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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Delivery arrived quicker than expected, especially we’ve been overseas. Absolutely love my phone case that much that I’ve ordered a second one if I was to be a little bit picky. The only thing I wo... Toon meer

Beoordeeld met 1 van de 5 sterren

Limmet som höll ihop mobilskalet var uppluckrat då paketet, mobilskalet och sammetspåsen som skalet kom i var helt genomdränkt. Narns kundtjänst sa att det skulle se ut så. Behöver nu betala för en re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I'm really pleased with my phone case. NARN had a massive range of designs to choose from and the quality of the case is very good, my phone is extremely well protected. It is not easy to find a ca... Toon meer

Beoordeeld met 5 van de 5 sterren

I love my new phone cover so I'm very happy to recommend Narn. They have so many options to choose from, the ordering process is easy, and they communicate the key information really well. Most import... Toon meer

Bedrijfsgegevens

  1. Mobiele telefoonaccessoire winkel
  2. Winkel in modeaccessoires

Geschreven door het bedrijf

Stylish and protective phone cases, designed and printed in Sweden. Free worldwide shipping.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

118 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Thank you...

Initially I was disappointed in the customer service with Narn. I purchased a phone case for my Samsung, when it arrived, I quickly informed them the case, was not as I expected and I wanted to return it and purchase another type of case. The response was extremely slow, this was probably due to the Christmas/New Year holidays but after contacting them on numerous occasions they eventually responded and dealt with my query very efficiently and promptly, and I received another case within a week. Thank you..

14 januari 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Excellent quality case

Excellent quality case for a Samsung A56. Fits perfectly. Delivery did take longer than expected and there was no tracking info, only a reference number, but it was worth the wait.

12 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience with NARN

I had a great experience with NARN from start to finish. Customer service was very responsive and helpful when I got in touch before ordering, especially as my phone model wasn’t yet listed on the website for the tough cases (Galaxy S25 FE).

The case arrived much faster than I expected (within two days from Sweden to the UK) and fits my phone perfectly. It feels genuinely protective without being bulky, and despite the glossy finish it has a slightly rubbery feel that gives good grip and makes it comfortable to hold.

I’m very impressed with both the quality of the product and the service and will definitely be ordering more cases in future.

24 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Communication fantastic

Communication fantastic - ordered to UK on 15th - dispatched 16th and arrived this very second one 21st!

Emailed NARN as tracking disappeared, they responded the same day with a thorough response.

Would definitely buy again! Stunning case, fantastic quality- love it 😀

21 januari 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great product, slow delivery

Very pleased with the phone case and tempered glass screen protector. Great design and quality.

It was a week before it was dispatched and took a week to get here as it's sent from Sweden (i think). That would probably all be fine if there were better communication. I received no reply to my email and the parcel tracking didn't work. With the prevalence of scams, it would be a better customer experience if it were clearer that dispatch may take more than a couple of working days, and how long delivery will realistically take. I was very concerned that I'd been scammed.

5 januari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Fint skal men dålig leverans

Superfint skal, jag är jättenöjd med det. Ser exakt ut som på bilderna. Tyvärr väldigt lång leveranstid. På hemsidan stod det 1-2 arbetsdagar men fick det först efter 8. Inte heller några uppdateringar om läget/när det postats på etc. Väldigt besviken.

15 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing phone case

I bought this case for a samsung galaxy s25 ultra . Three quality is brilliant, solid materials and no scuffs after a month. And it also holds credit cards and money notes. Yes it's dearer, but vastly better than the cheaper cases I've bought in the past.
Delivery took 10 days but that was probably Christmas post

15 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered a phone case on the 24th…

Ordered a phone case on the 24th December its now the 13th of January. Still haven't received it. It just says label created. I've emailed and did get a response with no useful information. I dont understand how I'm able to order stuff after Christmas from Germany and get within a few days. But 3 weeks so far for a phone case

24 december 2025
Review zonder uitnodiging
Logo NARN

Antwoord van NARN

Hi Chris,

Thank you for your review, and we’re really sorry for the delay and frustration this has caused.

At the moment, we’re unfortunately not able to locate your order based on the information in the review, and we haven’t received the requested details via Trustpilot yet.

The status “label created” can remain unchanged with this shipping method, as it is a standard letter service with limited tracking updates. This does not always mean the order hasn’t been sent, but we completely understand how confusing it looks.

Hopefully your order has arrived by now, but if it still hasn’t, please contact us and we will resolve this immediately.

To help you right away, please email us at hello@narn.com with your order number or the email address used at checkout.

Kind regards,
NARN

Beoordeeld met 1 van de 5 sterren

I ordered a phone case from narn on 26th December...no sign of it!!

I ordered a phone case from narn on 26th December and received an email on 30th December to say it was on it's way
It is now the 12th January, and no updates, sent 2 emails, and a written form online with no response!!!
Tracking no says it isn't recognised!!
Terrible customer service...have no idea what to do now, as spent £33... daylight robbery!!!

26 december 2025
Review zonder uitnodiging
Logo NARN

Antwoord van NARN

Hi Karen,

Thank you for your review, and we’re really sorry for the delay and frustration this has caused.

We have now located your order and can confirm it has been shipped. With this shipping method, the tracking number is often only a reference number and does not always show updates during transit, which is why it may appear as “not recognised”.

