Nasty Gal Reviews 

I have never experienced such bad route to customer service. I have been trying to get hold of Nasty Gal as they sent me the wrong item and my order number is not coming up on my account to return. It's been over a week - I've messaged on Messenger and Facebook Messenger (mad ways to have to get hold of them by the way). When someone finally replied - all they said was that I needed to return the item. NO SH*T SHERLOCK! That was what my email said I'm having an issue with. Will never use this platform again due to the absolute sh*t show this has been.

Wouldn't even leave one star. Avoid avoid avoid. I ordered some dresses to take on a hen do but unfortunately had to leave the house before the order arrived so tried to organise a return immediately. I tried their returns portal which was faulty (a common issue based on other people's reviews), emailing, contacting on Facebook over the next few weeks but received no response. Then, on the day that my returns period ended I received an email saying that "unfortunately my returns period has expired and so a return is no longer possible". Outrageous - feels a tactic to only reply once the return period is over.

I've tried to email again but all I get is the same response that the returns period is over.

I am so upset. Ordered 2 dresses which I would like to return but every time I input my order number it says it is incorrect when it isn't. I need a returns label. Customer service is a joke and not helping me at all. I am just going round in circles.

Impossible to return!!!
Completely fraudulent!
Company clearly doesn’t have any customer service and doesn’t allow you to return any items. So upsetting!

Used to adore this site, but since being sold etc the prices and quality do not always align-which is fine. The real problem is the returns portal doesn't work, my orders do not show on my account - even had payment takes twice for an order (and shipped twice) so now I have double what I wanted and cannot return it to get my money back! Can't use their lives chat if you are Android- only iPhone! NastyGal needs to do a bit of work to improve, I think this will be my last order.

PLEASE PLEASE PLEASE DO NOT ORDER FROM NASTY GAL. Especially if you want to make a return. I didn't read up on reviews and it seems to be a common theme that the returns portal does not work, so you have to go through the faff of contacting customer services...who instead of looking up your order number, ask about 5 questions relating to your items you want to return. Reading the reviews now, it seems 50/50 whether you will even get your money back. Awful service and company. Save your time and hassle and order from a different provider.

I have ordered from the company but it seems impossible to return my items. I have been waiting for a response all day and all I can get it is an AI robot telling me someone will be in touch. Previously liked this company but this is a JOKE

Edit: advice if no response is to go through Debenhams customer service replied much quicker albeit still slow

I wish I had read the reviews as I've had exactly the same experience as previous posts. The returns portal doesn't work and customer services are unreachable - they have WhatsApp which is only usable if you're an Apple user, they don't reply on Facebook and I've also messaged on Instagram with no response. The fact they haven't even replied to complaints on here is evidence of how little regard they have for their image and reputation. Do not buy from this company!

Both orders came quickly as per next day delivery description, although I've tried to return both of the parcels as I didn't like the fit on me. Unfortunately, the website does not recognise any of my order numbers, tried multiple times on different days. There is no possible way to contact the company except messenger which I have done 5 days ago and they still haven't replied.
Avoid this website unless you are sure you can keep the items, otherwise you'll lose your money. Very unprofessional.

Same as all the other comments, returns portal won't work, no way to contact them apart from Facebook messenger which they don't reply too. Found an email online where they did send me a returns label eventually, but didn't advise how I can return it (i.e royal mail / evri / inpostlocker) again used online to find out it was for the post office, I've had notification from the post office it's been delivered last week but no confirmation from nastygal, and when I try check my orders online it has completely disappeared. Still no refund or reply from them. Do not use this company if you think you may have to return something

I raised a complaint about 6 items not being received from my order. I have been passed around from person to person in response to my emails, each not reading the previous conversation and I have had to repeat myself several times. The customer service is truly atrocious, with some of my emails not even being responded to.
I will not be buying from this company again, and it's also made me want to steer clear of any company within the wider group.
The issue is still unresolved and I will have to resort to going through my card provider to get a refund.

Do not order unless you 100% know you will not return.

It allows me to enter my order reference into the returns section but then once you get to the portal it states it does not recognise. I have tried contacted Nasty Gal and DBZ but no response so I have no way of returning 2 dresses and will lose nearly £50

I have an order that needs returned and it lets me open the order to see what I have ordered with the code but when I go into the returns portal it says it does not recognise the code. I have tried messaging the contact and I have still not received a reply, meaning I am left with 3 dresses that do not fit me and losing over £50

Nastygal = nasty customer service!!
Returns portal doesn’t work, been messaging them since Tuesday. Requested a Royal Mail returns label. Instead they send an inpost label. Contact them again request the correct label, have to start the whole process again long story short I’m still waiting for my returns label it’s now Friday. Such appalling customer service with a returns portal they know doesn’t work. I will avoid in the future it’s too much hassle much easier online clothing stores to order from with simple returns & customer service processes.

Like everyone else, I have been trying to return my items for 4 days now. The first day I got through to a human instead of the ai assistant and they asked me how I’d like the item to be posted and then I didn’t hear from them. The same thing happened every single day. Twice I got through to a human, who said they’re sorting it and then no reply with the return label. I had to have the same conversation over and over again. I just want to return my items.

I’m absolutely furious with this company. My return was delivered 7 days ago and I know they’ve received it, yet I’ve had no confirmation, no update and no refund. The customer service is a complete disgrace. There’s no phone number to contact anyone, the text service doesn’t work, and they completely ignore messages on Messenger. It’s beyond frustrating being left out of pocket with no communication whatsoever. Avoid if you expect any kind of customer service.

I ordered my items on 23/04. They have not arrived. I’ve ordered a size up in the shorts I need for a matching set. Now I’m going to have to pay another delivery fee and pay for next day delivery to assure my item gets here in time. I also don’t want to send the slightly too small shorts back until I’ve tried on the size up so I will likely end up too late to get a refund. I’ve received a message from them saying the tracking hasn’t been updated since the day I’ve ordered them so they haven’t even been sent out I will happily take this review down if it’s solved but I don’t think they will help

Sent one incorrect, one poorly sized and one poor quality item. They try to make the returns process as difficult as possible. Suspiciously the order number isn’t found in the returns portal but works just fine for the order tracking. Since you can’t use the returns portal, you have to message them. Eventually managed to get through to a real person to generate a returns label and got my money back (minus c£7). Will not use again.

Returns portal does not work and its impossible to contact customer service. I sent them a message on Facebook messenger days ago and still no response. Ive also emailed with no luck. Avoid this company! I also realised I reviewed them in 2019 with 1 star which I had forgotten about. Hopefully ive learned my lesson this time.

HORRIBLE customer service. Its impossible to speak to a human and takes days to get in touch with anyone. Will never be buying anything from this site again.