The rugs I have purchased from Najaf are beautiful, unique and beautifully crafted. I love them both and have just ordered a third. Delivery is always prompt and efficient and the rugs arrive in top... Toon meer
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Lees wat reviewers zeggen
Our Afghan Chobi rug arrived today 3 days after we chose it online. It is glorious. Its colours are rich and warm, the style elegant… it just glows. We appreciated the wide choice Najaf offers, the ea... Toon meer
Beautiful vintage rug which was as described and colour accurate. Bought on line as live in rural Victoria but family member had bought in-store and the customer service was excellent. Received the... Toon meer
A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.
Contactgegevens
Melbourne, Victoria, Australië
- 0395292068
- info@najaf.com.au
- najaf.com.au
4,9
Uitstekend
319 reviews
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UPS messed up delivery
Najaf use UPS for deliveries and they are very inefficient and in my experience obstructive. Their Customer Services are a nightmare to deal with and it’s impossible to get connected to anyone with any authority to act.
Najaf themselves nevertheless did everything possible to chase UPS to eventually deliver.
Thank-you Maria.
Note that import fees were around 30% payable on delivery to UPS, in addition to purchase price and delivery charge. No explanation of this from UPS.
The quality of the rug is first class.
2 oktober 2025
Antwoord van Najaf Rugs
Update: Les, thank you for taking the time to update your review and for recognising the efforts made to resolve the delivery issue. I truly appreciate your understanding. We’ll be taking your feedback on board for all future international deliveries handled by UPS.
Hi Les,
I’m incredibly disappointed to see this one-star review, particularly given the amount of time and care that went into resolving this matter for you. As you would have seen from our email correspondence, I personally spent hours on the phone and emailing back and forth with both UPS and our shipping broker to have your shipment released as quickly as possible. Despite my very best efforts, this situation was unfortunately beyond my control.
In our 25 years of business here in Melbourne, this is the first one-star review we’ve ever received, and it is about something entirely outside our hands: shipping delays and customs charges. We rely on our trusted delivery partners such as UPS to handle international freight because, naturally, I cannot personally deliver from Australia to the UK. Among the major international couriers available to us, UPS is one of the most reputable and widely regarded, which is why we continue to trust them. This instance was a rare one-off where things simply did not go as smoothly as they should have. You also acknowledged in one of our email exchanges that this was a UPS-related issue rather than a Najaf Rugs one, as you were cc’d into every single email I sent throughout the process.
Regarding pricing, our website clearly states that product prices exclude any import duties, VAT, or taxes imposed by the destination country’s customs authority. Naturally, international deliveries may incur such charges, but this does not mean that our prices are misleading. These fees are collected by the courier (in this case UPS) on behalf of UK Customs, and they are entirely outside our control. The only way to avoid them would be to misdeclare the shipment’s value or contents, which is something we would never do.
Over the years, we’ve safely delivered hundreds of handmade rugs to customers across the UK, Europe, and beyond without issue, and this experience does not reflect the standard of reliability or service we’re known for. I completely understand and appreciate your frustration, but I did expect a little more grace, especially as you would have seen how hard I was working behind the scenes to resolve this for you. Regardless, I will once again apologise for the inconvenience caused, and I hope, despite it all, that you love your rug. If there is anything else I can help with, you are always welcome to email me directly.
Regards,
Maria
Great Service
I love the rug I bought ,it is exactly as pictured and arrived quickly ,well packaged.
Will be shopping here again soon .
2 oktober 2025
Antwoord van Najaf Rugs
Hi Lynn,
Thank you so much for your lovely review! We’re so happy to hear you love your rug and that it arrived safely. We look forward to helping you find another special piece soon.
Kind regards,
Maria
Highly Recommend Najaf Rugs
I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service.
I live in a rural area and the shipping has always been speedy despite the distance.
Thanks so much Najef Rugs you have made my country cottage look beautiful and unique and I love all of the rugs every day.
8 oktober 2025
Antwoord van Najaf Rugs
Thank you so much for your beautiful review and for your continued support over the years. We’re so happy to hear how much you’ve loved each of your rugs and that they’ve helped make your cottage feel even more special.
It means a lot to us that you’ve trusted Najaf Rugs time and again. We truly appreciate it.
Kind regards,
Maria
A lovely rug delivered in record time
A lovely rug delivered in record time. It was exactly as described on the website. Beautifully packed to protect in during delivery. Would highly recommend Najaf Rugs who were most helpful while we made our choice.
22 september 2025
Antwoord van Najaf Rugs
Hi Mary,
Thank you so much for your kind words. We’re so glad to hear your rug arrived quickly and that you love it just as much in person. We truly appreciate your recommendation.
Kind regards,
Maria
Very prompt & friendly (card with…
Very prompt & friendly (card with greetings & care instructions) delivery & the rug is exactly what I expected - love it! Thank you!
16 september 2025
Antwoord van Najaf Rugs
Hi Christine,
Thank you so much for your lovely review! We’re so happy to hear you love your rug and that it arrived safely. It means a lot to know the little touches were appreciated.
Warm regards,
Maria
Very good customer service
Very good customer service. I purchased online and Maria took pictures of the 3 carpets in my consideration for side by side comparison. This really helps my decision making.
