered, programmable vibrating items that pleasure both men and their female partners. Wow. They’re the real deal. This is a SERIOUS high-quality device created by a med-tech company in the UK. I bought a “Tenuto Mini” and was amazed by the quality engineering of it!

Finally, I had questions/issues I needed answers for. MV.Health customer support was the best I’ve ever experienced in my adult life, bar none! Of course, I was dealing with a very personal kind of subject by email and also direct by phone. The customer service folks were both male and female, treating me with respect and allowed for an easy exchange of information on what most of us would consider a touchy subject.

I recommend this company and its products highly! -- Steve D.

MV health has Corner the market on anatomically perfect marital aids, I was very happy with the product, it has a wonderful design, and incorporates high technology and it's makeup most important was the level of customer service provided by Krizia an excellent customer service attendant. I had lost the original delivery, and customer service at MV health was very kind polite and generous to help me with the replacement. I have great faith and trust in MV I will be happy to buy more products from them thanks very much Sam Markland Middletown Connecticut