Nasty Gal Reviews 

Placed an order on January 2, 2026 and as of January 22, 2026 I still have not received it. The order was over $1000 and only response I received was if I don’t receive it by February 6 a refund will be issued. Do not order from this site.

Still waiting for a refund 2 months after item returned 🙄 impossible to get in contact with and just complete ignorance

If I could give it no stars I would. I ordered at the end of November 2025 and waited three weeks to receive my order, which was incorrect. When I finally got ahold of a real customer service representative they told me 1/2 of my order was out of stock so they would refund me and resend the other half. They told me it would be delivered on January 6th and I would receive tracking, which I never did. I kept getting the run-around from the AI customer service that couldn’t even find my new order number and no one provided me with tracking. After finally getting a response today, I was told my item never got resent and I would receive a refund which didn’t make sense because I was told the order was processed. It is now January 21, 2026 and now I don’t have what I ordered at all. The customer service is horrible and this has been the worst experience with ordering ever. I wasn’t even offered a discount code for my troubles. I will never be ordering again. I’m very disappointed and highly upset.

Sent my return back in December, have confirmation from inpost that nastygal received it on Jan 1st, but 20 days later I have had no refund, or confirmation of refund. I have emailed them multiple times, I've used the messenger tool, I've contacted them on tiktok and Facebook and I haven't had a SINGLE response. Pulling my hair out, and I want my money back!

Have returned an item at the end of December, they have received it as I have proof from
Royal Mail, and still no refund. They don’t answer emails or the other options of contact.
Do not buy from these people they are a joke. I will be taking this further as stated in the consumer act

Absolutely awful customer service, AVOID. Like so many other reviews I am awaiting my refund since the items were posted on the 10th November. I’ve contacted them over 30 times and each time they reply with completely different information. Legal proceedings though the Small Claims Court have begun.

i've bought full vintage outlook.awesome!

Although you are unable to speak to a live representative, my inquiry was resolved quick and easy with the AI assistant.

The few items I’ve bought recently have been fine, quality as expected for fast fashion just glad I’ve purchased in the big sales. Otherwise can’t recommend if you want to receive anything quickly. First order took nearly two weeks, Evri stated “two day delivery”. Second order was just after Christmas when the site was advertising “arrives in time for NYE” - did not happen. That order arrived in two separate parcels a week after NYE and a few days apart. Was not told about this happening until the first part of the order was delivered to my chosen collection point. Soon as it was delivered I received another dispatch email for the second half of the order which took a further four days to arrive. Third order from over a week ago stated “two day delivery” on the Evri app and it’s been four days since it said that, only just saying today that Evri actually has the parcel. So I don’t think I’ll receive it until at least Monday now (Friday currently). With the third order there was an error, I used Klarna which didn’t work initially and the order didn’t go through but the money was still taken from my account. I looked into contacting Nasty Gal about it to find you can only contact them via Facebook messenger or WhatsApp. Sent a Facebook message to enquire about it. There was no auto response to acknowledge my message. Thankfully my bank had realised no order had actually been confirmed and I received a refund next day, second order attempt worked. Sent a follow up message on 4th Jan to confirm all was well. Message as of today is still left on “sent”, not even “delivered”.

There should be at the very least a dedicated customer service email address. The lack of “delivered” notification for enquiries via Facebook is unacceptable let alone the lack of a acknowledgement that a customer enquiry has been received. The two day shipping is a lie. Quality of products isn’t worth the RRP and barely worth the sale prices offered. I put it down to the time of year originally but given the fact I received other orders from different brands in a more timely manner and two orders post Christmas have been taking a long time I don’t think I will shop here again.

placed an order end of december. on the website, it was advertised as 5-8 shipping days. it is now january 15th and not only has the package not arrived, the tracking link they keep sending has an error message. i have contacted them via their text messaging feature repeatedly and they cannot provide a different link or any assistance. worst customer service ever. if my package does not arrive tomorrow im reporting them to my bank.

I’ve been chasing a refund for 2 weeks now - items were returned at the end of November

Customer service is appalling, I can’t get a straight answer out of anyone AI chat is useless I’m literally at my wits end

I’ve been owed £89 for over a month now

*UPDATE* 21st Jan

STILL no refund - I’ve been given a variety of dates it was supposedly processed by their ‘customer service’ team so I very much doubt that it’s actually been processed at all.