9 september 2025
Antwoord van Najaf Rugs
Thank you so much for your 5-star review! We truly appreciate you trusting us all the way from Singapore. We hope you’re loving your rugs and we look forward to helping you again in the future.
Best,
Maria
A mesmerising and memorable experience
A mesmerising and memorable experience to visit Najaf Rugs at Prahan.
**Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving processes.
I went to simply view a runner and could not leave without it and another earthy, gorgeous tribal-weave treasure!
Most difficult to leave with only the two!
The online images of both colour and style are precise and in fact I found the rugs to be even more devine and vivid in person. A truly great find indeed!
29 augustus 2025
Review zonder uitnodiging
Antwoord van Najaf Rugs
Thank you so much, Gwen! It was such a pleasure meeting you and learning more about the beautiful space you’re creating. I’m so glad we found the perfect rugs for you, and I look forward to seeing you again soon.
All the best,
Maria
Fabulous rug
Fabulous rug - colour, design, weave etc.
Answered questions promptly.
Delivered promptly. Thanks
5 augustus 2025
Antwoord van Najaf Rugs
Thank you for your kind words, Anne! We’re so happy to hear you had a wonderful experience with us.
I am thrilled with my stunning rugs
I am thrilled with my rugs. They are just stunning. The colours are insane, mesmerising, unique. Never seen such colourways before in a rug. I also ordered from Sydney so I was relying on the website and speaking to Maria before purchasing. Maria was able to answer my questions and the customer service experience was very good. I ordered on Monday and the rugs arrived Wednesday! I would love to buy again from Najaf Rugs, after I get rid of my existing rugs!
13 augustus 2025
Review zonder uitnodiging
Antwoord van Najaf Rugs
Hi Fifi,
Thank you so much for your 5-star review and kind words. It was wonderful being part of the process in narrowing down your selection. I’m so happy you love your rugs, and I look forward to helping you again very soon.
All the best,
Maria
Great product and experience
I ordered a hall runner and it arrived to the UK in less than a week. It was well packaged and exactly as described. I absolutely love it and am really happy that I found Najaf Rugs.
22 juli 2025
Antwoord van Najaf Rugs
Thank you for your kind review, Helen! We're so glad to hear the runner arrived quickly and that you're happy with it. We really appreciate you choosing Najaf Rugs, it means a lot.
Kind regards,
Maria
Excellent customer service
Excellent customer service, I have brought two rugs from Najaf Rugs and they are both incredibly lovely and unique.
26 juli 2025
Antwoord van Najaf Rugs
Thank you for the 5-star review, Nicole! We truly appreciate your continued support.
New Rug
Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size.
Her customer service is exceptional. I would highly recommend Najaf Rugs to anyone considering purchasing this style and make of rug.
15 juli 2025
Antwoord van Najaf Rugs
Thank you so much for your lovely review and kind words, Fiona! It was truly a pleasure helping you. I’m so glad we found a piece you love.
Kind regards,
Maria
Persian Rug Small Red
Very happy with our purchase. Quality, value and customer service all excellent.
15 juli 2025
Antwoord van Najaf Rugs
David, thank you so much! We're thrilled to hear you're happy with your purchase. We hope you love it forever.
The runner rug is really beautiful
The runner rug itself is beautiful and I’m very happy with it. The ordering process online was simple and straightforward; and the discounted price made the rug a very attractive proposition. The delivery service however was poor. Despite the fact that we were home all day,the delivery company didn’t even bother to ring the front gate buzzer and just left the rug half in and half out of the railings of our front metal gate.
11 juli 2025
Antwoord van Najaf Rugs
Hi John, thank you so much for your thoughtful review. We truly appreciate you taking the time to share your experience with us.
We’re so pleased to hear that you love your runner and found the online ordering process simple and seamless. It means a lot to us to know the rug itself met your expectations.
That said, we’re incredibly sorry about the delivery experience. We require a signature on all parcels to ensure safe and secure delivery, so it’s deeply concerning to hear that your rug was left outside without any attempt to ring the buzzer or make contact. This is absolutely not the level of service we expect from our delivery partners, and we will investigate this with FedEx as a priority.
Again, thank you for bringing this to our attention. If there’s anything else I can help with, please don’t hesitate to get in touch.
Warmest regards,
Maria
Antwoord van Najaf Rugs
We're thrilled to hear you’re loving your rug. Thank you for the 5-star review!
Great all round experience
Gorgeous rugs and exactly as described. Sharp pricing too. Items were speedily dispatched and arrived safe and well packaged.
All in all a very positive experience. Will shop here again.
3 juli 2025
Antwoord van Najaf Rugs
We’re so pleased you had a great experience with us. Thank you for taking the time to leave such a kind review!
Antwoord van Najaf Rugs
Thank you so much for your 5-star review and kind words, Lucinda!
Oh my golly thank you for shipping the…
Oh my golly thank you for shipping the rug so perfectly packed and the thoughtful card. The rug is beautiful and a delight to look at
19 juni 2025
Antwoord van Najaf Rugs
Thank you so much for your 5-star review and kind words, Penny! We're so happy that you're loving your rug.
Once again great choice online and…
Once again great choice online and prompt delivery. Very happy with my rugs.
17 juni 2025
Antwoord van Najaf Rugs
Thank you so much for your 5-star review and kind words, Carolyn! We're so happy to hear that you're loving your rugs.
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