If your order still hasn’t arrived, please email us at hello@narn.com and we will resolve this immediately.

Kind regards,
NARN

Beoordeeld met 5 van de 5 sterren

PERFECT PRODUCT.I looked around for a phone cover for…

I looked around for a phone cover for my husbands new phone and could not find anything i thought he would like, then i found the site for NARN, wow, loved the look of them and began checking out what they had to offer, i found the perfect wallet phone cover for him, it had a howling wolf on the front and looked well made so i ordered it for him.
It arrive quickly and well secured in wrapping, it was just perfect, so well made, the quality is amazing, strong, it fits perfectly and he was so pleased.
I have just updated my phone and today i have ordered my own wallet cover from NARN, great choice of designs so was not an easy job deciding which one i loved the best, made my choice of the Lilac crystals and am eagerly awaiting its arrival.
Thank you for such an amazingly produced product, i am so sure that your business will grow and grow with the care and attention you put into your products.
Thanks again, kind regards
Sher.
Scotland. UK.

19 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Top quality phonecase

I was looking for a case to replace the many screen protectors that just kept on cracking and peeling away. The choice of case design is quite incredible and the cases themselves are strong and protective.

15 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Hej och tack för en mycket bra och…

Hej och tack för en mycket bra och snabb service när jag beställde ett plånboksfodral till en Iphone 17 promax.Mycket bra passform och ett väldigt snyggt fodral.Kommer att beställa fler saker av er.Tack.

11 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy customer!

I ordered 2 cases on 31st December and both arrived just over a week later.
Beautiful cases, well made and packaged well.

Very happy!

Only criticism is the parcel tracking could do with being improved!

10 januari 2026
Review zonder uitnodiging
Logo NARN

Antwoord van NARN

Hi,

Thank you so much for taking the time to leave such a lovely review 😊 We’re really happy to hear that you’re pleased with the cases and that they arrived safely.

Thank you as well for the feedback regarding tracking. We completely understand this and are actively reviewing how we can improve tracking information, especially for international deliveries.

We truly appreciate your support and hope you enjoy your new cases ✨

Kind regards
NARN

Beoordeeld met 3 van de 5 sterren

no delivery, no response

Update: product arrived correctly. Might have been a one time slip up over Christmas and the new year. Still, did not receive tracking updates or a delivery date, but I am happy with the product.

I ordered on the 26th of December and have received no shipping notification, nor delivery update as of the 8th of January. Starting to worry it is a scam. No response from the official mail contact.

8 januari 2026
Review zonder uitnodiging
Logo NARN

Antwoord van NARN

Hello,

Thank you for sharing your experience. We completely understand why this situation feels worrying and would like to clarify what has happened.

Your order has been dispatched and is on its way. The order was placed during a period with several public holidays around Christmas and New Year, which unfortunately affected both processing and transit times.

Deliveries to Belgium also take a bit longer as the shipment is sent from Sweden.

We have already contacted you directly via email to make sure everything is resolved and to assist you further should anything be needed.

Kind regards
NARN

Beoordeeld met 5 van de 5 sterren

Fina skal

Fina skal, snabb leverans

17 december 2025
Logo NARN

Antwoord van NARN

Hej Alexandra,

Stort tack för ditt fina omdöme 😊
Vad roligt att höra att du är nöjd med både skalen och leveransen.

Varmt välkommen tillbaka när som helst.

Vänliga hälsningar
NARN

Beoordeeld met 3 van de 5 sterren

finally delivered

also still waiting for delivery, or even a delivery status. thinking site is a scam. avoid

EDIT: case has since arrived, though tracking still says “awaiting parcel from sender” so didn’t expect it to arrive. quality could be better but not awful (expected for price), mostly just glad it’s arrived!

7 januari 2026
Review zonder uitnodiging
Logo NARN

Antwoord van NARN

Hi Ellie,

We are sorry to hear about your experience and understand your concern.

We cannot see any contact or order details linked to this review, which unfortunately makes it impossible for us to look into the order from here. We absolutely want to help and resolve this.

Please note that there have been an unusually high number of public holidays during this period, which has caused delays both in dispatch confirmations and international deliveries. Orders are still being shipped and are on their way, but transit times can be longer than usual.

We kindly ask you to contact us directly at hello@narn.com
with your order number or email address so we can check the status immediately and assist you properly.

Best regards
NARN

Beoordeeld met 1 van de 5 sterren

Still waiting on phone case

Ordered my phonecase and screen protector on 24th Dec and still nothing has been delivered. My package tracking ID now states there is no parcel associated with the ID issued by Narn. I've emailed Narn multiple times with no response. As mentioned by others, either notify when the products will be delivered or issue a refund. Based on this experience I would not recommend using Narn.

7 januari 2026
Review zonder uitnodiging
Logo NARN

Antwoord van NARN

Hi,

We’re sorry to hear about your experience. We understand the concern.

Please note that there have been a large number of public holidays over Christmas and New Year, which has caused delays in both dispatch and postal handling, especially for international deliveries. Orders placed during this period can therefore take longer than usual, but shipments are still moving through the system.

Unfortunately, we’re unable to locate your specific order based on the information provided in this review. To be able to check the status and help you properly, we need an order number or the email address used at checkout.

Please contact us directly at hello@narn.com
with your order details, and we’ll be happy to look into this immediately.

Kind regards
NARN

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