Issue is never addressed in full/always by a different person with obviously no information being recorded/shared/looked into properly

I’ve asked for the issue to be escalated - nothing.
I’ve asked to make a complaint - nothing.

Absolutely disgusted to read the amount of people they are blatantly withholding money from in the same way - will be making sure no one I know uses this company again.

I placed an order for a £120 jumpsuit before Christmas which unfortunately didn’t suit me. I then processed a return online and dropped it off at the post office the 8th December and have never received the funds. I have made multiple attempts to get in touch with customer service but it is virtually impossible to get hold of a real person. Can someone please get in touch with me to process the return as this is getting ridiculous.

Absolutely shocking customer service. Have sent countless emails & whatapps, to query something from 27th November 2025. Yet to get anywhere and customer service don’t seem to care one bit. Will never ever ever recommend this company or shop with them again

I inquired about my order and I received prompt customer service through text message. I tried via email and Facebook Messenger but did not receive a response. I’m happy to know that text message is the best way to go! Can’t wait to receive my package.

Update on my last review: I finally got a returns label for usps. I sent the package off on November 11. It is now January 3 and I have still not received my refund. If I could rate this less than 1 star I would. The company even said it would take a month to get my refund but it has been longer then than that by now.

Shocking from start to finish.

Paid next day delivery. Came 4 days later. ZERO response from Facebook messenger or email. Have naturally requested a refund for the charge, as well as return charge. No response to anything and I've emailed twice!

Have since returned the items, no confirmation email either still, so thank god for tracking.

Absolutely shocking customer service. No problem sending items out at their leasure but once you've handed over money, it seems you're on your own.

Does anyone have a way to speak to an ACTUAL HUMAN?

Absolutely appalling! I have had so many issues with one order.
After a massive struggle trying to actually place a return due to the items not showing in the return portal, I sent a return on the 24th of November. I messaged on the 14th December chasing up the refund and was informed they had received it and it would take up to 5 working days to issue. I have still not received a refund (which is via gift card due to clicking that as a refund method which you ridiculously can't change!). I sent another message today and they responded..
''Please note, your return is now over a month old. Our warehouse team has confirmed that all items originally returned have been processed and refunded. If you are missing any refunds, WE ARE UNABLE TO INVESTIGATE this further due to the time elapsed since the return''.

Absolutely appalling, fraudulent basically keeping money, I have lost around £100! Also the next day delivery I paid for and never received!

I will be taking this further

NEVER ORDER FROM NASTYGAL!!!! I ORDERED 30 DAYS AGO. ONLY PART OF MY ORDER WAS SENT. I NEVER RECEIVED THE OTHER PART ORDER AND THE ITEMS ARE NOW SOLD OUT. I HAVE BEEN EMAILING, MESSAGING & INSTANT MESSAGING NASTYGAL, ALL I GET IS AI RESPONSES. THE SENT ME AN INVALID LINK STATING THE OTHER PART OF THE ORDER HAS SHIPPED BUT ITS A LIE, THE LINK DOESNT EVEN. NASTYGAL MESSED UP & KNOW THEY NEVER SENT MY ITEM. I JUST NEED A REFUND FOR WHAT WASNT SENT. NO ONE IS TRYING TO RESOLVE THIS ISSUE FOR ME. I SEND AT LEAST 15 MESSAGES A DAY TO PUSH MY ISSUE AS URGENT, NO RESPONSE. TERRIBLE COMPANY ALL TOGETHER.

I returned a FAULTY item (inside seams all falling apart) to Nasty Gal and was forced to pay return postage myself. To add insult to injury, they didn’t acknowledge my return or refund, probably because they decided to keep the item and only refund me 50% 🤣 it’s actually funny - did I only return half of the item to them?

Safe to say I will never shop with them again and I recommend you don’t either. Have reported the THEFT to my bank.

What a disgusting disgrace . I did an order on the 30 October 2025 and the order was sent back as I was not able to pick it up due to the parcel being delivered late . I have been chasing my refund for over a month now and still nothing but a rubbish Ai response. I will now have to escalate this matter to trading standard. Do not buy from them !!!!!!